ollylucas
Dormant account
- Joined
- Sep 15, 2014
- Location
- Durham, UK
Hi Guys,
So far from what I've read - Winner.com should've been avoided.
However, I went on to place a few bets and play blackjack on their site and ended up winning around £6,000. My account balance was £12,000 - when i contacted someone via Chat to have the account self excluded, since i didn't want to risk losing such a big amount of money. Whilst i was online with the chat person, i checked whether the account was closed, i tried logging in and i couldn't so i was happy with that.
Then i receive an email stating that my account had been ID verified and that the withdrawal of the full account balance of £12,000 would be refunded back to the card i used to make the deposit, once they have processed it.
Which is pretty standard with all casinos.
Now, the next time i email them, they have no recollection of my account having a balance of £12,000 - simply a new balance of £2,500 - which i haven't got a clue where it came from. Saying that, i played a few games of blackjack and the mobile crashed when i was playing, and when i restarted the game, the game had gone, so whether that is it, i don't know, but i doubt it.
I've been emailing them since the 10th regarding this £12,000 and spoke with a manager called Jade - who said all she can do is ask the finance department to check in to it with urgency.
What i need to know, is do you think i will ever get this money? genuine issue on their side? or are they fobbing me off and i will never see a penny of this - if so, what can i do - as i already have asked the police to come and see me, as i feel they have stole this money, especially when i have emails and chat transcripts showing the balances etc.
Thanks for your time reading this.
So far from what I've read - Winner.com should've been avoided.
However, I went on to place a few bets and play blackjack on their site and ended up winning around £6,000. My account balance was £12,000 - when i contacted someone via Chat to have the account self excluded, since i didn't want to risk losing such a big amount of money. Whilst i was online with the chat person, i checked whether the account was closed, i tried logging in and i couldn't so i was happy with that.
Then i receive an email stating that my account had been ID verified and that the withdrawal of the full account balance of £12,000 would be refunded back to the card i used to make the deposit, once they have processed it.
Which is pretty standard with all casinos.
Now, the next time i email them, they have no recollection of my account having a balance of £12,000 - simply a new balance of £2,500 - which i haven't got a clue where it came from. Saying that, i played a few games of blackjack and the mobile crashed when i was playing, and when i restarted the game, the game had gone, so whether that is it, i don't know, but i doubt it.
I've been emailing them since the 10th regarding this £12,000 and spoke with a manager called Jade - who said all she can do is ask the finance department to check in to it with urgency.
What i need to know, is do you think i will ever get this money? genuine issue on their side? or are they fobbing me off and i will never see a penny of this - if so, what can i do - as i already have asked the police to come and see me, as i feel they have stole this money, especially when i have emails and chat transcripts showing the balances etc.
Thanks for your time reading this.