- Joined
- Sep 20, 2005
- Location
- Left Hungary
I am so disgusted at this time with many of these casinos in how they treat players.
I decided to go back to Grand Hotel and give them another try after a short hiatus from them and won a few dollars and made a withdrawal on the 22nd of July. I received a congratulations on the 23rd saying all was approved and I should recieve my funds within 24 hours.
Well, it is now the 26th, (withdrew on the 22nd) and I call their phone help and I get such a runaround from this girl that she sounded like she had no clue what in the world she was trying to tell me, and all the reasons she threw at me why I wasn't paid yet made absolutley no sense whatsoever.
The worst explanation she gave was that I had to fill out these forms and documents to verify something for eCogra stuff etc etc...I never made sense out of it and finally said I will be emailing the casino rep once again (third time) to find out why they gave me the time frame when it wasn't true at all. I now see that there has been no rep online since the 15th of July. Hopefully someone will let me know what in the world is going on.
Why do these casinos treat players with such disdain? Even the accredited ones are becoming somewhat off color it seems.
I decided to go back to Grand Hotel and give them another try after a short hiatus from them and won a few dollars and made a withdrawal on the 22nd of July. I received a congratulations on the 23rd saying all was approved and I should recieve my funds within 24 hours.
Well, it is now the 26th, (withdrew on the 22nd) and I call their phone help and I get such a runaround from this girl that she sounded like she had no clue what in the world she was trying to tell me, and all the reasons she threw at me why I wasn't paid yet made absolutley no sense whatsoever.
The worst explanation she gave was that I had to fill out these forms and documents to verify something for eCogra stuff etc etc...I never made sense out of it and finally said I will be emailing the casino rep once again (third time) to find out why they gave me the time frame when it wasn't true at all. I now see that there has been no rep online since the 15th of July. Hopefully someone will let me know what in the world is going on.
Why do these casinos treat players with such disdain? Even the accredited ones are becoming somewhat off color it seems.