GoWild - Another victim of their bogus T&Cs

blakjak

Newbie member
PABnononaccred
Joined
Jan 29, 2007
Location
Canada
Just a quick warning about GoWild casino. I have seen several posts on this site about their extremely shady and very deceptive terms and conditions and just want to add my experience with them.

I deposited $100 and took the 50% bonus (yeah...I know). I was going back and forth between 4 different slot games, one of them being a new one that I wanted to try (Buffalo Power) which I immediately I did not like. I managed to clear their playthrough obligations and cashed out $1400. As an FYI to all, their payout holding time has changed from a ridiculous 24 hours to a completely insane 48 hours...a mind-numbing 96 hours if including weekends!

I get an email telling me that they were voiding and keeping my winnings. The only explanation - "Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached." I asked the VIP Manager for more details. Apparently, when I played their new slot "it was found that while you were playing, and still having playthrough requirements to meet, you played on a game (Buffalo Power) which had no playthrough contribution. This is where the breach occurred." Why was no message displayed when I switched to this game to warn me? We all know why...

When I asked him how a player is supposed to now which games have no playthrough contribution, I was told "we expect our players to read the terms and conditions, regarding our bonuses and which games do and don’t contribute to wagering". Really? The terms do not specify the exact games that fall under this category and they made no reference whatsoever to Buffalo Power. So this requirement is intentionally deceptive and is there solely for the purpose of trapping players to void their winnings. To make matters even more confusing, a game with no playthrough contribution would have no effect on my 30X playthrough requirements, so why is this even an issue? Quite sleazy, I must say.

Another potentially intentional trap is their free spins bonus. Several weeks ago, I won some free spins spinning their prize wheel (you get a free spin with every deposit) and I used them right away and won nothing. However, ever since then, it still shows that I have 20 free spins in my account! When I click to use them, there are no free spins, but the 20 free spins do not disappear...ever! I am guessing that had they not voided my winnings with their "games with no playthrough contribution" nonsense, they would have voided them because of the free spins that show in my account, which they put there but don't actually exist.

So, they basically stole my $1400 winnings under the guise of their extremely deceptive terms and conditions, which they interpret in whatever way is most convenient to them. They can also change them at any time to void a player's winnings. My advice to anyone looking at an online casino - stay far, far away from GoWild. There's a reason they are no longer accredited here (they were when I joined and they deserved to be). But as far as I'm concerned, GoWild has changed drastically for the worse (unfortunately) and they should once again fall under the status of Rogue casino.

That's my story and hopefully it saves someone else a few headaches.
 

blakjak

Newbie member
PABnononaccred
Joined
Jan 29, 2007
Location
Canada
Sorry mods. I put this in the wrong section. Please move it to the correct section. Thanks.
 
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