Guts platform migration

[slotmaster]

Thanks for your help! Money has been located. I hope you guys get up and running smoothly quickly and it's not too many headaches for you guys and I want to contact you guys once you do.

 

[online18casino]

Okay update time.

Managed to deposit fine using chrome but IE doesn't work for me. So anyone else having difficulties depositing using IE switch to a different browser and it should work.

LOL My life story! Set chrome as your default browser and you will run into a lot less trouble on the internet IMO

 

[The Viking]

Looks like everything is running smoothly here apart from one minor glitch(at least on my side)
i dont have any games avalible
anyway looking forward to have a run at you guys when all up and running.

 

[me_and_ed]

I still cannot deposit, wont even let me get to an option:

We could not accept your request

Unauthorised - Your session has expired.

If the problem persists, please contact our support (support


Looks like I spoke to soon, no issue with Chrome, only IE (by habit only, what a joke IE is)

 

[mcgameboy]

Attempted to make a deposit....got taken to a screen with the web address "gutsornuts/en"

Tried again....got taken to my Mastercard 3D secure, which is what was supposed to happen.

Put in my Nth, Nth and Nth characters of my password. Clicked submit.

Screen went blank. Waited to see if something would happen to confirm a successful deposit. nothing happened.

I don't know if it's gone out of my bank account or not. But it certainly hasn't gone into my GUTS account.

Went to live chat to seek advice. And I've been number 1 in the queue with an approximate wait time of 1 minute....for the last 20 minutes

Not at all happy. Or impressed.

 

[bjtaz44]

I wanted to play after having my account reopened , had to wait 7 days ..did that deposited with visa , the funds came out of my account but never showed up in my casino balance. CHAT says wait it out maybe tomorrow they will show...nice. picked wrong time to come back to GUTS obviously.

 

[me_and_ed]

I am pissed as well, they just took $102 off my card and its not there, they shouldnt be accepting deps before making sure the system is working.

I just suggested that maybe they should disable deposits until their issues are solved, I knew I should have waited, due to bank card restrictions in Canada I use a prepaid card, what a hassle to have to go and reload it to play elsewhere.

 

[rshkrn]

a little disappointing migration to say the least.....hope they get everything under control asap...

 

[bjtaz44]

I am pissed as well, they just took $102 off my card and its not there, they shouldnt be accepting deps before making sure the system is working.

Exactly! And I get nervous when my money is floating in casino land with no answers to when I get it back.

 

[me_and_ed]

Exactly! And I get nervous when my money is floating in casino land with no answers to when I get it back.

As much as I am not happy with the process or lack there of Guts is one place you do not have to worry about having your money floating around, it will show.

 

[PNEFOREVER2]

Just deposited for the first time in a while, trying to play DOA and the game keeps going 'unavailable' or I get the error 522 message

 

[me_and_ed]

Just deposited for the first time in a while, trying to play DOA and the game keeps going 'unavailable' or I get the error 522 message

Yep, just got punted too, cant even access the site now.

Edit: Its back now, I will say when working the games were much faster, lost my money way quicker

Edit: And down again, seems some bugs still to be worked out.

 

[PNEFOREVER2]

And again....This is quite annoying.

 

[me_and_ed]

And again....This is quite annoying.

I busted out, will wait a bit before my next deposit.

 

[spintee]

We all knew this would of happened, Nothing is easy,

But my original post was ment to say, any person has any questions than fire on, There is bound to be a few hick ups and questions, As I knew guts would see and keep us updated,

I bet its a night mare if money is in cyber space but it will eventually hit acount Its not good but I believe the changes will benefit us in the long run,

 

[Jono777]

Anything 'new' or upgraded rarely goes without a few 'teething' problems.

I'm pretty sure a few days at most and everything will be 'plain sailing'

Let's face it we players have put up with 'A Nightmare on EM street' for months, I'm sure a few more days if needed we can handle.

This time next week these issues will be forgotten and Guts will be back at their best!

 

[loren]

Not to force an issue,but I'll just wait till my processing vehicle loads for me.(instadebit)
The few games I tried in fun mode seam all smooth.

 

[Simmo!]

Let's face it we players have put up with 'A Nightmare on EM street' for months..!

You may not realise it but that post is really apt as the slot game "Nightmare On Elm Street" is the buggiest most broken slot I ever came across

 

[bruinsdude]

Smooth Sailing for me

Granted some of the games aren't in order like they used to be, I deposited using an e-wallet, and I am playing as we speak. Smooth as butter. DOA is not buggy anymore, THANK YOU!

 

[incrediblestuff]

You may not realise it but that post is really apt as the slot game "Nightmare On Elm Street" is the buggiest most broken slot I ever came across

Never heard of that slot before.. so went out and checked it.. No wonder i didn't know it cause it seems to be a product of 888/Cassava enterprises, of which i am no fan, but at least the paytable looked cool: apparently 5 wilds pay 10.000 x bet, and as the middle wild is expanding, this could mean a 30.000 x bet line hit, which is quite cool.

Time for someone to pick it up and relaunch it

 

[dionysus]

Trying to deposit here with MC - no luck, keeps getting declined. Trying to talk with chat, but I've been hanging for 20 minutes now, I think they've forgotten me.
Any other Canadians successfully depping with MC? Cheers.

 

[mcgameboy]

Trying to deposit here with MC - no luck, keeps getting declined. Trying to talk with chat, but I've been hanging for 20 minutes now, I think they've forgotten me.
Any other Canadians successfully depping with MC? Cheers.

The live chat was a major issue for me last night. I think I was waiting nearly half an hour before it actually started. And then, once the chat had started, sometimes I was waiting up to 6 minutes for a response that would only take half a minute to type. The live chat said they were having
major problems with the chat program as well as with deposits. This was at around 1am UK time last night.

Fast forward to about 11am UK time this morning and my Debit MC deposit (which I was unsure if it had been declined or accepted as I got no confirmation either way after submitting my 3D securecode) was there.

 

[dionysus]

Chat did respond just now but alas likely nothing they can do as it's reps in the office not the other team, so looks like I'll have to sit on the card I bought til tomorrow.

 

[ultra100]

RE:

ATM, Guts is down.
Hope it will be resolved soon.

 

[dionysus]

ATM, Guts is down.
Hope it will be resolved soon.

Opens fine on this end and logged in. (Still can't deposit, mind you).

 

[slotmaster]

Granted some of the games aren't in order like they used to be, I deposited using an e-wallet, and I am playing as we speak. Smooth as butter. DOA is not buggy anymore, THANK YOU!

Something might have changed since but the lobby now is amazing for filters compared to what it was, maybe still not perfect but I liked it.

 

[slotmaster]

Just a fyi, bunch of new games are showing up in the lobby including live casino slot titles! such as red baron, big ben, and choy sun doy, But being from Canada when I try to open them I get a game restricted screen.

 

[dionysus]

Strange, I've never come across being restricted from Aristocrat games (Which I believe those are)..Rival, WMS and IGT sure, but never Aristo.

 

[ugaboga]

Strange, I've never come across being restricted from Aristocrat games (Which I believe those are)..Rival, WMS and IGT sure, but never Aristo.

Aristocrat and IGT games are restricted for all Aussies.

 

[dionysus]

Aristocrat and IGT games are restricted for all Aussies.

I've just never as a Canadian been excluded from Aristo (perhaps we're meant to be - just havent come across it at a casino).

 

[dionysus]

ps All sorted. Thanks Ben.

 

[CasinoBen]

Bit of an update

ps All sorted. Thanks Ben.

Wish I could take credit for this but it sorted of fixed itself ;-).

Just an update on the migration. There have been a few small issues which we have sorted and a couple like the credit card issue that Dionysus had which we are working with our suppliers on sorting out.

Some of the game restrictions are not working which we are fixing now. For example the Aristo games are only available through our UK license so they should be hidden from all other countries.

Overall, bar a few small things the migration went very well considering the magnitude of the project. The tech team we have are simply amazing and the performance of iGaming Cloud is a true testament to their skills and dedication.

I will be travelling this afternoon so if anything should pop up after around 2pm CET please email or PM [email protected].

Thanks for all of your support everyone!!

Ben

 

[conker]

Thanks for keeping us very accurately up to date Ben, a lot of casinos could learn from what you guys do at Guts!

 

[TonyGuts]

Hi all,

We have now enabled Instadebit and UsemyFunds again for our Canadian players. I know we previously had issues with UsemyFunds while being under EM, but now it should hopefully work properly.

As always, if you have any issues with these or anything else, I will do my best to have it sorted for you.

Kindest regards,
Tony

 

[Broke]

So are you guys processing any withdrawals during this migration hassle? And how long does is take approximately?

 

[TonyGuts]

So are you guys processing any withdrawals during this migration hassle? And how long does is take approximately?

s

Hi Broke,

There is unfortunately slight delay in these at the moment, but we are pushing them out as quickly as we can, and I am hoping we will be back to our normal processing speed shortly. If someone has a long delay in a withdrawal, please PM me and Ill push it through. That is of course if everything is in order .

Tony

 

[jumboshrimp]

Awesome job Tony and Guts staff!! With all the technical errors in online gaming it must have been a record setting performance.

 

[slotmaster]

Already pm Ben, No withdraw options are showing for me and would like to a withdraw with the hits I got today so far!

 

[citizenx]

Quick thought. Used to be able to login on noble and laptop at he same time. Kicks you out if you do that now. Sometimes like to play DOA on laptop and another game on phone.

 

[spintee]

Quick thought. Used to be able to login on noble and laptop at he same time. Kicks you out if you do that now. Sometimes like to play DOA on laptop and another game on phone.

Be careful if doing that especially with a bonus

Some sites do not pay out winnings while doing this, I think your safe at guts,

 

[citizenx]

Be careful if doing that especially with a bonus

Some sites do not pay out winnings while doing this, I think your safe at guts,

Fair point. Sure it would be fine with guts nut hardly ever take a bonus so nearly always real funds.

Think it relates to he new platform as it happens with Betspin too. Small sacrifice to be rid of EM though!

 

[spintee]

Fair point. Sure it would be fine with guts nut hardly ever take a bonus so nearly always real funds.

Think it relates to he new platform as it happens with Betspin too. Small sacrifice to be rid of EM though!

True words, EM should be binned, Only reason I bought up the playing the games at same time is there was that thread the other day when a player was denied winnings due to a few games open at same time,

 

[loren]

Instadebit

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

 

[slotmaster]

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

Hi loren

Guts is working on restoring instadebit as a withdrawal option.

 

[loren]

Hi loren

Guts is working on restoring instadebit as a withdrawal option.

Thanks for the speedy reply....I quite like instadebit.
Thanks again.

 

[loren]

Worked as a deposit option....but for withdrawals it is nowhere to be found,
just bank wire.Is that the new policy going forward or can I have my old withdrawal
option back?
Tried to load bank options and even games off of the new app...nada!

Ah....yes a little to quick on the trigger....
I'm back in business....my favorite options have all been restored,
and the games I've tried have all run just super.

 

[player82]

Big Up for Guts!

Won 6.5k on Monday night from 3 pound stake and it has just landed in my account now. Incredible service, fast payout and no issue over a very big win can't say enough good things about this Casino brilliant!

 

[Jory]

I went to withdraw £75 when I noticed the home page was displaying my balance as £153. It seemed odd as my peak balance was only £101 so it couldn't have been lag. I thought I must have won one of their raffles so I checked account details and it showed a £78 bonus had been added.

I contacted live chat to find out what it was for, but all they saw on their end was the correct £75 balance. The balance then adjusted to the correct amount of £75.

Fortunately I was still capturing game play so everything was recorded just as it was displayed on my end.

If one of the reps would like to see the video, just send me a PM and I will send you a link so you can investigate what happened here. The video is unlisted so you'll need a link to watch it.

I've never had a casino display the incorrect balance before so I'm guessing it must be a result of the migration and something glitched.