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Greetings from the RedRabbit!

Joined today and made a deposit of 50€. Talked with support and they where very helpful and added a bonus.

I played the dark knight slot alot and my wagering never seemed to decrease so I asked support how much I have left to wager.
The support checked my account and told me that I played the dark knight alot and the bonus did not wager on progressive slots.

I had no idea about that and they could be sneaky about it and just say how much I have to wager and not mention progressive slots and let me lose it all, but they didn't. :thumbsup:

Made a withdraw on 400€ just waiting for the cash to hit my neteller.

that was lucky dude next time before taking a bonus read terms i think its clearly stated that you cant play progressive jackpots

kudos to redrabbit for passing the withdrwal
 
that was lucky dude next time before taking a bonus read terms i think its clearly stated that you cant play progressive jackpots

kudos to redrabbit for passing the withdrwal

The thing was that the support told me that the wager did not work on progressive she did not say anything about I should not play on progressive.

I got a mail today:

Please note that system rejected your withdrawal request due to the fact that you had wagers on restricted games(The Dark Knight and Mega Moolah Isis).

These are Progressive games and belong to the group of games that are not permitted to play with the bonus money.

System returned your initial deposit to your balance. If you wish to continue to receive bonus, please make sure that you are not violating our Terms and Conditions.
Now that really sucks, I sent redrabbit Jay a PM.
 
oops i hope you will get paid but IMO you should have noted the bonus rules as it stated clearly there

This is what I read:

As soon as You join us on your quest for wealth, the 1100 RedRabbit Package is there to welcome You. RedRabbit Package is a first 3 deposits Welcome bonus. Each deposit comes with a complementary lucky RedRabbit Chip! Each RedRabbit Chips is worth 11 bonus credits, and can be used to play any of your favorite games!
1st Deposit
on your first deposit claim 110% bonus + RedRabbit Chip - get up to 220 bonus credits and complementary RedRabbit Chip worth 11 bonus credits for deposits of 50 or more.
And the support that added the bonus did not even mention progressive, I thought it would be like 32red make deposit get a bonus and play whatever game you like.
 
re redrabbit casino

Hello guys and girls,

My name is Jay and I'm here as a representative for RedRabbit Casino.

Very glad to be here!

Any questions you may have for me or the Rabbit, please feel free to let me know.


At your service,
Jay

Hi Jay
My name is Scott and i would like to ask you if you offer an affiliate for your casino, if so have a look at my site please and tell me if it would fit in there, <snip>
Kindest Regards Scott Ham
 
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