Hey guys,
I'd really apprecaite your advice.
I've played online casinos for years now so fimiliar with most of them.
A few weeks ago I joined Grand Duke Casino, what a mistake that was. I started playing and they awarded with loads of bonuses ( they sent me an e-mail with loads of promotions), anyway, I deposited £1,300 and lost the lot including all the bonus money, I'm not a very good casino player, too impatient, and i always seem to lose in the long run ( don't ask me why i keep on playing). I decided to give it one more go and deposited another £500, this time no bonus was awarded and i played away. I went on a bit of a streak, and started winning. I decided I wanted to cash out, as it's money I could definitely do with. First of all they made me send all the neccessary details, which I'm more than happy to do, I had to re-send my scanned documents, a bit of a pain but no real drama. Then they hit me with a message saying I hadn't reached the wagering requirements fro my bonus, I obviously e-mailed back and said there wasn't a bonus linked to my last deposit so the money I had won was real money.
That was nearly 3 weeks ago and it's been an endless saga of e-mails and excuses from Grand Duke. The customer support on live chat had the cheek to call me a "bonus abuser", never been called that. Then they said I'd violated the terms and conditions of the bonus as I played Roullette and Multi-hand blackjack, I kept saying the last deposit wasn't linked to a bonus but they've ignored me. I'm so frustrated and disappointed with this casino, they've been so unprofessional and I must have sent 30 e-mails and called through to the Philippinnes 5 or 6 times. I was told I wasn't allowed to speak to the casino manager so I must have spoken to 6 different "support" staff. So now they've said before I deposited the £500 there was £50 left in my account which was linked to the last bonus, this is absolute rubbish, I never deposit more cash if there's money in my account. I got my bank roll up to £5,850 with the last £500 deposit, in my mind, that's my money. To add more insult, they called me and said they're returning my last £500 deposit and told me I wasn't welcome to play in the casino any more. I've asked them for proof that there was £50 still in my account and they've ignored me, but they've taken all the money out of my account so essentially stolen £5,350.
Can anyone give me advice on what to do? throughout the process I read a few disturbing posts on Grand Duke so to cover myselef I took a screen shot of my balance as I had a feeling they'd do something like this.
What do you think my next steps should be?
Any help would be great.
I'd really apprecaite your advice.
I've played online casinos for years now so fimiliar with most of them.
A few weeks ago I joined Grand Duke Casino, what a mistake that was. I started playing and they awarded with loads of bonuses ( they sent me an e-mail with loads of promotions), anyway, I deposited £1,300 and lost the lot including all the bonus money, I'm not a very good casino player, too impatient, and i always seem to lose in the long run ( don't ask me why i keep on playing). I decided to give it one more go and deposited another £500, this time no bonus was awarded and i played away. I went on a bit of a streak, and started winning. I decided I wanted to cash out, as it's money I could definitely do with. First of all they made me send all the neccessary details, which I'm more than happy to do, I had to re-send my scanned documents, a bit of a pain but no real drama. Then they hit me with a message saying I hadn't reached the wagering requirements fro my bonus, I obviously e-mailed back and said there wasn't a bonus linked to my last deposit so the money I had won was real money.
That was nearly 3 weeks ago and it's been an endless saga of e-mails and excuses from Grand Duke. The customer support on live chat had the cheek to call me a "bonus abuser", never been called that. Then they said I'd violated the terms and conditions of the bonus as I played Roullette and Multi-hand blackjack, I kept saying the last deposit wasn't linked to a bonus but they've ignored me. I'm so frustrated and disappointed with this casino, they've been so unprofessional and I must have sent 30 e-mails and called through to the Philippinnes 5 or 6 times. I was told I wasn't allowed to speak to the casino manager so I must have spoken to 6 different "support" staff. So now they've said before I deposited the £500 there was £50 left in my account which was linked to the last bonus, this is absolute rubbish, I never deposit more cash if there's money in my account. I got my bank roll up to £5,850 with the last £500 deposit, in my mind, that's my money. To add more insult, they called me and said they're returning my last £500 deposit and told me I wasn't welcome to play in the casino any more. I've asked them for proof that there was £50 still in my account and they've ignored me, but they've taken all the money out of my account so essentially stolen £5,350.
Can anyone give me advice on what to do? throughout the process I read a few disturbing posts on Grand Duke so to cover myselef I took a screen shot of my balance as I had a feeling they'd do something like this.
What do you think my next steps should be?
Any help would be great.
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