I recieved the below email from Grand Mondial on June 17th:
Dear XXXXX (Vgmrxxxxxxx),
Buy 50, Get 50 FREE!
When last did you experience the cheerful sounds, colourful sights and generous thrills of your favourite game at Grand Mondial? Well, now is the time to get back in the action with our special Welcome Back offer:
Buy 50 and Get 50 FREE!
Login to Grand Mondial today, deposit 50 and well instantly credit you with 50 FREE!
Rediscover your inner winner!
Best Regards,
Frank Thompson
Casino Manager
I deposited 3 days following the email and the bonus was not credited, I went to live chat and was told it was expired (there is no expiry date anywhere and the only links supplied were the basic T&C's), so after the live chat dude making me feel guilty for trying claim it he broke down and finally credited after going around in circles. I get the same email today and was declined the bonus, I made my dep and no instant bonus and was told I am not sure why you got it but it was a mistake, how the hell am I supposed to now what the marketing dept is thinking, I get bonus offers everyday. Totally misleading!!! I have requested my account be closed, deposit in good faith and get rewarded with excuses.
Dear XXXXX (Vgmrxxxxxxx),
Buy 50, Get 50 FREE!
When last did you experience the cheerful sounds, colourful sights and generous thrills of your favourite game at Grand Mondial? Well, now is the time to get back in the action with our special Welcome Back offer:
Buy 50 and Get 50 FREE!
Login to Grand Mondial today, deposit 50 and well instantly credit you with 50 FREE!
Rediscover your inner winner!
Best Regards,
Frank Thompson
Casino Manager
I deposited 3 days following the email and the bonus was not credited, I went to live chat and was told it was expired (there is no expiry date anywhere and the only links supplied were the basic T&C's), so after the live chat dude making me feel guilty for trying claim it he broke down and finally credited after going around in circles. I get the same email today and was declined the bonus, I made my dep and no instant bonus and was told I am not sure why you got it but it was a mistake, how the hell am I supposed to now what the marketing dept is thinking, I get bonus offers everyday. Totally misleading!!! I have requested my account be closed, deposit in good faith and get rewarded with excuses.
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