Given the extremely none responsive management, an educated guess would be Ladbrokes.
With regard to your video footage and sending it to a trusted member, I'd approach Max (the PAB manager here at CM)
Ask first via a brief PM, see how he feels about it maybe......
Unfortunately as willing as we all are, no one is going to be able to be of much support or assistance until we know more information.
Thank you I will pm max how do I do that by the way ?
Well here's the long story
I've played on this website for many years without actually not saying I've never won but just never drew a large amount out as I'm a bad gambler.
So Boxing Day last year I logged and I won playing Pharos fortune around 11k best Christmas gift ever so I withdrew 8k which was fine I left 3k inside afterwards I carried on playing and lost it back
Next day I played again and again I lost now come New Year's Eve I deposited a further 350 played Pharos again I won a few thousand again from which I played many many more games like piggy wizard top cat jungle jackpots roulette black jack .
I won around 20k extra I withdrew a further 16k and carried on playing the rest over next few days.
Again the withdrawal went through fine I won around 24k since Christmas they gave me a go pro through the accumulated points I was a very happy customer
I played a few more days again and lost a little back then I had a huge win on Cleopatra plus around the 7th of January the bonus paid £28000 only before I entered the bonus round it crashed after I picked my symbols and did not reach the reels screen so as I have done in the past I logged out logged back in and resumed my bonus and I won few more bonuses in the next few hours
So I withdrew another 16k again and waited for it to clear this is when the problem started I waited a few days for it to clear and it never did they said it's normal for big wins for security checks which I was fine with no problem I still had plenty to play with I carried on playing Cleopatra plus the next few days as the bonus was unreal I've never won so much off a bonus before after around 3 days of losing I finally hit another big bonus again this time I won over 40k. So I proceeded to play roulette blackjack rainbow riches everything else etc I won upto 60. On roulette I nearly lost all of it back I was down to about 9k but I got upto 60 so I stopped because I was losing reality. And so I decided to draw it all out in case I lost it all trust me I nearly did
Back to my withdrawals they were not clearing and it had been over a week now I rang up and they said it was still being checked again I was fine.... until I logged in to check the process of them and it said my account was frozen I rang up customer services and they said don't worry everything is fine it's normal for big wins to make sure everything is ok so I took there word for it until it got to about 20 days still no money and can't log in I called everyday and they said it was fine still until finally after near 6 weeks they finally emailed stating while I was playing in demo mode I manipulated an error in their system to transfer big wins from demo play to real play and so ground out winnings to over 100k and once they found the error they proceeded to close my account as I broke there t and cs in errors and omissions and I should have told them about this error. Excuse my Chinese but w*** *** **** what error are they even talking about. I called the manager of the casino and he told when I reached my bonus rounds my stake was not taken so the wins are void. I replied how can this be I have cleary stakes money and if so where had my bonuses gone. I told them about the game crashes on bonus which I'm sure many of you have experienced this during gameplay they told me what to do so I did so basically from that round when the bonus crashed all winnings from then were voided
Wow after weeks of emotional stress and sleepless nights they come up with this crap they say I'm barred from companies linked with them and am not permitted to hold an account with them
This is just the start I immediately went to ibas filed a dispute form which was early February they didn't respond to them for 4 months and they only did when I called up ukgc I told them of the case and situation I was in and finally they responded with the same statement they gave me and that's all so far nothing else I call ibas evry other day to see what the happening and they say they just waiting for information from them. Oh I forgot to mention they refuse to give me my statements of gameplay so I can't even see what has happened or wether my stake was actually taken or not
So I found a solicitor and explained the situation sent all the information I had and they were happy to take the case but they told me to wait for ibas ruling first as it is my best option right now. Believe me find a local solicitor who deals in this industry who will work for the punter is very hard and very expensive
So now your all caught up this is still a short version of events but that's what happened I'm not trying to win anyone over or make anyone take sides this is just exactly what happened
Like I said there is no such thing as demo play on this site on the games I was playing I've waited over 6 months for my money and I feel it's not progressing anywhere even with my video and screen shots I don't know where i stand I've never done this before. Surely they need proof I was playing in demo mode actual physical proof of my spins demo mode which there wasn't any don't they that's why I asked does anyone know can casinos monitor demo play and can they produce history of demonplay spins or are they just trying to rob me blind
Thanks for reading any opinion good or bad are good for me xx