Casino Complaint Grand Ivy and Evolution Roulette wtf!

Hawkyboy

Registered
Joined
Dec 11, 2017
Location
Sheffield
Hi all sorry it’s my first post but feeling really lost guys and very disappointed. So today I placed a 1k bet on red at Grand Ivy. Last no was 31 black. The bet was accepted then evolution posted messages apologising for the delay which lasted roughly 15mins. Once a croupier turned up I had a message saying bet rejected/ not accepted before the wheel span - but my 1k had disappeared? Not credited back - I went to chat immediately who asked if I had any screen shots- and after some minutes just kept saying it was a losing bet. Well I have no idea what number dropped but I couldn’t have won either way? I kept asking them to escalate to a manager but couldn’t get anywhere. I feel truly ripped off. Any advice guys? It could be the best thing as I wouldn’t bet another penny with them now after this.
 

alexking12k

Experienced Member
Joined
Nov 7, 2013
Location
Los Angeles, CA
Hi all sorry it’s my first post but feeling really lost guys and very disappointed. So today I placed a 1k bet on red at Grand Ivy. Last no was 31 black. The bet was accepted then evolution posted messages apologising for the delay which lasted roughly 15mins. Once a croupier turned up I had a message saying bet rejected/ not accepted before the wheel span - but my 1k had disappeared? Not credited back - I went to chat immediately who asked if I had any screen shots- and after some minutes just kept saying it was a losing bet. Well I have no idea what number dropped but I couldn’t have won either way? I kept asking them to escalate to a manager but couldn’t get anywhere. I feel truly ripped off. Any advice guys? It could be the best thing as I wouldn’t bet another penny with them now after this.

Do you have any kind of screenshot that you can post on here to support your claim? I heard bad things about Evolution but without any evidence it's hard to render an opinion. If what you are saying is true, I really feel for you and I hope you get it resolved.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Can you pull up your gaming history on Grand Ivy? If it were a losing bet, it should be recorded on there.

If there is no record of it, it is a voided bet, and the thousand should be back on your balance.

Evolution are becoming quite reknowned for glitches, I've had some myself, but only at small stakes. I tend to avoid these days.

Only advice I can offer is not to lose your rag, just go at this calmly, logically and above all politely and try to contact the representative of Grand Ivy.

You could try here:

https://www.casinomeister.com/forums/members/whitehatgaming.33114/
 
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