Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Hansley: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Hansley: will be assisting you, how could I be of service...
Vgmr0*******: I made my first and 2nd deposits over 17 hours ago and still haven't been credited any free spins on tomb raider
Hansley: One moment please while we look into the matter for you?
Vgmr0*******: ok
Hansley: check your cashapillar you haven't used your spins there
Vgmr0*******: I have a question about that too
Vgmr0*******: after I use free spins on cashapillar the spins will show up on tomb raider?
Hansley: yes
Hansley: use the free spins on cashapillar if you made you second deposit the tomb raider spins will be credited automatically
Vgmr0*******: that doesn't answer my question
Vgmr0*******: the terms of the tomb raider 2nd deposit said within 8 hours of playing 2nd deposit through 1x spins will be shown on the game
Vgmr0*******: it's been 17 hours and they're not there
Vgmr0*******: so if I play the spins on cashapillar the tomb raiders will show up?
Hansley: please rest assured the spins will show
Hansley: sometimes it takes more time due to heavy traffic and the spins being automatically credited
Vgmr0*******: ok, now about the cashapillar free spins
Vgmr0*******: look and see what time yesterday the terms and conditions changed for that because I came from a posting by the affiliate manager that said the spins were worth $1 each
Vgmr0*******: yet they're only worth a dime each
Hansley: who told you that?
Vgmr0*******: there was a posting in the affiliate area for this casino from the affiliate manager
Hansley: which affiliate manager?
Vgmr0*******: the affiliate manager for grand mondial casino
Vgmr0*******: the person that works for this casino
Vgmr0*******: that pays the affiliates
Vgmr0*******: and also yesterday before I signed up I viewed the terms and conditions for the promotion and it said the spins would be worth $1 each
Hansley: you need to give us a link to where you saw that please
Vgmr0*******: honestly a $2.20 bonus to celebrate the casinos birthday would hardly be worth it
Hansley: and if you have a name for the affiliate manager
Vgmr0*******: I'm getting you a link right now
Hansley: I will be right with you.
Vgmr0*******: here's one link
Vgmr0*******: and another
Outdated URL (Invalid)
Hansley: kindly note that this is not our affiliate manager just someone who advertised our casino and we cannot be held liable for what they say in their forums
Vgmr0*******: I'm still working on the affiliate manager post along with the banners that say $22 free 22 free spins on cashapilla
Vgmr0*******: if you want to mislead players that's fine but you're not going to call me a liar
Vgmr0*******: I read the terms and conditions numerous times yesterday before I signed up and each time it said spin value $1
Vgmr0*******: here is the post from the affiliate manager refering to banners that I can't access because I am not an affiliate
Vgmr0*******:
Vgmr0*******: Cherylann Smith is the managers name
Hansley: Thank you for waiting. I'll be with you in just a moment.
Hansley: I'm sorry for the delay. I'll be right with you.
Vgmr0*******: ok I found a copy of the terms and conditions in google that shows.. for a fact.. the free spins value is supposed to be $1
Vgmr0*******: this page is dated July 07, 2008 17:09:59 GMT
Hansley: if you read through everything that cherylann said do you find anywhere that it says 1spin $1?
Vgmr0*******: I have a cached copy of the birthday spins promotion page from google showing the terms stating the spins are $1 each 22 spins
Vgmr0*******:
Outdated URL (Invalid)
Vgmr0*******: there is the link
Vgmr0*******: if you can't get it to load correctly and show the entire terms and conditons I'll gladly make a screen shot of the promotion terms and send to you
Vgmr0*******: you're ripping players off using bait and switch
Hansley: where do you see in the terms and conditions that it says 1spin = $1?
Vgmr0*******: on that link click the more info link and it'll pop down
Vgmr0*******: I can take a screen shot or just copy and past
Vgmr0*******: # Players must open a first time REAL account on the Viper Software only at Grand Mondial in order to be eligible for this promotion. # The Grand Mondial Free Spins on Cashapillar Video Slot are only valid for new players. # For the purpose of this promotion, players will be allocated 22 free spins. This amount cannot be increased or reallocated during the promotion. # You will be awarded all of your free spins on Cashapillar Video Slot. # The process is automated - no need to claim or contact support. # Free Spins are limited to one eligible account. # Each spin will be to the value of $1.
Hansley: I'm sorry for the delay. I'll be right with you.
Hansley:
Link Removed ( Old/Invalid)
Hansley: please use this link this is what is written on our website
Vgmr0*******: tell me when the terms changed
Hansley: Each spin will be to the value of $0.10. The Free spins are for the purposes of this promotion only and cannot be used as part of normal play.
Vgmr0*******: answer my damn question
Hansley: our terms haven't chaged
Vgmr0*******: when I signed up
Hansley: changed
Vgmr0*******: LISTEN
Vgmr0*******: when I signed up yesterday the terms and conditions said $1 each
Vgmr0*******: I have proof of that with a cached google page
Vgmr0*******: showing this same promotion with not .10 cent spins but $1.00 spins
Vgmr0*******: that's what the terms and conditions of the promotion said when I signed up yesterday
Hansley: this is from our website and you are the only one who is having this issue
Vgmr0*******: if you want to pull the old fliperoo on someone I'll need the exact time and date the terms were changed because I belive they were changed AFTER I signed up entitling me to the $1 spins and not the piss ant .10 spins
Vgmr0*******: the terms said $1 PER SPIN yesterday at 12:29 EST when I signed up why did they change?
Vgmr0*******: what time and date did the terms and conditions for the birthday bonus change?
Vgmr0*******: can you not answer a simple question?
Hansley: i would if you would just listen
Vgmr0*******: I've been listening you keep pointing me to a page with altered terms and condtions yet I've sent you a page with the terms and conditions I signed up under and you're refusing to honor
Hansley: i am refusing to honor something which is not in our terms and conditions
Vgmr0*******: the god damn terms and condtions changed AFTER I signed up
Vgmr0*******: do you honestly believe I would sign up for a $2 bonus?
Hansley: to change these terms and conditions would require a full shuffling of the whole system which cannot be done in such a short period of time
Vgmr0*******: bullshit, anyone with front page express can change the terms and condtions on a webpage in 3 seconds
Hansley: moreover with the number of clients who have accessed these spins you are the only one who has this problem. So this is quite odd
Vgmr0*******: you might think you're dealing with some amateur here but you're not
Hansley: if i thought so i would have ended the chat at the beggining and taken you for a liar
Vgmr0*******: how can you argue with a website that is stored on googles server of that terms and condtions page that says the spins are worth $1?
Hansley: which i havent done
Hansley: i am trying to help you out
Vgmr0*******: it's a xerox copy of your website that's stored on a google server
Hansley: changing the terms and conditions at this moment would mean that we would have to alter the accounts of all our new players that add up to thousands.
Vgmr0*******: that's your problem, evidently the promotion was more popular than you thought it would be so the terms were changed yesterday, which is very dirty and underhanded especially towards the affiliates who get your business
Vgmr0*******: I need to know what time yesterday the terms were changed
Hansley: the terms were not changed you are asking about something that did not happen
Vgmr0*******: I know for a fact it was AFTER I signed up so I deserve the $1 per spin that was stated in the T/C for the promo
Vgmr0*******: bullshit
Vgmr0*******: why do you keep saying that
Vgmr0*******: I have a page right here I've sent you
Vgmr0*******: I have screen shots of the page
Hansley: please note that foul language will not be tolerated
Vgmr0*******: I've copied and pasted the page and you're still calling me a liar
Vgmr0*******: sir or maam, you will NOT call me a liar
Hansley: i am not calling you a liar
Vgmr0*******: you just said the terms haven't changed
Hansley: you on the contratry have been abusive while i took everything and tried to answer your questions
Vgmr0*******: but I'm looking at a copy of the terms dated July 7 and it says the spins are worth $1
Vgmr0*******: not 10 cents
Vgmr0*******: I'm only abusive to people who abuse their customers by doing shady things like changing terms and conditions mid-promo and not notifying their own affiliates
Hansley: where in the chat above do you see me refer to you as a liar?
Vgmr0*******: there are players who have got the spins and they were worth $1 each
Vgmr0*******: one of your affiliates have assured me they were $1 each
Vgmr0*******: what more proof do you need?
Hansley: there is no such thing as 1`spins = $1
Vgmr0*******: I have screen shots, copy and paste, links, affiliates backing me up and you're still calling me a liar
Vgmr0*******: so tell me this
Vgmr0*******: in all your wisdom
Vgmr0*******: why would any casino give you a $2 bonus?
Vgmr0*******: that's a slap in the face
Vgmr0*******: and if one did give a $2 bonus why would it be played on a 100 playline game
Vgmr0*******: for 10 lines a push?
Hansley: you get bonuses according to your purchase
Vgmr0*******: you're insane
Hansley: you also get bonuses according to your loyalty points
Vgmr0*******: give me the casino managers email address
Vgmr0*******: and the promotions manager also
Hansley: there are all kinds of bonuses
Hansley: i would suggest that before you follow any link you check if they are trusted or not
Vgmr0*******: yeah well this was an advertised bonus on your website that states one thing and produces another
Vgmr0*******: you're saying that google isn't trusted?
Vgmr0*******: that's some big statement
Hansley: as is the idea that we changed our terms and conditions without even thinking of the extent.
Vgmr0*******: well evidently you did
Hansley: i do understand that you are angry
Vgmr0*******: and I have screen shots to prove it
Vgmr0*******: yes I'm angry, you're cheating players out of money
Vgmr0*******: this is a classic case of bait and switch
Vgmr0*******: but google busted you right in the middle of it
Vgmr0*******: I'm going to post this conversation on several gambling forums and see if I can't get the account numbers of people who got the free spins worth $1 each just to prove you wrong
Vgmr0*******: it's not the money, it's the principal
Vgmr0*******: this is unethical and immoral
Hansley: which is why we will never do something like that
Vgmr0*******: you did it I have screen shots to prove it
Hansley: because this would take us out of business and we do not risk such things
Vgmr0*******: google has a copy of the page to prove it, what more is needed?
Vgmr0*******: telling my the low account numbers you're well on your way out of business anyway
Vgmr0*******: this is obscene
Vgmr0*******: I asked for the casino managers email address and the promotions managers email address and you haven't provided yet
Hansley: as well as stupid if we do that
Vgmr0*******: stuid is as stupid does
Vgmr0*******: you did it, I caught you, google caught you and you'll get your come uppance
Hansley: which we are not
Vgmr0*******: casino managers email address please
Vgmr0*******: promotions managers email address please
Hansley: please?
Hansley: are you being reasonable?
Vgmr0*******: sure am
Hansley: are you now?
Vgmr0*******: I'm not blaming you, I'm sure you have no control over the matter but you don't have to sit and lie to me and tell me the terms haven't changed
Hansley:
promotions@grandmondial.com
Hansley: you do realise that now?
Hansley: why the abusive language
Vgmr0*******: because I'm not one to be lied to or implied being a liar
Vgmr0*******: you've said over and over the terms haven't changed and they have
Hansley: no one implied! you thought so
Vgmr0*******: I'm the most logical person on earth, I know when I'm being called a liar, and you my friend have called me a liar
Vgmr0*******: thank you for your time, I'll send and email and post on a few forums to get some feed back and let the managers know
