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HELP HELP

Discussion in 'Computers and Internet Geekland' started by Stovetopp, Aug 21, 2013.

    Aug 21, 2013
  1. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    I read about this before but not sure if here.

    Lastnight my daughter was trying to skype someone in Australia!

    She was unsuccessful!

    This morning she awoke and found here computer locked saying she violated a uS law about visiitng a porno site and I think she has to pay to get it unlocked!
    Well, she wouldnt even know how to access a porn site

    She uses windows 7
    Any HELP THERE how to unlock it?

    there is a sign that says DONT TRY TO UNLOCK THIS COMPUTER
    Thanks for any info
     
  2. Aug 21, 2013
  3. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    The notice is not real. Your computer is infected with a malware/trojan and try to cheat you to pay this 'fine'.

    Try to login as administrator, download 'Malwarebytes anti-malware' , scan your pc for trojans/malware and clean them all.
     
    4 people like this.
  4. Aug 21, 2013
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    You must register/login in order to see the link.


    You must register/login in order to see the link.
     
    1 person likes this.
  6. Aug 21, 2013
  7. Constantine

    Constantine No longer at BetAt

    Occupation:
    Head of Acquisition & Affiliates
    Location:
    Malta
    Hi All,

    I got something similar a few weeks back.

    It blocked access to everything. Even trying to login to windows was not possible, as it loaded straight away that annoying pop-up.

    It was requesting for money also, via a paysafecard :D in order for my pc to be unblocked.

    End result after a few days of trying pretty much everything, was to format my pc and lose all files :(

    Good luck with that! Hope you manage to resolve the issue without having to format as i did.

    Kind Regards
     
  8. Aug 21, 2013
  9. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Thanks BUT cannot afford to lose files all business related DARN and doubt if she has back up
     
  10. Aug 21, 2013
  11. Constantine

    Constantine No longer at BetAt

    Occupation:
    Head of Acquisition & Affiliates
    Location:
    Malta
    Hi Stovetopp,

    I would take it to an expert then to be honest. Wouldn't want to risk losing the business related files.

    Kind Regards


    ps. out of curiosity: we have the "thanks" at the bottom of every post. What is the "WTG's" for?
     
  12. Aug 21, 2013
  13. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    Stovetopp: You won't need to format or pay someone to clean it.

    I guess your desktop seems locked, but you can alter it using alt+ctrl+delete and end any suspicious task that's running.
    When you login to your desktop, clean any possible viruses/trojans.

    If you cannot login to desktop, try booting in Safe mode (press f8 when the system boots).
     
    1 person likes this.
  14. Aug 21, 2013
  15. Constantine

    Constantine No longer at BetAt

    Occupation:
    Head of Acquisition & Affiliates
    Location:
    Malta
    Hi NeuroPR,

    If it is the same one i had, i did all the above and even more.

    Desktop was blocked and remained blocked regardless of what i did.

    I even kicked the tower a few times, just in case it needed some persuading :D

    Kind Regards


    ps. Can someone please advise me on the function of "WTG's" :)
     
  16. Aug 21, 2013
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Another trick might be to take the hard drive out and try accessing the content from another PC. Retrieve the business files, but NOT any software or associated files. Once rescued, scan the files with anti virus and anti malware products before making a back up. You can then reformat the drive on the infected PC and make a fresh install of the OS.

    I had something similar happen on my old Windows 98 PC. I booted into DOS and was able to rescue the important files and save them to a floppy disk before making a clean reinstall after reformatting the drive.

    It's probably the kind of thing an expert would try if they could not gain access via safe mode and malware cleaners. Usually, once a piece of malware has been identified it's possible that someone has issued a bespoke removal tool specifically for that one threat, and often it's given out for free by one of the big vendors. You do of course need a second clean PC to search for, and access, such a tool.

    If it were an official message (highly unlikely), payment would follow due legal process, and would be via a traceable means, such as a bank payment to an account belonging to the FBI or whoever is policing the activity.

    The next step would be to determine how the malware got there in the first place, so that it doesn't happen again after the machine has been cleaned.
     
    1 person likes this.
  18. Aug 21, 2013
  19. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    In this case, the only solution is to put the hard disk to another PC and scan it for Trojans from there.

    *WTG i think it means 'Way to go' :p
     
    1 person likes this.
  20. Aug 21, 2013
  21. Constantine

    Constantine No longer at BetAt

    Occupation:
    Head of Acquisition & Affiliates
    Location:
    Malta
    Thank you very much :)
     
  22. Aug 21, 2013
  23. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    We had this happen a few months ago , Frank came into the room and said I needed to go pay a 450.00 fine to the DOJ as he had been looking at a Nudist Resort in Fla. we were thinking of going to , there was some nude shots of boobs and butts and he had thought he had broken a law.

    When i looked at the DOJ emblem it was clearly a fake to anyone who has seen it before, the computer was locked tight so i went to my computer and pulled up DOJ scams and there it was, like the OP stated before it is removable and they show you step by step , just a royal pain in the ass.

    I did talk to a friend who is a retired TBI agent here in our state for the state frauds dept. and he confirmed that this is a huge scam and that so many people will send off the money to get the code , he also went on to say that 4 out of 10 people will send off the funds and when you add it up world wide, that's a lot of money being made by what is clear to me " INTERNET TERRORISTS ".

    Laurie
     
    3 people like this.
  24. Aug 21, 2013
  25. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Ok I have had this happen on 1 particular computer a few times. Malware removal never works for me, it seems its too sophisticated. I have run the malware in safe mode etc. The only way I remove it is by doing a system restore.

    System restore sets the computer up to a point when the computer was acting normal. It will give you some dates to choose from normally. When you do system restore it does say that data is not lost. I have not seen anything lost but I also do not save a lot of things on this computer.

    If you choose to system restore it is simple. Boot computer and keep pressing F8 while starting so you get to screen that gives you a few options on how you want to start computer. Select the start up mode with Command Prompt. After it starts up you will have the DOS command prompt. Type rstrui.exe. This will run system restore program. You select the date you want to restore to (pick a date when computer was fine) then it takes a few minutes and computer is back to normal.

    If you have malware/virus protection check to make sure it is on after the system restore. My protection keeps going down. I am not sure if the program is actually able to shut protection down and then getting by it or my protection is already off. I am getting closer to figuring this out.
     
    2 people like this.
  26. Aug 21, 2013
  27. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Hi I think Hitman pro can get rid of this. You would have to download the program for free onto an empty usb drive from another computer. You can get the program from hitmanpro.nl When you have the program on the usb drive you boot up the infected computer from the usb drive.. Just insert the usb drive and boot up computer. The program will do the rest. When you are done then you can run your virus program to get rid of the rest. Good luck
     
    1 person likes this.
  28. Aug 21, 2013
  29. mellakka

    mellakka Full Member PABnononaccred

    Occupation:
    work
    Location:
    Siam
    Stovetopp
    I will recommend same, restart that computer Hit F8 when computer is starting u will see screen where u can choose "safe mode"
    after that you will enter windows but it will only use main services and u are ability to delete that nasty virus.
    post for this topic if u get for save mode and we will help you.

    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    1 person likes this.
  30. Aug 21, 2013
  31. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    cleaning out a computer

    first up im going for a smoke break then i will continue typing the solution
    here we go get spyboi s@d here You must register/login in order to see the link.
    second run a registry cleaner You must register/login in order to see the link.
    third get You must register/login in order to see the link.

    install and scan with these should clean it out if the internet wont work or you cant use the laptop to Evan download get them from the net on another computer and put them on usb and load them onto the infected machine if its still unusable remove the hard drive and plug it in via sata connection to a desktop and clean and recover data a hard drive caddy will work just as well to hook it to another pc and last though on this subject if laptop has repair of reinstall partion most win7 laptops should if there not a hack job after clean put user data files pics movies mp3s ect onto usb run the restore wipeing the drive and put on all the safety software i have listed allready better to be safe and sound when it comes to your data feel free to privite msg me if you need more advice :)
     
    1 person likes this.
  32. Aug 21, 2013
  33. Andy Walker

    Andy Walker Full Member

    Occupation:
    Tax Payer
    Location:
    UK
    There are many variations on this type of infection, and safe mode (F8) can with the latest ones just blue screen the computer. If safe mode works you are almost there and can use programs like Malwarebytes to kill the thing.

    You must register/login in order to see the link.

    I have fixed such an infection on a mate’s machine but the process is difficult and varies with the type of infection.

    I have seen the hitman pro post which is a very good tool but not always successful as it sometimes doesn’t work with certain hardware configurations but worth a try definitely.

    There is one thing I can tell you and this is the infection does not delete your data, e.g. documents and pictures.

    There are Linux operating systems out there that can run on live cds that bypass windows and are for the most part immune to malware.
    You need an internet enabled computer free from the infection that you can use to download and create a disk that will boot and enable you to transfer the vital files to a USB stick.

    You must register/login in order to see the link.

    There is a part that says root access maybe needed in the step to step guide, which is only the generic username and password / passcode the cd tells you use when booting the cd it’s not hard, it uses a wizard type system not unlike windows.

    Make sure you connect the computer to the internet with an Ethernet cable, wireless cards are supported, but not always.

    I would understand that if you have never done this before that it may seem a little scary and hard to grasp at first but it will make sense if you try.
    Removing the hard disk and putting it into a caddy is an option to recover data and not that difficult really, YouTube is your friend there.

    If you take the option of a professional and they say the data can’t be recovered and they can only reinstall windows then they aren’t and avoid.

    Just try to cope with this situation of possible lost files, they aren't and over the next few days work out from forums and friends the easiest way to get them back, I think I am saying don't be rash and think you have lost them and give up and reinstall.

    Hope it works out for you.
     
    1 person likes this.
  34. Aug 22, 2013
  35. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    A friend called me in a panic before I left for work one morning - her desktop computer was infected/injected while visiting a legitimate 'safe' website which had malware hacked into an advert. On the way to work I dropped off a clean USB drive, brought the bleeping computer site up on her laptop, and she followed the steps (with pictures) and got rid of it herself. As always YMMV.

    Personally, I think the people that distribute malware should be sentenced to cleaning up every computer their malware infects. :mad:
     
    1 person likes this.
  36. Aug 22, 2013
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Are you SERIOUS:what:

    Who would what them anywhere NEAR their PC. How about they clean up the litter from one street for every PC they have infected instead.
     
    1 person likes this.
  38. Aug 22, 2013
  39. Constantine

    Constantine No longer at BetAt

    Occupation:
    Head of Acquisition & Affiliates
    Location:
    Malta
    lol :D

    I think they should be banned from using/accessing any technology at all!

    Send them back to the stone age :)

    Kind Regards
     
    3 people like this.

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