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I can't believe I could be so stupid!!

Discussion in 'Online Casinos' started by Azzurri, Aug 29, 2014.

    Aug 29, 2014
  1. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    I just need to vent because I'm an idiot. :(

    Received a deposit bonus email today from Guts for a 100% deposit match. I was pretty excited, as I've been unable to work for a while now, and as a result, I haven't had my usual disposable income to play my usual sessions. I finally received my usual pay this week, so was pumped to get some solid play time in, and what better way to start then with a welcome coincidental email offer from Guts!

    Anyway, in my stupid school boy excitement at the prospect of playing again, I neglected to check the terms as I usually always do, and like a fool I broke the max bet rule.

    The worse part is, after months of constant loses, and no withdrawals since I think February (across all casinos, not just Guts), I actually started hitting some decent wins and built up a nice starting balance to have a real crack at meeting WR.

    For some reason, as I don't regular use deposit bonuses at Guts, I had in my mind the bonus limit from Next and Luck Casinos, which is $10 for their monthly reload.

    I'm so upset with myself for making such a stupid rookie mistake. Furthermore, I'm now concerned that I have made myself look bad in the eyes of Guts, as I have remained a loyal customer, and I don't want them to now think I am a bonus abuser or advantage player.

    I contacted support straight away as soon as I realized, and sent Tony the rep here, a PM to apologize.

    Just shows how easy we can go from being on such a high, to crashing hard from a self imposed blunder.

    Anyway, not much I can do but cry a little, vent to my friendly forum pals, and learn a hard lesson for the second time in my playing days.

    :(:oops::(
     
    2 people like this.
  2. Aug 29, 2014
  3. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Well maybe they look the other way,also because you told them right away after you realized... :)
    So I hope it works out well for you buddy...
    Guts is not the place where they mangle people and I am sure they look to these cases on a personal basis...

    So I am confident they might work something out for you...
    I will root for ya buddy! :thumbsup:
     
    1 person likes this.
  4. Aug 29, 2014
  5. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Just like to say this mistake by me had a very fast and happy ending! Reminds me of my first relationship, lol.

    Due to Guts having the greatest support team on the planet (sucking up? Yes), I was informed that a search of my history showed it was a genuine mistake, and not a series of prolonged illegal bets to gain an advantage.

    This just made my day, and I'm so wrapped and thankful that the Guts team (and Tony in particular) were so kind and understanding. I honestly expected my winnings to be forfeited, and a harsh lesson re-learnt. Lucky to dodge a bullet this time around.

    A massive and gratuitous thank you to all involved. You've made a fool's weekend. :thumbsup:

    Just another example why it's so important to re-check terms, even if it's one of your regular sites.

    Can't believe I've finally had some luck my way. :D
     
    18 people like this.
  6. Aug 29, 2014
  7. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Hehe good man yourself...I am glad for you and another example of exquisit Guts customer care! :thumbsup:
     
    1 person likes this.
  8. Aug 29, 2014
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I love happy endings! :)
     
    2 people like this.
  10. Aug 29, 2014
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Great to Hear - Guts = One Classy Operation. :thumbsup:

    Nate
     
    1 person likes this.
  12. Aug 29, 2014
  13. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    I would like to commend you on handling this situation the correct way!!!!!! You didn't come in and start a thread about confiscating your winnings, how terrible they are, etc.

    You admitted your mistake, contacted not only support but the rep, and the outcome was in your favor. :notworthy Hats off to Guts!!!!

    Just imagine if everyone confronted their situation this way.
     
    8 people like this.
  14. Aug 30, 2014
  15. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Wow!! In 9 out of 10 casinos a happy ending in this case is not even discussable. Thumbs up for GUTS!!
     
  16. Aug 30, 2014
  17. 3jokers

    3jokers Webmeister webmeister

    Occupation:
    Gambling Affiliate
    Location:
    Pembroke, Malta
    Grats Azzurri, glad to hear it worked out. Guts as quickly risen from an unknown to one of the most solid NetEnt sites. From what I understand they hired Ben Clemes from Nordicbet as casino manager and they have a huge betting section. I consider them the new Betsafe.
     
    1 person likes this.
  18. Aug 30, 2014
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    What I can't believe is you haven't been that stupid before, lol.

    I think most of us have made such errors at one point or another.

    I've made a few accidental large bets in my time, mind you none has ever resulted in a big win.

    It is important to stop as soon you you realize it and contact support.

    I've been told to carry on in all but one instance, where my balance and bonus were restored to start point for a "do over".
     
    1 person likes this.
  20. Aug 30, 2014
  21. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    WOW....hats off to guts.....and congrats to you.....nice one! :thumbsup:

    Wish more and more casinos would adopt "Guts" way of operating!
     

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