- Joined
- Mar 14, 2015
- Location
- Scotland
Do you know if ladbrokes are the same? I have a little funds in there, if that's the case I'll ensure I don't play there at all.
GVC - Coral and Galacasino showing the wrong RTP to players, possible breach of license
- Thread starter colinsunderland
- Start date
Do you know if ladbrokes are the same? I have a little funds in there, if that's the case I'll ensure I don't play there at all.
- Joined
- Jan 28, 2016
- Location
- uk
I don't have an account there, but would imagine so, they are GVC files, so probably the same across the board.
- Joined
- Mar 14, 2015
- Location
- Scotland
I checked to see DOA2 but only through my mobile, I couldn't find that 10k limit anywhere. I'm going to check via desktop, if that's the case I'm out. They've just "updated the site" it's still bloody awful, but I use it for football bets, will see what novibet have to offer in terms of football instead. Still can't get over this, it's absolute criminal.
- Joined
- Mar 14, 2015
- Location
- Scotland
Can't see the cap
- Joined
- Jan 28, 2016
- Location
- uk
its a nightmare to find the help files on mobile, I'll have a look on coral in a minute see if i can find them, should be the same on ladbrokes
- Joined
- May 22, 2013
- Location
- Cumbria
The same rules are in the helpfiles at Gala Casino, on all their games that I've checked. Although they don't have DOA2
The maximum win from a single game is £250,000 or 10,000xBet - whichever is reached first (or currency equivalent. Other Operator limits may apply).
Last modification date: 2/18/2020
And if the last modification to the helpfile, was back in February, then this isn't anything new. It's been there for 3 months at the very least.
The maximum win from a single game is £250,000 or 10,000xBet - whichever is reached first (or currency equivalent. Other Operator limits may apply).
Last modification date: 2/18/2020
And if the last modification to the helpfile, was back in February, then this isn't anything new. It's been there for 3 months at the very least.
- Joined
- May 8, 2018
- Location
- south east england
Ladbrokes DOA2 help file
"The maximum total win in a game round is capped at 1000000 coins multiplied by the bet level. "
is that the same as 10,000 x?
the help file is contained in those three horizontal lines in the bottom left of the screen, next to the ladbrokes name.
edit: on another point, ladbrokes have revamped their site since I last went on in february, I don't like it much, can't see any improvement. before they had a 'games' and 'slots' page, if I wanted to play netent or PNG [pre the rtp snipping] I would just head to the 'games' section. Now as far as I can tell it's all jumbled up, and the easiest way to find a game is to type the name into search rather than browse as I would before. If you click the 'all slots' category you have the fun of scrolling down the screen while 1453 game icons gradually appear, what's so hard about offering an option to separate according the slot maker, wms, netent etc..??
"The maximum total win in a game round is capped at 1000000 coins multiplied by the bet level. "
is that the same as 10,000 x?
the help file is contained in those three horizontal lines in the bottom left of the screen, next to the ladbrokes name.
edit: on another point, ladbrokes have revamped their site since I last went on in february, I don't like it much, can't see any improvement. before they had a 'games' and 'slots' page, if I wanted to play netent or PNG [pre the rtp snipping] I would just head to the 'games' section. Now as far as I can tell it's all jumbled up, and the easiest way to find a game is to type the name into search rather than browse as I would before. If you click the 'all slots' category you have the fun of scrolling down the screen while 1453 game icons gradually appear, what's so hard about offering an option to separate according the slot maker, wms, netent etc..??
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- Joined
- Jan 28, 2016
- Location
- uk
Go further down the help file to the RTP section
Can't find the help file son mobile but its here
You do not have permission to view link
Log in or register now.
1 million coins is 111,111.11 x stake
- Joined
- Mar 14, 2015
- Location
- Scotland
Thanks, that statement IS NOT in the game help files, sneaky fucking rotten bastards. That’s them done for me the twats
- Joined
- May 23, 2015
- Location
- Belfast
So they are making the max win on this roughly 9% of the potential max according to the help file. Why are Netent letting them get away with this, and if someone hits the max potential win do ladbrokes then get to keep 91% of that win? If thats the case then its pure robbery.
- Joined
- Mar 14, 2015
- Location
- Scotland
If I hit max cap on the bonus at 9p, instead of winning 9k, max I could win would be £900. That shit is not on, how on earth are they getting away with that!
- Joined
- Mar 14, 2015
- Location
- Scotland
This needs it's own thread
- Joined
- May 8, 2018
- Location
- south east england
Yes it makes a joke of rtp's meaning 'return to player', how much of the slot's rtp is apportioned to wins above 10,000 x I wonder ?
- Joined
- Aug 22, 2017
- Location
- England
Disgusting.
On the plus side my average bonus on DOA 2 of 64p won’t be affected!!
On the plus side my average bonus on DOA 2 of 64p won’t be affected!!
- Joined
- May 6, 2019
- Location
- North West
What's the betting that once this is investigated we get a 'Sorry, this is an error on our part, it has been amended accordingly'
If this goes in favour of the consumer, how many people will need to be retrospectively paid out?
I just don't understand why some casinos risk things like this. Is short term profit really better than a long term viable business? Things like this could ultimately see them go under...I just don't get the logic.
If this goes in favour of the consumer, how many people will need to be retrospectively paid out?
I just don't understand why some casinos risk things like this. Is short term profit really better than a long term viable business? Things like this could ultimately see them go under...I just don't get the logic.
- Joined
- Jan 28, 2016
- Location
- uk
@Casinomeister is it not time the whole GVC group were considered for the pit now?
The RTP was bad enough, but having a 10000 x stake max win on games that can, and do, pay substantially more than that, and having the term hidden away on a page most players won't ever see, is rogue in my opinion.
The RTP was bad enough, but having a 10000 x stake max win on games that can, and do, pay substantially more than that, and having the term hidden away on a page most players won't ever see, is rogue in my opinion.
- Joined
- Mar 2, 2019
- Location
- sweden
Rogue pit term if i ever saw one!
- Joined
- Jan 8, 2019
- Location
- Essex
So if correct and the remaining winnings go to the casino they are basically creating a completely new revenue stream from max/mega wins.
One way or another this group seem intent in ripping customers off.
Even if they remove the cap; this and the rtp reduction show their intent and the methods they are willing to use getting there.
Not somewhere trusted to play for me.
One way or another this group seem intent in ripping customers off.
Even if they remove the cap; this and the rtp reduction show their intent and the methods they are willing to use getting there.
Not somewhere trusted to play for me.
- Joined
- Jan 28, 2016
- Location
- uk
Yep, and theyu also added quotas on the affiliate side recently, which i know isn't taken into account now on here, but goes to show their whole attitude is to deceive.
- Joined
- Jan 8, 2019
- Location
- Essex
Thanks for spotting this.
Were going to have to get you a detectives badge and trench coat
At least we can look out for each other if the UKGC wont protect us from this kind of stuff,
- Joined
- Mar 2, 2019
- Location
- sweden
Things like this makes me a bit paranoid.Thanks for spotting this.
Were going to have to get you a detectives badge and trench coat
At least we can look out for each other if the UKGC wont protect us from this kind of stuff,
Time to check all sites before playing doa2 i guess.
Would not have been happy if my doa2 hit was capped at 10 000x stake.
Its such a bs rule, and imo the 250k max is also bad.
If they cap winnings at 250k, they shouldnt be allowed to have betsizes able to produce anything more than that.
- Joined
- May 22, 2013
- Location
- Cumbria
Another UKGC licensed casino which is non-compliant with the regulations is PokerStars.
They display their games in such a way that the helpfiles aren't even accessible.
So your guess is as good as mine as to what RTP PnG (and all the other provider's slots) are running at.
They display their games in such a way that the helpfiles aren't even accessible.
So your guess is as good as mine as to what RTP PnG (and all the other provider's slots) are running at.
- Joined
- Mar 19, 2008
- Location
- midlands
Bunch of spivs, glad I closed my accounts with them
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
Glad I never hit my DOA2 15555x there then or it would have stolen 5555x
That’s shocking
That’s shocking
- Joined
- Jan 28, 2016
- Location
- uk
Its completely misleading for customers, having it hid away at the very end of the help page, that is hidden away too.
In game graphics and help files say differently, why would a customer see an in game screen like below, then go hunting to see if, somewhere else on site, was another file saying a different max win.
The Coral help file for that game also states 10k.
More to the point, which one is actually the correct one.
In game graphics and help files say differently, why would a customer see an in game screen like below, then go hunting to see if, somewhere else on site, was another file saying a different max win.
The Coral help file for that game also states 10k.
More to the point, which one is actually the correct one.
- Joined
- Apr 27, 2017
- Location
- Remote
I've sent an email to them asking about this, still waiting for their reply. But looking at other provider's they seem to be running at the highest RTP
- Joined
- Apr 27, 2017
- Location
- Remote
Actually I figured it out, press the pokerstars icon top left and there is an help menu there. Looks like max RTP
- Joined
- Aug 16, 2004
- Location
- uk
Guys
Is this now confirmed max 10kx or max 250k payout? I play on these sites, and i wont play any longer here if this is the case but no one has come back to this thread for a while
Is this now confirmed max 10kx or max 250k payout? I play on these sites, and i wont play any longer here if this is the case but no one has come back to this thread for a while
- Joined
- Jan 28, 2016
- Location
- uk
I haven't had a reply yet, but its written in the rules, so I certainly wouldn't expect to get paid if you win over 10k x stake!
- Joined
- Jan 28, 2016
- Location
- uk
ok, so had it confirmed, the coral help file max payout is all you will get. Thats an absolute disgrace and I'll do a new thread about it in a minutes
However, the main reason for the post in here is to check you all got an email from Coral and some money back, this is what I was told
In respect of your first point; we can confirm that any GGR made above the advertised RTP has been returned to affected players who have each been communicated to individually, this is in agreement with a mechanism proposed to the Gambling Commission by us.
In my view, ALL players who played PlayNGO games in the affected period were affected, even if they won.
For example, If you deposited £10, played 100 x 10p spins, had 85 dead spins, and a bonus and the balance ended up at £10.50, then who's to say it wouldn't have been £11.50 if the RTP was 96% rather than 94%.
I have no idea how to correctly work it out, but its clear that it doesn't just affect losing players.
@ChopleyIOM
However, the main reason for the post in here is to check you all got an email from Coral and some money back, this is what I was told
In respect of your first point; we can confirm that any GGR made above the advertised RTP has been returned to affected players who have each been communicated to individually, this is in agreement with a mechanism proposed to the Gambling Commission by us.
In my view, ALL players who played PlayNGO games in the affected period were affected, even if they won.
For example, If you deposited £10, played 100 x 10p spins, had 85 dead spins, and a bonus and the balance ended up at £10.50, then who's to say it wouldn't have been £11.50 if the RTP was 96% rather than 94%.
I have no idea how to correctly work it out, but its clear that it doesn't just affect losing players.
@ChopleyIOM
- Joined
- Jun 11, 2008
- Location
- Earth
Im not an expert with Digital but surely it would only be funds played through the game?
So if you had £10 on it, got £100 worth of play out of it on 20p spins, you'd get the difference in RTP. So the 1.5% or whatever it was, or £1.50
- Joined
- Mar 14, 2017
- Location
- UK / Switzerland
Yeah that's what they'll do - get each player's total stake (win or lose) through each game and refund the difference.
- Joined
- Jan 2, 2018
- Location
- UK
I've certainly had no contact. But can't say for sure if I played P&G there.
- Joined
- Jan 28, 2016
- Location
- uk
Don't forget it was RedTiger too
- Joined
- Jan 28, 2016
- Location
- uk
Quite possibly, but certainly wouldn't only apply to losing customers. Considering theres been 350 people read this thread, and numerous people replied saying they played there, I can't believe only one person played PnG or RT games there in a month, and that none of them would have posted something in here if they had the email.
I genuinely don't know how they should work it out. The 2% difference could have been the difference for some people between getting 4 explorers in a bonus and 5. One thing's for sure though, they haven't contacted every customer, as I haven't had an email from them.
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- Joined
- Jan 28, 2016
- Location
- uk
Nice to see Ladbrokes send out almost daily responsible gambling emails, but are still in breach of the social responsibility section of their LCCP.
It's almost as if they don't care about responsible gaming or the rules they have to follow....
It's almost as if they don't care about responsible gaming or the rules they have to follow....
- Joined
- May 6, 2019
- Location
- North West
As of last night they still had quick spin on play n go. Not that I'm complaining! The difference in gameplay is night and day.
UKGC really stuffed up with this 2.5 second shit.
- Joined
- Jan 28, 2016
- Location
- uk
they still have it today, there are no loss limit settings on PlayNGo either, which I highlighted at the start of this thread, so shows how they view their RG responsibilities.
- Joined
- May 6, 2019
- Location
- North West
They probably think it's as much guff as I do
Let's face it, the mandatory loss limit is worthless, I (and many others) just slide the thing as far as it can go. If it's a manual entry loss limit it's usually something like 5336 entered. It's all just an inconvenience to the slot player and I'd state with near certainty that a player is no more at risk of harm without these things than they are with.
This being said, it's not an excuse for the casino not to have them implemented.
- Joined
- Jan 8, 2019
- Location
- Essex
So did anyone get compensated for this charade?
