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Question Help!!!

Discussion in 'Online Casinos' started by zazedac, Aug 20, 2012.

    Aug 20, 2012
  1. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    I'm new here so Hi everyone! I've only recently discovered the world of online gaming and to be honest I'm pretty disappointed so far. As I'm on a Mac I'm limited a little by casinos I can play in and I'm also b ased in Australia so need to pick ones I can play from here too. I signed on with comeon casino last week, over that time I have deposited over $600 there. I am a fan of the netent game jack and the beanstalk. A few days ago they "lost" one of my deposits. It took them 3 days to find it with their payment provider. Then I couldn't put another one through it took them hours to get back to me. Then last night yep they took another deposit and have no idea where it is. I'm expecting another 3 day wait. Are these people serious??? Worst customer service experience ever!!! I just want to find a good reliable casino I can play from my mac in Australia that uses Netent software!!! Is this really too much to ask for?
     
  2. Aug 20, 2012
  3. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    1 person likes this.
  4. Aug 20, 2012
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Hi!


    Jack and the Beanstalk is a great game. It is one of NetEnt's most popular games together with Starburst and Gonzo's Quest. NetEnt's next game is "Beach", which should be available in a few days. You can see a preview here (I think it looks quite cool):

    http://www.casinomeister.com/forums/online-casinos/51390-new-slot-beach-net-entertainment.html

    Anyway. I am quite happy with Comeon! myself. Not sure what has happened in your case, but you can always look around as there are many good casinos out there with games from NetEnt. My personal favorite is Nordicbet.
     
    1 person likes this.
  6. Aug 20, 2012
  7. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    I am the same as Rainmaker, ComeOn have been a great casino. Not sure why you are having to many troubles :what: hopefully its just a 2 off situation and they can sort this out for you A.S.A.P. could you keep us posted please.

    As an Aussie player, if you choose to look for another NetEnt casino your options are pretty much endless. Most NetEnt casinos love us Aussie punters and most of them are reliable, have good customer support and quick cash outs.
     
    1 person likes this.
  8. Aug 20, 2012
  9. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    comeon still haven't cleared my funds

    second time. I'm so over it. Their customer service is horrible. It may be live chat but they are completely clueless. I have sent them bank transactions everything to prove they took the money still they have no idea.
     
  10. Aug 20, 2012
  11. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Can a casino really "misplace" money you deposit?? Twice????

    Last week I joined comeon casino. Well that was a stupid idea. The second deposit I made they had no record of so 3 days later and hours spent on live chat to their completely clueless staff they emailed me that yes they realised there was an error and the funds were now available in my account. Yesterday same thing. It's 24hrs now and even though I've sent them bank transactions etc they still have no idea and will email me when they do. Has anyone hade anything like this happen before???? I'm so annoyed
     
  12. Aug 20, 2012
  13. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Hi again!

    If you are using credit cards then it does happen that transactions are "lost" in the system. It means that your deposit are being reserved on your bank account, but later will be made available again since the money never reached the casino. Not sure if this is what has happened to you, but just wanted to mention it as this is something that occasionally can happen at any casino and you can not really blame them as they have no control over this.

    It will take up to 7 days before reserved funds have been made available to you again in your bank account.
     
    1 person likes this.
  14. Aug 20, 2012
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @ zazedac

    Please don't cross post. Keep the same issue in the same thread. Thank you.
     
  16. Aug 29, 2012
  17. petkaymad

    petkaymad Dormant account

    Occupation:
    Network Admin
    Location:
    Out Woopwoop Way
    I am also from Australia and took a look at ComeOn before finding this thread. As it is one of the few NetEnt casinos that does not charge a fee for using a Visa card I thought I would try it out with a small deposit.

    I had hoped it might be on the accredited list here, but it isn't. I took a chance based on a few good USER reviews on other websites and so far I have had no problems with thier service. Some of the data on thier website leaves a little to be desired but it does the job.

    Hopefully your problems don't occur for me zazedac.

    Sorry to hear it though.
     
    1 person likes this.
  18. Aug 29, 2012
  19. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -

    I agree with you. Comeon is a great casino with games from many different suppliers. I think all of the accredited NetEnt casinos are good (I can now say "all" since Mybet has been removed), but there are also some excellent NetEnt casinos out there who are not accredited for different reasons like ComeOn or Redbet. Several of the non-accredited NetEnt casinos have a rep on this forum which is a good thing. But the main rule should be to stick with accredited casinos.
     

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