Hi everyone

[sirrwoc]

Hi there,I,m new to the forum but not to online wagering.

Spoiler

I have had some success with online casinos and bonuses.Regretfully though I played BWIN a few days ago and they closed my account and never paid my winninGS!I registered with them and deposited 200 pounds.After wagering requirements were made I had a total of 420 pounds!T and c for bwin state that you must send a proof of id in when you cash out.I duly did this!12 hours later i received and email as pastedDear Ms Tonutare,


Thank you for your e-mail.

We regret to inform you that your account has been closed as a result of incorrect details being entered upon registration ( In this case your date of birth). According to our Terms and Conditions

(

You do not have permission to view link Log in or register now.

"The company reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings."

Regrettably your account will be closed permanently.

We are sorry for any inconvenience caused.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming

How is it possible because i made a mistake on registration that they can close my account?I offered to send them more proofs of id and utility bills but they are refusing.Basically just an excuse not to pay out my winnings.Can anyone help please?
Sirje:

 

[maxd]

Welcome.

Please note that the purpose of this forum is to introduce yourself, not post your complaints.

If you want to file this complaint formally I suggest you go here: Pitch-A-Bitch FAQ.