Resolved Great win at Miami Club + Questions

[hoff1985]

Hey Guys, i decided (even though i can only catch max. 50% bonuses via Skrill or Neteller) to give Miami Club another try... And after a couple of slots i gave Fat cat another chance (i remembered having a 200x pick during the feature and it happened again
Cashed out now 1502$ and will wait now (For screen see winner screenshots)

Two things i have seen:

1.) I received an automatic e-mail asking for docs (utility bill / id), i immediately sent those out. Does this happened to other people? I'm already verified with docs at Miami Club and at all other Deckmedia Casinos, so i don't know why they're asking again.

2.) I tried to contact Sloto via the "Rep" Link on the review page of Slotocash / Slots Capital at Casinomeister, but i always get an oops page... Can somebody fix that? I often use the reviews to directly find out the username of a Rep. Cheers, Hoff

 

[Sloto]

Contact

Hi there,

I am here so if you need some assistance, please let me know.

With regards to your inability to PM me, maybe try clearing your browser's cache. (which browser are you using)

Regards,
Ms. Sloto

 

[hoff1985]

Ok, great i've sent you a PM

Those Reviewpages have broken links (i get an "OOPS" page if i click on your Name). Maybe Bryan can check.

Link Outdated / Removed
Link Outdated / Removed

 

[Valhalla]

Ok, great i've sent you a PM

Those Reviewpages have broken links (i get an "OOPS" page if i click on your Name). Maybe Bryan can check.

Link Outdated / Removed
Link Outdated / Removed

I get the exact same thing. It's not a cache issue

 

[hoff1985]

Wow... I'm really not used to cashouts like this anymore... Still pending :-/

 

[The Viking]

Wow... I'm really not used to cashouts like this anymore... Still pending :-/

as a regular here Hoff you should know better there has been a lot of threads about SlotoCash and there sister casinos for the past year or so,that they dont payout as quick as they used to.
and for that reason i dont play there anymore, if i wanna play Rival i play Tropica, paid out within hours, for RTG i play Clubworld or Inetbet always paid the very next day

 

[hoff1985]

as a regular here Hoff you should know better there has been a lot of threads about SlotoCash and there sister casinos for the past year or so,that they dont payout as quick as they used to.
and for that reason i dont play there anymore, if i wanna play Rival i play Tropica, paid out within hours, for RTG i play Clubworld or Inetbet always paid the very next day

Yes i have the exactly same opinion. I only play RIVAL at Tropica. (Super fast cashouts, awesome Rep!!), but for WGS there's no alternative.... Maybe Liberty Slots? I have good experience with them from the past, but i'm not sure if their payouts are faster then MiamiClub

 

[hoff1985]

Still waiting :/ i wrote Sloto to get a feeling how long it can take at Miami Club these days (and why i had to re-verify), but got no answer

 

[spintee]

Hey Guys, i decided (even though i can only catch max. 50% bonuses via Skrill or Neteller) to give Miami Club another try... And after a couple of slots i gave Fat cat another chance (i remembered having a 200x pick during the feature and it happened again
Cashed out now 1502$ and will wait now (For screen see winner screenshots)

Two things i have seen:

1.) I received an automatic e-mail asking for docs (utility bill / id), i immediately sent those out. Does this happened to other people? I'm already verified with docs at Miami Club and at all other Deckmedia Casinos, so i don't know why they're asking again.

2.) I tried to contact Sloto via the "Rep" Link on the review page of Slotocash / Slots Capital at Casinomeister, but i always get an oops page... Can somebody fix that? I often use the reviews to directly find out the username of a Rep. Cheers, Hoff

If verried than why need to send agin ? seems if slot involve than should bd be al good,

I miss read that, but yes why are they asking agin? probs stalling and if so give the group a miss in future, saying that was it an auto messge? Just making sure your your upto date, I get messgae about withdraws and sating that I might need to provide kyc alow its all done, If it was a priate message asking for docs than it must me some sort of tactic to keep playing,
Also having send I.D on a constant basis is not good and not neccasery, its a risk and not good, and casino no this and still pester people,

 

[hoff1985]

If verried than why need to send agin ? seems if slot involve than should bd be al good,

I miss read that, but yes why are they asking agin? probs stalling and if so give the group a miss in future, saying that was it an auto messge? Just making sure your your upto date, I get messgae about withdraws and sating that I might need to provide kyc alow its all done, If it was a priate message asking for docs than it must me some sort of tactic to keep playing,
Also having send I.D on a constant basis is not good and not neccasery, its a risk and not good, and casino no this and still pester people,

Maybe becaus ei haven't played there for a while... I remember it alraedy happened once about a 1 year ago, but then the rep cleared it for me and advised support ot payout as i'm already verified across all casinos at deckmedia... We'll see. Still waiting for a response from Sloto. But she hasn't been online since Wednesday morning, lets see. I already received an answer from the support that my docs has been verified, so i just need to send them again on every cashout maybe ))))))))))))))

Let's see... I hope i'm still getting paid today, cashout out on tuesday... Should work if they pay in the timeframe they're saying.

 

[spintee]

Maybe becaus ei haven't played there for a while... I remember it alraedy happened once about a 1 year ago, but then the rep cleared it for me and advised support ot payout as i'm already verified across all casinos at deckmedia... We'll see. Still waiting for a response from Sloto. But she hasn't been online since Wednesday morning, lets see. I already received an answer from the support that my docs has been verified, so i just need to send them again on every cashout maybe ))))))))))))))

Let's see... I hope i'm still getting paid today, cashout out on tuesday... Should work if they pay in the timeframe they're saying.

I do hope you get paid in good time manner, My point is that why keep asking for I.D? its not as if you changed person, People do not seem to get the point espeaily casinos, Its a big risk to keep sending I.D, & alow they say its safewe all no its a risk, & what about about all these phishing emails we all recieve? surley its just as easy to pass on our details as it is to pass on email addys
Ive got around 5 main email adys, 2 of hem I use for casinos, I get spamed hell of alot of time on the main two, other 3 NOT RECIVED ONE? so some casino is passing details for a fact or employey passing details

 

[hoff1985]

I do hope you get paid in good time manner, My point is that why keep asking for I.D? its not as if you changed person, People do not seem to get the point espeaily casinos, Its a big risk to keep sending I.D, & alow they say its safewe all no its a risk, & what about about all these phishing emails we all recieve? surley its just as easy to pass on our details as it is to pass on email addys

Yeah don't get it... But yeah, i just want to get paid soon...

 

[spintee]

Yeah don't get it... But yeah, i just want to get paid soon...

I no the score I took some smal change out at bet at and still waiting 3 days later, Sort it out Igor, alow you may withdraw in a few hours has it really been prosed? took money out of bingo site an hour later and was in my bank yestoday so whats going on?

 

[hoff1985]

They piss me off again... Just logged in. STILL REVERSIBLE!!! after 3 days... WTF?

 

[hoff1985]

Wow... Still pending, we're soon at Day 4.

About 12 hours ago i wrote an E-Mail to support and VIP Support asking for information, didn't get an answer. And the rep also has not replied yet (was also not only the last 3 days)

Awesome.... NOT!

I now that sometimes delays can happen, but why is every single withdrawal a pain there the last few times?? I really should not spend any single cent for Deckmedia anymore... I'm so disappointed, and there were times were i was a daily!! depositor at several Deckmedia Casinos....

 

[hoff1985]

Ridicoulous!

Hey Guys,

just talked via LIVE CHAT to support... They say i should get it on monday as security checks can take up to 72 hours after the documents have been verified... I just checked my e-mails again, and i was verified long time ago...

But it sounds like a good way to delay, if i have to verify again on every withdrawal.

I found 2 old e-mails from 2013 where i was writing with "my personal VIP supporter" who is not there anymore and both times she wrote me that "they're just super-cautious" and my account is already verified. So i was verified already 2013!

Really disappointed, so it will take a week to cashout from Miami Club. Back in the days i had the ability to speed up the process via VIP Support and Rep, both seem to not care anymore about my membership there, so i guess after this cashout i will say Bye Bye to Deckmedia at last...

 

[bigodz]

Security checks

Right.. =)

 

[cheetahwind]

Have you made a cash out since February?
I know they had to reset the verification process when they changed processors. Apparently new processor means new documents are required.
Not sure why, but this could be the case if you haven't cashed out since then.

 

[hoff1985]

Ok got an answer from Support.

Quote:
The reason of being asked to re-verify your Account was that we unfortunately had technical difficulties to retrieve your Verification Documents which you've already provided. I am sorry that nobody informed you about that.

I am truly sorry for the fact that you have still not received your payout. In general once your Account is verified it only takes up to 48 business hours until your payout is processed. To make sure that your payout will arrive in a timely manner we have informed our Payment department again to re-check and process it as soon as possible.

So it sounds OK and i hope to get everything on Monday... Let's see

Still the Rep hasn't answered my messages from wednesday, and was not online since then. That's not "that awesome"

 

[hoff1985]

Monday Morning..... Still pending....

 

[cheetahwind]

I've had cash outs processed between 2 central american time, up til 10 am. So they may still process your cash out this morning, but who knows whats all going on with your account.

 

[hoff1985]

-> Call the payment team MUAHAHAH

hahahaha.... Yeah, thanks for the help. So if i want to get paid, maybe it helps to call the payment department... Are you f****** kidding me??

Original Quote:

Lilian: thank you for this info andre, please hold on a moment to check into that
you: I just want to make sure that i get paid today
you: Thanks Lilian
Lilian: we already contacted the payment department andre, and they are already reviewing your your account. but please try to contact them also directly with email.
you: Ok can you give me the E-Mail Adress?
you: What do they need to review?
you: I got the confirmation that my documents are completely verified on Wednesday
you: And i had over 30+ cashouts in the last few years at Miami Club
you: I really feel as it's just another time that you guys delay the stuff as long as possible... I've used to have so good experiences in the past, but the last couple of months at all Deckmedia Casinos i have to wait always longer then the "48-72 hours" although i'm a verified member for years!!
Lilian: as i have seen its already in process but please contact them
you: E-Mail Address please?
Lilian: [email protected]
you: Is that not the same as when i chat with you? This is the normal support address will that go to the payment team?
Lilian: please call the payment department after 9 a.m
you: ...alright
you: What timezone are you guys?
Lilian: 1 888 492 93 11
Lilian: standard time
Lilian: or regular number 1 657 208 5476 eastern standard time andre
you: ok thanks
you: bye
Lilian: have a good day!!

Don't advise me to contact the rep again, i'm still waiting for an answer and the last time she was online was last wednesday :-/

I sent now another nice e-mail to the support/payments team, let's see

Dear Support-Team,

i got the info to call the payment team to get the info when i will be paid. But i don't think it's MY JOB as a vip member to make phonecalls to get paid.

1. I cashed out money to Skrill last Tuesday.
2. Although verified at ALL Deckmedia Casinos for years and a history of a couple of dozens cashouts at Miami Club over the years ai had to re-verify because "Miami Club was not able to retrieve my data that is already in the system"
3. On Wednesday evening i got the message that all my docs are now verified again.
4. On Thursday i sent an E-mail to support to know how much longer the payout will be pending etc.
5. On Saturday i received a response that the payment team already have everything they need and support will send out an info to them so that they will process my withdrawal asap
6. Now it's monday and i tried to ask support again to make sure that i will get paid today, after a nice and friendly chat support advised to send an e-mail to payments team ([email protected] was the address i've got) or to call them after 9am.

I think if you read through this you will see that this is not the "best treatment" i can get, especially because AFTER 6 DAYS THE PAYOUT IS STILL PENDING!

Thank you,
Andre

I know that i could just wait and shut up, but i was a loyal member for years across all Deckmedia brands and as i work myself in a customer-oriented field i dont' like being treated like a jerk.

 

[Mousey]

I can only add that you must be patient. From what I've seen in the forum, generally it will take longer to be paid by USA facing casinos than from the European/legal casinos.

 

[hoff1985]

Still waiting, it's now a week

And the Rep was still not online since last Wednesday... Good times!

 

[hoff1985]

More good times

It's getting funnier. Now i received a new e-mail address where i can ask for my wd [email protected]

Great..... noooooot!


Please wait for a site operator to respond.
You are now chatting with 'Rose'
Rose: Hi,
Rose: Thanks for contacting customer service, how can I help you?
Rose: Please confirm your full name, date of birth and your registered email address to verify your Account Details.
you: Hi there E-Mail: XXXXXX 1. I cashed out money to Skrill last Tuesday. 2. Although verified at ALL Deckmedia Casinos for years and a history of a couple of dozens cashouts at Miami Club over the years ai had to re-verify because "Miami Club was not able to retrieve my data that is already in the system" 3. On Wednesday evening i got the message that all my docs are now verified again. 4. On Thursday i sent an E-mail to support to know how much longer the payout will be pending etc. 5. On Saturday i received a response that the payment team already have everything they need and support will send out an info to them so that they will process my withdrawal on monday. 6. Now it's Tuesday and i STILL don't have it. I feel treated very bad although i am a loyal member for several years across all Deckmedia Brands. Whats going on?
Rose: Hi Andre, let me check your account...
you: Thank you Rose
Rose: just a moment please
Rose: Thanks for holding, I can see from your account that the process for cashout has been started, however it would be best if you contact the specific department that deals with these issues - you can reach the payments department by emailing [email protected] - they will be able to help you further with this
you: Ah great, so i have the send another e-mail. Awesome. It seems like it takes a lot of patience and work to get paid here... But yeah... Thanks
you: Bye Rose

Sent an e-mail now to the payments team.... Let's see

 

[hoff1985]

Got finally paid now.

 

[mattsgame]

Good to hear you got paid Hoff,

Just on the post above you have a lot of personal information in that, might be worth editing or getting a mod to do it for you mate.

Edit: Hope you don't mind but I reported it for you.

 

[hoff1985]

Good to hear you got paid Hoff,

Just on the post above you have a lot of personal information in that, might be worth editing or getting a mod to do it for you mate.

Edit: Hope you don't mind but I reported it for you.

Thanks edited it.... Forgot to remove that stuff Thanks Mate!

 

[Googobucs]

Unfortunately Deckmedia went in the toilet rather quickly around the first of the year. I used to play at all of their casino's except RTG and now I play at none. Too bad, they used to be one of my favorite.

Intertops Classic has the same games at Miami Club and my withdraw was processed by wire in about 4-5 days.

 

[hoff1985]

Unfortunately Deckmedia went in the toilet rather quickly around the first of the year. I used to play at all of their casino's except RTG and now I play at none. Too bad, they used to be one of my favorite.

Intertops Classic has the same games at Miami Club and my withdraw was processed by wire in about 4-5 days.

Thanks i'll give them a try! They said it also takes 4 days there, but at least they're accredited here at Casinomeister

 

[cheetahwind]

Actually not to derail the topic even more...

Intertops Classic nor Miami Club are accredited, mainly because no one knows if the software is actually fair gaming tested. Obviously everyone is claiming it's the same software as Vegas Tech, yet because no one can produce actual fairness testing certificates. Bryan hasn't made any WGS accredited yet.

 

[chuchu59]

Well, Desert Nights was transformed to Uptown Aces and I gave them a second chance. Hit well at the 3 Stooges but had a torrid time getting thru the playthrough. Only managed a paltry cashout of $212. Initiated the withdrawal last week but had to cancel it first before making another deposit to get a bonus. Money received yesterday which is so-so but I detest the fact that I have to first cancel a pending cashout to deposit and obtain another bonus. You needn't do that in other RTGs eg Club World.

 

[hoff1985]

Actually not to derail the topic even more...

Intertops Classic nor Miami Club are accredited, mainly because no one knows if the software is actually fair gaming tested. Obviously everyone is claiming it's the same software as Vegas Tech, yet because no one can produce actual fairness testing certificates. Bryan hasn't made any WGS accredited yet.

When did i derail the topic so much?

Yeah you're right.... I was looking at it the wrong way, only the main Intertops casino is accredited.