Hi Everyone - Take two of introducing ourselves....

SunSet Slot Ops

Dormant account
Hello Everybody, Following our over-enthusiastic, though well meant, first attempt at introducing ourselves I would like to this opportunity to say Hello.

I'm Nathan and I am here to help you wth any questions,queries or issues that you may have on SunSet Slots. Please feel free to contact me via PM or Email and we will do everything in our power to make your experience at Sunset Slots a great one.

Looking forward to hearing from you...
 

SunSet Slot Ops

Dormant account
For you.... i killa da bull....or da moose!!! but sadly, as much as we love you guys waaaay up in the north, these are the breaks!! When our software provider moves, you're the FIRST one in...promise!
 

Nate

Well-Known Member
webmeister
CAG
Welcome to the Forum,

Firstly - Your location is spelt incorrectly...

Secondly, I read at a few places that you were stalling withdrawals. Are you a white label and what are your payment policies?

Also, what is your relationship with Redflush / LaVida and what is the issue with Canadian players - Are they accepted or not (Previous threads seem to contain conflicting information from your support staff)

Nate
 

SunSet Slot Ops

Dormant account
Thanks to all of your for your warm greetings. Its good to be part of this community.

Nate, thanks for pointing out the spelling error - edited just before I started this reply...

With respect to your other questions, its no secret that we had issues getting our withdrawals paid out timeously in the past. this was not intentional but rather a function of a new company going through teething pains. Admittedly, we could have done a better job of communication with the players and the questions raised on the forums. We have since found our rhythm and it has been a long time since we have had to deal with a delayed payment. Our policy at present is to get the player their money as soon as possible - all withdrawals are processed within 12 hours of receipt except on weekends where they are done on Monday morning. There are the usual issues with getting money into the US but players typically receive their funds within 5-10 days. In other parts of the world and on non-wire withdrawals that is obviously much faster - method-dependant 2-5 days. I have not seen any complaints about late payments in the last 6 months or so but would gladly look into any that I may have missed.

The issue with Canadian players is one that is purely driven by the fact that our software provider has a presence in Canada and in the absence of any clear legal standpoint on Online Gaming in Canada they have chosen to not accept players in that jurisdiction.

Our relationship with Red Flush is one that often brought up and would like to respond by pasting a response that one of our Directors made to another similar query here last week...

"Sunset Slots is a standalone Rival Technologies operation. One of the directors is an ex-employee of RedFlush Casino. He left Redflush early in 2012 to set up Sunset Slots on behalf of a company that is new to the gaming industry. (Edit: To be clear, we are not a white label)

It must also be noted that we currently outsource some of our design work to the same company that does the design for Redflush because of the pre-existing relationships there and to save costs on that aspect until we can take it in-house. This is a very common practice in the industry as are centralised affiliate management or outsourced call centres (both those aspects are run in-house at Sunset Slots) and does not imply any shared ownership or management.

I know that there were conflicting reports early on about the relationship but as the Marketing Director here I can assure you that the company that owns Redflush does not own Sunset Slots. We are two very separate entities though I must confess that I know and have a good relationship with the people that manage RedFlush as I do with many other casino groups. I speak to them and other operators (and affiliates) regularly and bounce ideas and seek advice from some of the more experienced among them - again, this does not imply shared management or ownership."

I hope that this adequately addresses your concerns but feel free to contact me if anything remains unclear. In the meantime, we look forward to seeing you in the casino!!

Best wishes

Nathan
 

Balthazar

The Governor
The issue with Canadian players is one that is purely driven by the fact that our software provider has a presence in Canada and in the absence of any clear legal standpoint on Online Gaming in Canada they have chosen to not accept players in that jurisdiction.
Yet Rival is accepting US players where there IS a clear legal standpoint on Online Gaming, and we all know what it is.
 

SunSet Slot Ops

Dormant account
I get your point but I am in no position to comment on the levels of risk that they are prepared to assume or the internal motivations that govern decisions like these. I too, wish that we could provide our services to Canadian players, they're always such a pleasure to deal with.
 

dionysus

can turn wine into water
CAG
MM
I appreciate you can't comment; but everyone know it's a petty Rival issue going back to a software claim, and nothing to do with gambling legalities
regardless, maybe one day
 

Balthazar

The Governor
I appreciate you can't comment; but everyone know it's a petty Rival issue going back to a software claim, and nothing to do with gambling legalities
regardless, maybe one day
I don't even think that they tell the truth to their new operators. Anyway, Nathan has nothing to do with that and he seems like a good guy. Welcome to CM, Nathan.
 

Redbet-Andy

Dormant account - New account: AndyB-MrGreen
Welcome to the forum Nathan.
And major kudos for using the word "timeously" in your post.
Absolute stonker of a word that I've never seen outside of old Scottish novels or Dickens.
Top man!

Andy
 

Tirilej

Still a Lady
CAG
MM
I know that there were conflicting reports early on about the relationship but as the Marketing Director here I can assure you that the company that owns Redflush does not own Sunset Slots. We are two very separate entities though I must confess that I know and have a good relationship with the people that manage RedFlush as I do with many other casino groups. I speak to them and other operators (and affiliates) regularly and bounce ideas and seek advice from some of the more experienced among them - again, this does not imply shared management or ownership."
It was indeed very confusing when you started up.

In the first offer you sent out through mail you stated that you were a trusted partner of Red Flush.
I suppose you also got the mail adresses from them too since there was no affiliates involved at that time.

If what you telling us now is the truth and we won't see any more stalled cashouts for months, then I'm willing to give you a chance.
Not with playing, but in not saying negativ things and warn people;)

So Welcome to this forum Nathan:thumbsup:
 
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