I signed up with Heroes Casino and received 150% bonus on initial deposit ($500). According to bonus T&C I had to wager the initial deposit 60 times (about $20500) to receive the bonus to my account.
Their soft allows to see the remaining wagering amount anytime. It worked ok, but once I noticed that this counter stopped. I contacted CS and after couple of days received a reply that at one moment of the game I lost my initial deposit and because of that I'm not eligible for the bonus anymore. They gave me a link to bonus T&C. I found the following statement there: in case the Initial Deposit amount is lost before the rollover has been completed the bonus amount will be automatically closed. Yes, it's true that at one moment my total loss exceeded my initial deposit. But thanks to their rebate scheme (they return 0.3% of your total wagers back to your account everyday) I still had a little money at that moment and could win some losses back.
The problem is that the link they gave me lead to the T&C for standard 100% bonus, not the one I actually received (150%), that has it's own T&C. Before sign up I've read these T&C and didn't find that I have to meet the rollover with the initial deposit only. I had a saved copy of these T&C on my PC and re-read them. I was right - nothing about it.
I contacted CS again and attached T&C for 150% bonus to my message. CS representative quoted the following phrase from these T&C: to be able to redeem this bonus you must play the initial Moneybookers deposit (60) sixty times (60 times rollover on initial deposit) to be eligible for the CASH Bonus and told me that it clearly states that the rollover has to be met using initial deposit only. I think almost every casino has similar phrase in bonus T&C. Don't you think that it only means that I have to wager the initial deposit 60 times to receive the bonus, no matter how much I lose while doing it?
I agree that every casino may have it's own bonus rules, but they have to be CLEARLY stated in T&C. As for their standard 100% bonus T&C, everything is clear. But T&C for 150% bonus that I actually received have ABSOLUTELY NOTHING about that I lose the bonus if I lose the initial deposit. But CS didn't accept my arguments and refused to reactivate my bonus.
Their soft allows to see the remaining wagering amount anytime. It worked ok, but once I noticed that this counter stopped. I contacted CS and after couple of days received a reply that at one moment of the game I lost my initial deposit and because of that I'm not eligible for the bonus anymore. They gave me a link to bonus T&C. I found the following statement there: in case the Initial Deposit amount is lost before the rollover has been completed the bonus amount will be automatically closed. Yes, it's true that at one moment my total loss exceeded my initial deposit. But thanks to their rebate scheme (they return 0.3% of your total wagers back to your account everyday) I still had a little money at that moment and could win some losses back.
The problem is that the link they gave me lead to the T&C for standard 100% bonus, not the one I actually received (150%), that has it's own T&C. Before sign up I've read these T&C and didn't find that I have to meet the rollover with the initial deposit only. I had a saved copy of these T&C on my PC and re-read them. I was right - nothing about it.
I contacted CS again and attached T&C for 150% bonus to my message. CS representative quoted the following phrase from these T&C: to be able to redeem this bonus you must play the initial Moneybookers deposit (60) sixty times (60 times rollover on initial deposit) to be eligible for the CASH Bonus and told me that it clearly states that the rollover has to be met using initial deposit only. I think almost every casino has similar phrase in bonus T&C. Don't you think that it only means that I have to wager the initial deposit 60 times to receive the bonus, no matter how much I lose while doing it?
I agree that every casino may have it's own bonus rules, but they have to be CLEARLY stated in T&C. As for their standard 100% bonus T&C, everything is clear. But T&C for 150% bonus that I actually received have ABSOLUTELY NOTHING about that I lose the bonus if I lose the initial deposit. But CS didn't accept my arguments and refused to reactivate my bonus.