Goodbye 32 red

[Tirilej]

LOOOL .... Ok, let's take the most common one - the loyalty tier downgrade:

- a simple message like: "We have reviewed your account and in order to keep you on the top tier you need to wager XXXX / month/quarter/year and you only did XXXX. Wager another XXXX by xx.xx.xxxx and we will be happy to upgrade you back to the top tier"

Simple words which would have made a player understand the circumstances...but nothing of that sort or just closing the live chat like it happened to mina888, which is downright rude IMO

Ok, I get that you want an answer to that. I don't, and I don't think that is anything their reps needs to write in the forum, or they will have to answer every simple little question.

I have no clue why live chat would close any window for anyone, and I've never heard about them doing it before. Something must have happened because they would get slapped hard if they was that rude.

So I guess you have asked them that question and they have not been able to answer. Maybe they don't really know or have figured it out yet, but had to do the cut. I don't know.

To constantly repeat and moan about it here will not give a single answer.

I did the opposite. I sent Jonathan a nice pm and told him I didn't want anything from him
The others I've asked questions, got answers and no need to moan more. It won't help...and I still play there.

 

[davdav5678]

lol we like old women moaning away ha .I will behave now promise lol

Its not getting us any where:notworthy:notworthy I agree zip on mouth now .................

I think I opened a can of worms starting this thread sozs

 

[davdav5678]

Ok, I get that you want an answer to that. I don't, and I don't think that is anything their reps needs to write in the forum, or they will have to answer every simple little question.

I have no clue why live chat would close any window for anyone, and I've never heard about them doing it before. Something must have happened because they would get slapped hard if they was that rude.

So I guess you have asked them that question and they have not been able to answer. Maybe they don't really know or have figured it out yet, but had to do the cut. I don't know.

To constantly repeat and moan about it here will not give a single answer.

I did the opposite. I sent Jonathan a nice pm and told him I didn't want anything from him
The others I've asked questions, got answers and no need to moan more. It won't help...and I still play there.

We need a good women to keep us in line tirlej lol :notworthy

 

[Tirilej]

We need a good women to keep us in line tirlej lol :notworthy

I'm not that good or nice all the time either. I just complain about those who complain
I do understand you. I am.

 

[mina888]

Just to clarify, I have never had any chat windows closed on me. I think someone else mentioned this in here but it wasn't me.

 

[WAYLANDER]

Boring

Whilst I agree with the general sentiment, this thread has got boring...same people saying the same old things over and over again....yawn

 

[Harry_BKK]

Just to clarify, I have never had any chat windows closed on me. I think someone else mentioned this in here but it wasn't me.

apologies mina, it wasn't you. you did not get an answer to your emails. it was wobble33 who had the chat closed on him:

Hi.

Its worse for me, after 10 years gaming here and in club rouge. I received a timely kick out of club rouge, no explanation off live chat, just cheekily closed live chat on me. lower level now. I still have my account open and play now and again, but now I am thinking of closing it altogether. the x30 wr on slots just kills me.

 

[Harry_BKK]

Ok, I get that you want an answer to that. I don't, and I don't think that is anything their reps needs to write in the forum, or they will have to answer every simple little question.

I have no clue why live chat would close any window for anyone, and I've never heard about them doing it before. Something must have happened because they would get slapped hard if they was that rude.

So I guess you have asked them that question and they have not been able to answer. Maybe they don't really know or have figured it out yet, but had to do the cut. I don't know.

To constantly repeat and moan about it here will not give a single answer.

I did the opposite. I sent Jonathan a nice pm and told him I didn't want anything from him
The others I've asked questions, got answers and no need to moan more. It won't help...and I still play there.

Do you deposit >150K / year?
Do you suddenly get downgraded on 3 casinos at the same time?
Do you suddenly get bonus chips requests declined even after depositing thousands?
Do you get a rubies top-up from 831 declined after losing nearly 2K in on session?
Did you write emails to the top people and never received an answer which made sense or explained things?

If you can answer yes to the above then i accept your post. I for myself reserve the right to write or moan again and again here in the forum as much as i want. That is the reason for this forum. If you don't like it then don't read my posts, simple.

 

[mclee321]

Thing is Harry, we gave it our best shot. Many 32Red veterans voiced their displeasure about the changes, myself included. It's not going to change anything. Apart from canned responses from the Casino, you'll get nothing else. There will be no debate, compromise, reconciliation. This is annoying as the management can just wait until the fuss dies down, then the new becomes the normal.

32Red have made their decision, you have to make yours. Live with it, or move along to another business who you feel appreciates your cash more.

I still appreciate 32Red for the many things it does brilliantly. But I despise the erosion of player focused benefits, especially enforcing pending periods. I've said it ad-nauseam, but I expected better from 32Red. They set the bar so high that they have been hoisted by their own petard by removing things customers consider important.

I'm not sure I really helped there, i kinda complained myself while urging you not too lol

 

[Harry_BKK]

Thing is Harry, we gave it our best shot. Many 32Red veterans voiced their displeasure about the changes, myself included. It's not going to change anything. Apart from canned responses from the Casino, you'll get nothing else. There will be no debate, compromise, reconciliation. This is annoying as the management can just wait until the fuss dies down, then the new becomes the normal.

32Red have made their decision, you have to make yours. Live with it, or move along to another business who you feel appreciates your cash more.

I still appreciate 32Red for the many things it does brilliantly. But I despise the erosion of player focused benefits, especially enforcing pending periods. I've said it ad-nauseam, but I expected better from 32Red. They set the bar so high that they have been hoisted by their own petard by removing things customers consider important.

I'm not sure I really helped there, i kinda complained myself while urging you not too lol

LOOL..we just can't stop...... i know that they are ducking under the table hoping the storm will be over soon, so why should i let that storm pass so quickly

BTW, how this for a promo at Royal Vegas:



And i have 3 days to claim the full amount, just have to deposit whatever i choose and every time the system adds the bonus chips instantly.

Good Luck to everyone
Harry

 

[Tirilej]

I for myself reserve the right to write or moan again and again here in the forum as much as i want. That is the reason for this forum. If you don't like it then don't read my posts, simple.

Well, I guess after reading that I realize we see this forum in a different way.

I had no idea that this was the reason for this forum, and I don't think it is.
I'll leave the thread for you now.

 

[The Dude]

... I for myself reserve the right to write or moan again and again here in the forum as much as i want. That is the reason for this forum. If you don't like it then don't read my posts, simple.

Since when did you become a forum administrator?

The forum is not yours to do as you please. If you have a complaint, then explain what it is and we'll try to resolve it. If it is unresolvable, then tough titty, deal with it. Sure "bitching and moaning" is acceptable, but when it becomes tiresome or is laden with agenda, you then become a forum annoyance and will be asked to knock it off.

So knock it off. We understand you don't like 32Red. Go play elsewhere then, ok?

 

[Harry_BKK]

Since when did you become a forum administrator?

The forum is not yours to do as you please. If you have a complaint, then explain what it is and we'll try to resolve it. If it is unresolvable, then tough titty, deal with it. Sure "bitching and moaning" is acceptable, but when it becomes tiresome or is laden with agenda, you then become a forum annoyance and will be asked to knock it off.

So knock it off. We understand you don't like 32Red. Go play elsewhere then, ok?

Noted Meister

One more change at 32RED i learned about today:

Whereas in the past you could claim the Dish of the Day bonus over multiple accounts it has been changed now to the first deposit only ...... so if you want to claim the full amount you will have to deposit the max amount in one shot.... Live Support will not credit the promo chips on a second deposit should you lose the first deposit + bonus and make a second one..... this was never a problem in the past.

Doesn't say it in the casino lobby, only nicely hidden in the small print....how convenient!!!

Well, another thing chipped off!!!

Good Luck to everyone
Harry

P.S. FYI, i never said i don't like 32RED, quite the contrary, i stated multiple times that they were and still are my favorite online MG casino.

EDIT: Support will credit you one more time the promo chips on a second deposit if you have not been informed beforehand of this latest change. But do not start playing your deposit until the bonus chips have been credited. Otherwise, they will not be able to credit them.... another small change, which i just learned about.

 

[fun4all]

I think your going a bit far now Harry - It's definitely the norm that any x% bonus for a deposit is just that - for "a" deposit - not spread out over multiple ones. I do realise that other place you posted you can spread it out but that's an exception to the norm.

Anyway cmon guys, I realise 32red made some (slight, imo) negative changes but at the end of the day you can get a bonus every day almost and be safe in the knowledge if you cash out a sweet amount you will be paid - that's what matters THE MOST

 

[Harry_BKK]

I think your going a bit far now Harry - It's definitely the norm that any x% bonus for a deposit is just that - for "a" deposit - not spread out over multiple ones. I do realise that other place you posted you can spread it out but that's an exception to the norm.

Anyway cmon guys, I realise 32red made some (slight, imo) negative changes but at the end of the day you can get a bonus every day almost and be safe in the knowledge if you cash out a sweet amount you will be paid - that's what matters THE MOST

I claimed in the past 100's of times the Dish of the Day bonus or any other promo bonus at GL, NED or DASH in multiple deposits...was never a problem for Live Support to credit the promo chips up to the max. available on a second, third or fourth deposit. Today was the first time that it was declined at first. The support agent then checked my chat history and confirmed that i was not yet informed about this change and told me that she would credit one more time the promo chips on a second deposit. No more though thereafter.

So to me, that is a clear rule change of which i informed the members of this forum with this post.

 

[spintee]

I claimed in the past 100's of times the Dish of the Day bonus or any other promo bonus at GL, NED or DASH in multiple deposits...was never a problem for Live Support to credit the promo chips up to the max. available on a second, third or fourth deposit. Today was the first time that it was declined at first. The support agent then checked my chat history and confirmed that i was not yet informed about this change and told me that she would credit one more time the promo chips on a second deposit. No more though thereafter.

So to me, that is a clear rule change of which i informed the members of this forum with this post.

Ive nether known a casino to top up the rest of the bonus, BUT I did see the other day on here that vip players could do this, But again this has been stooped by what I read the other day, Either in this thread or another one

 

[vinylweatherman]

I claimed in the past 100's of times the Dish of the Day bonus or any other promo bonus at GL, NED or DASH in multiple deposits...was never a problem for Live Support to credit the promo chips up to the max. available on a second, third or fourth deposit. Today was the first time that it was declined at first. The support agent then checked my chat history and confirmed that i was not yet informed about this change and told me that she would credit one more time the promo chips on a second deposit. No more though thereafter.

So to me, that is a clear rule change of which i informed the members of this forum with this post.

I think this is another of those unofficial things they did, but have now stopped doing. I always assumed you had to deposit in one go for one bonus, and so have always done this. The common factor seems to be that both the flushing and the credit of top up were an extra burden on CS, yet were being used routinely. I suspect therefore that these are all symptoms of an underlying policy shift, one designed to ease the burden on CS for what are really routine functions intended to be managed automatically. This will free up CS staff for non routine matters, but might also provide an opportunity to cut the numbers on shift at any one time, thus saving operating costs.

There may well have been other changes that only a few who use a certain perk will notice. The negative side to this is that what they are cutting back on is "customer service", those little things that make a customer feel like more than just a number. It seems that there has been a dramatic shift in focus from the top, from treating their customers like "family" to treating them like "numbered revenue units" with an emphasis of running these "revenue units" at the least possible cost. This is what happens when any company grows beyond a certain size, they become too big with too many customers to maintain that "family feel" to the business. It's the difference between your local corner shop where you are known personally by the half dozen staff who work there, and the big Tesco down the road where you are nothing more than one of tens of thousands of regular customers, served by staff that probably only work there for a few months before moving on.

 

[Mark_32Red (retired acct)]

I think this is another of those unofficial things they did, but have now stopped doing. I always assumed you had to deposit in one go for one bonus, and so have always done this. The common factor seems to be that both the flushing and the credit of top up were an extra burden on CS, yet were being used routinely. I suspect therefore that these are all symptoms of an underlying policy shift, one designed to ease the burden on CS for what are really routine functions intended to be managed automatically. This will free up CS staff for non routine matters, but might also provide an opportunity to cut the numbers on shift at any one time, thus saving operating costs.

There may well have been other changes that only a few who use a certain perk will notice. The negative side to this is that what they are cutting back on is "customer service", those little things that make a customer feel like more than just a number. It seems that there has been a dramatic shift in focus from the top, from treating their customers like "family" to treating them like "numbered revenue units" with an emphasis of running these "revenue units" at the least possible cost. This is what happens when any company grows beyond a certain size, they become too big with too many customers to maintain that "family feel" to the business. It's the difference between your local corner shop where you are known personally by the half dozen staff who work there, and the big Tesco down the road where you are nothing more than one of tens of thousands of regular customers, served by staff that probably only work there for a few months before moving on.

Hi VWM,

I started reading your post and was relieved that someone finally started to understand one of the reasons for the changes. Yes, you are right, by changing some manual processes such as flushing and the manual multiple crediting of what is a single bonus - it does free up CS time, but you couldn't be more wrong with your second paragraph.

We are not trying to cut costs, we are not cutting back on customer service, quite the contrary. By stopping these unofficial 'perks' which a very small percentage of our base take up a lot of our time in administering it allows us to answer 'genuine' customer service queries faster, be proactive in recognising a customer who may be experiencing problems and solve 'on the fly'. We pride ourselves on customer service and continue to be one of the few casinos who have 100% of their support staff in house, trained by us and with more authority than most other managers in other businesses. In fact, we are currently in the process of moving offices as our support team has almost doubled over the last couple of years.

I appreciate that these changes are not to everyone's taste and if I am honest I am totally shocked by the percentage of CM members who this has affected. As previously said, there was a very very small percentage of our player base who flushed or claimed bonuses in parts - but for some reason unknown to me, the majority of this small percentage are CM members. I wonder if the forum has served to be an education for players to avail of such 'perks' - I don't know.

Regards
Mark

 

[fun4all]

We pride ourselves on customer service and continue to be one of the few casinos who have 100% of their support staff in house, trained by us and with more authority than most other managers in other businesses. In fact, we are currently in the process of moving offices as our support team has almost doubled over the last couple of years.

You can really tell the above is true when you speak to 32red live chat - it is FANTASTIC and on a level like no other casino can manage.

Excellent post Mark thank you and this is why Casinomeister is such a great forum - to get interaction like this from the casinos is unbeatable.

I vote for this thread being closed now. Anyone who has good taste in online gambling sites knows how great 32red is.

 

[Harry_BKK]

Hi VWM,

I started reading your post and was relieved that someone finally started to understand one of the reasons for the changes. Yes, you are right, by changing some manual processes such as flushing and the manual multiple crediting of what is a single bonus - it does free up CS time,

Sorry Mark but i am not buying your explanations. That extra work on your CS was self-inflicted by changes 32RED made earlier.

- Flushing - up to about 1 year ago all withdrawals would be auto-flushed twice a day for payment processing, hence a player never waited more than 12 hours for it to be paid. You removed then the auto-flush and allowed manual flushing for Club Rouge and some other chosen members, or maybe whoever knew about it and asked, got it done. Microgaming still has this option in their software, so it is up to the casino operator to enter 0 - x hours before auto-flush to payments team. So this extra work for your CS team wasn't and still isn't needed.
- Manually crediting of promo bonuses - Microgaming again has here an option to have promo chips automatically credited up to a certain value of deposits, no matter if you make 1 or multiple deposits. No need to have CS involved. And if you want to stop the multiple crediting just put a short sentence in the casino lobby - "Dish of the Day - xxx% up to xxx for first deposit only". That would be then clear and transparent. I deposit every day at 32RED and surely will not read the T&C's every day to see if there are any hidden changes. But credit to your Support Agent, she made the effort to go through my chat history and when she discovered that i was not informed about this change, she credited me one more time the promo chips on my second deposit. Now i know it is not available anymore and will certainly not ask for it in the future.
- The increase in your support team is mainly due to 32RED venturing heavily into new markets outside the UK whereas in the past you were very much focused on your home turf, where you still have the largest customer base. So the increased team is credit to your success in these new markets and you deserve it as you are still the best download MG casino and one i would recommend without hesitation to any of my friends. But surely had nothing to do with:

there was a very very small percentage of our player base who flushed or claimed bonuses in parts

Even if 500 people in one shift would ask for multiple crediting/flushing, that is appr. 500 minutes extra work/shift, which is roughly 1 extra agent/shift

Do i still like 32RED? - Yes; Do i still play there every day? - Yes; but i am probably the one who has most trouble adjusting to this new rules and regulations. I will, i promise, but probably will rant a few more times about it until then... sorry

Kind regards
Harry

 

[fun4all]

- The increase in your support team is mainly due to 32RED venturing heavily into new markets outside the UK whereas in the past you were very much focused on your home turf,

How do you know this? You are thinking things up in your head and then stating them as a fact. Unless you are privy to 32reds board meetings you can not state this as a fact.

 

[Harry_BKK]

How do you know this? You are thinking things up in your head and then stating them as a fact. Unless you are privy to 32reds board meetings you can not state this as a fact.

I have been with 32RED for some time now and read some of their quarterly and yearly business reports, which are available online. So i think i wasn't saying something wrong or unfounded.

 

[rshkrn]

well whether someone IS reading these posts or not, their business will get affected (probably already has) and hopefully at least a few of the changes can be reversed in favor of the players..... Even amaya has decided to reverse the rake increases on pokerstars after massive outrage and probably decrease in player traffic...

 

[vinylweatherman]

Hi VWM,

I started reading your post and was relieved that someone finally started to understand one of the reasons for the changes. Yes, you are right, by changing some manual processes such as flushing and the manual multiple crediting of what is a single bonus - it does free up CS time, but you couldn't be more wrong with your second paragraph.

We are not trying to cut costs, we are not cutting back on customer service, quite the contrary. By stopping these unofficial 'perks' which a very small percentage of our base take up a lot of our time in administering it allows us to answer 'genuine' customer service queries faster, be proactive in recognising a customer who may be experiencing problems and solve 'on the fly'. We pride ourselves on customer service and continue to be one of the few casinos who have 100% of their support staff in house, trained by us and with more authority than most other managers in other businesses. In fact, we are currently in the process of moving offices as our support team has almost doubled over the last couple of years.

I appreciate that these changes are not to everyone's taste and if I am honest I am totally shocked by the percentage of CM members who this has affected. As previously said, there was a very very small percentage of our player base who flushed or claimed bonuses in parts - but for some reason unknown to me, the majority of this small percentage are CM members. I wonder if the forum has served to be an education for players to avail of such 'perks' - I don't know.

Regards
Mark

Why hasn't the move been to put more of this routine stuff into the hands of players, which would also free up support staff?

Players don't have to contact CS to reverse a withdrawal, they can do this in the cashier, yet they have always had to contact CS in order to request a flush of a withdrawal. This too could surely be dealt with by having a "flush this withdrawal" button in the cashier, which would immediately send it along to be processed in the next batch. Unlike an automatic setting, this would allow players who think they might reverse a bit later to leave their withdrawal alone until they decide that they will definitely not reverse.

There are many automatic systems available with the Microgaming software product that operators just don't use, yet using them would solve some of the issues they are having with CS staff time being taken up with "trivia" at the expense of being able to serve customers with "real issues" better. Why is this?

CM Members tend to be seasoned players who know their way around the industry. They know what can be done with the various software products and platforms through experience, so if there is a niche perk, CM members are much more likely to know about it. Other players will not miss the removal of something they never knew about, and most casinos that offer manual flushing don't exactly announce it from the rooftops. Other features can be discovered by accident, such as whether a promotion is configured to work for multiple deposits up to a maximum amount, even if this is not made clear up front. The fact that this is a known option configured by many of the MGS casinos that kicked UK players out may be what is driving players at 32Red to ask CS about it, where they quickly discovered that CS would manually credit the rest for them. It's probably the most risk averse players that use this unofficial feature, so that they don't commit the whole sum in one go, even though at 32Red this "whole sum" even for Club Rouge players seldom exceeds £200.

These things that have been ended are all part of "customer service", so those using them will say "customer service has deteriorated", whereas those who find that their queries get dealt with faster because CS are less bogged down with the unofficial perks will say "customer service has improved".

In most of business, companies do not see such changes as an opportunity to improve service, but as an opportunity to downsize their CS teams to save money. This tends to mean that despite lightening the load on CS, the service provided doesn't get any better, and sometimes gets worse. The outward impression being given by this continual drip feeding of negative changes at 32Red gives the impression that this is an ongoing process designed to cut operating costs, and that there may be more cuts to come before a new level of stability is reached. Many businesses embarking on such measures will be looking at them in terms of "what the market will tolerate", rather than "how can we best serve our customers". This is usually measured by revenue, rather than feedback, so it's no good having customers SAY they will close accounts and go elsewhere, it has to be seen to be happening from the revenue figures before it's taken seriously as a sign that the tolerance of the market is being exceeded.

 

[Harry_BKK]

There are many automatic systems available with the Microgaming software product that operators just don't use, yet using them would solve some of the issues they are having with CS staff time being taken up with "trivia" at the expense of being able to serve customers with "real issues" better. Why is this?

absolutely right VWM.

You would be amazed how many more automatic features MicroGaming software offers and are never used as they are impacting the bottom line of the casino operators. To my latest knowledge MGS has on offer an automatic payment option for "known" players where the software is doing the standard security checks and sends the payment out immediately and automatically if the player has chosen e-wallets for the withdrawal. Haven't seen one download MGS casino using the feature as they are carrying the fees for the transfers, so every reversed withdrawal is not just saving money but also expenses for fees to the e-wallets.

In most of business, companies do not see such changes as an opportunity to improve service, but as an opportunity to downsize their CS teams to save money. This tends to mean that despite lightening the load on CS, the service provided doesn't get any better, and sometimes gets worse. The outward impression being given by this continual drip feeding of negative changes at 32Red gives the impression that this is an ongoing process designed to cut operating costs, and that there may be more cuts to come before a new level of stability is reached. Many businesses embarking on such measures will be looking at them in terms of "what the market will tolerate", rather than "how can we best serve our customers". This is usually measured by revenue, rather than feedback, so it's no good having customers SAY they will close accounts and go elsewhere, it has to be seen to be happening from the revenue figures before it's taken seriously as a sign that the tolerance of the market is being exceeded.

Widely used by many businesses, e.g. supermarkets, insurers, banks etc. Reduce until you feel resistance and then take it a little back to please the customer

However, this happens or happened already at other casino groups, like CR, Palace Group or FL, as well.

 

[Tirilej]

Well I can clearly see why the reps won't post, because whatever they are saying you will never stop questioning them anyway.

It was a nice try though Mark and I appreciated it

 

[davdav5678]

Thanks Mark for your input .We all know you do your best on here for all of us .To be honest I 'm getting fed up with people moaning about 32 red day in and day out .I agree this thread needs to be put to bed now as its the same old going over and over again yawn and boring .:notworthy

 

[spintee]

Thanks Mark for your input .We all know you do your best on here for all of us .To be honest I 'm getting fed up with people moaning about 32 red day in and day out .I agree this thread needs to be put to bed now as its the same old going over and over again yawn and boring .:notworthy

Lol you started the moan with the shit tournaments and rubbish payouts & closing of accounts

As people have pointed out threads can get abit tiresome, That is why you always have to choose he right words when in theses places especially if starting the threads,

By the way the highlighted parts I DO NOT agree with but every person for them selfs

 

[davdav5678]

Lol you started the moan with the shit tournaments and rubbish payouts & closing of accounts

As people have pointed out threads can get abit tiresome, That is why you always have to choose he right words when in theses places especially if starting the threads,

By the way the highlighted parts I DO NOT agree with but every person for them selfs

I was more then cross with MG Software , Yes guilty of my sins on 32 red in which I did say sorry about in this thread .This thread started well before Christmas and is old news to me now to be honest .And I have moved on from bad feeling and still have one of my account open yes .I have all my tournaments issues sorted out and have the most up respect for 32 red to be honest and I'm not the one going over and over the same thing every day . I would deleted and ask for Casinomister to close this thread now .I have been looking at my setting myself to see if I could .Of course we can all express are view on thread as we wish .But I think this thread s not going anywhere and seems a waste of time . Thanks for your input and I will not be taking any more part of this thread anymore .

 

[dunover]

Just a quick question for Mark, where did the self-set deposit limit go that you used to have on your banking page?

 

[aceking123]

Just a quick question for Mark, where did the self-set deposit limit go that you used to have on your banking page?

it went along with the flushing we all know where that went

 

[dunover]

Well I can clearly see why the reps won't post, because whatever they are saying you will never stop questioning them anyway.

It was a nice try though Mark and I appreciated it

Well that's an odd viewpoint Tirilej, because had somebody from 32red been up-front and explained all this pages back, then most of these questions and pages of conjecture from CM players would simply not exist.

P.S. for mrjones, the DL setting vanished well before the removal of flushing and I think even before the 24-hour pending began. As someone said above, the MG platform can be adapted to add or retain all these player conveniences in an automated fashion with no burden on CS......

 

[Tirilej]

Just a quick question for Mark, where did the self-set deposit limit go that you used to have on your banking page?

I'm not Mark...as you maybe know, but they are still there in the banking page, up in the right corner.
It says Deposit limits and a small box is opened where you can set an amount

 

[aceking123]

Well that's an odd viewpoint Tirilej, because had somebody from 32red been up-front and explained all this pages back, then most of these questions and pages of conjecture from CM players would simply not exist.

P.S. for mrjones, the DL setting vanished well before the removal of flushing and I think even before the 24-hour pending began. As someone said above, the MG platform can be adapted to add or retain all these player conveniences in an automated fashion with no burden on CS......

yer im aware of this problem is micro gaming is riddled with bugs & crap , even with 32red there still is loads wrong with the set up including dish of the day , lobby & sometimes getting out of games , its about time they came up with a nice new fresh content instead of just updating crap & bloating files

 

[Tirilej]

Well that's an odd viewpoint Tirilej, because had somebody from 32red been up-front and explained all this pages back, then most of these questions and pages of conjecture from CM players would simply not exist.

Not odd at all. They have explained it to everyone that have asked them. We just refuse to listen, we don't understand or we don't accept that things are changing anyway. It's the same things brought up over and over again. Not just the flushing part but all changes...which we already have been given answers for.
The last moanings have just been about Club Rouge members who are losing something noone else ever have had.

 

[vinylweatherman]

absolutely right VWM.

You would be amazed how many more automatic features MicroGaming software offers and are never used as they are impacting the bottom line of the casino operators. To my latest knowledge MGS has on offer an automatic payment option for "known" players where the software is doing the standard security checks and sends the payment out immediately and automatically if the player has chosen e-wallets for the withdrawal. Haven't seen one download MGS casino using the feature as they are carrying the fees for the transfers, so every reversed withdrawal is not just saving money but also expenses for fees to the e-wallets.



Widely used by many businesses, e.g. supermarkets, insurers, banks etc. Reduce until you feel resistance and then take it a little back to please the customer

However, this happens or happened already at other casino groups, like CR, Palace Group or FL, as well.

Why would Microgaming develop features in the first place if no operators were going to use them? This would seem to be a waste of time and money for them. For players, unused bells and whistles are the breeding ground for software bugs, which end up COSTING the operators and developers money. I have recently found obsolete configuration files and folders for the long gone fruit machines, and they seem to have recently been reconfigured, yet they are no longer needed. I have also spotted a potential bug with Castle Builder with regard to the balances displayed and available to play, seeing my balance suddenly jump for no obvious reason from the spin just played, and also not seeing any large win from the spin before. It's hard to figure out what is going on, and it could even be an error favouring the player (which will make sure it gets fixed quickly).

This is the first "hosted" game in the download client, not actually developed by Microgaming, so it's something of an experiment with the client handling something like this.

 

[dunover]

I'm not Mark...as you maybe know, but they are still there in the banking page, up in the right corner.
It says Deposit limits and a small box is opened where you can set an amount

Actually, no and yes. I spotted this a while back and pressed the RG link and got this:



(This is why I moaned about it being removed, as you got the bog-standard MG no-help box.)

Again today got the same, but kept pressing 'responsible gaming' and eventually got this (so you are right it's still there!):



But there appears to be something wrong with it; the description says 'set a daily or weekly or monthly limit' but as you can see it only lets you choose daily. I already have a monthly DL set via CS, so messing around with this it seems likely I have changed this to daily rather than monthly as I thought the next screen would give another option for different periods, but no. So I have now set a daily limit whereby I wanted a monthly one..

 

[plasticnote]

My initial thoughts are that I would be fine with no flushing, no weekends cashout... but after few weeks of test, it is actually a problem for me.

More than half of my big wins reversed and turned into losing sessions.

To avoid this, sadly, I can no longer play casinos without flush or instant cashout process...

I did pretty well at betsson this month, even with a 700x win on WMS, few K USD end up in my wallet less than 5 minutes... it gives me a similar feeling playing at land casino, I put in money, if I win, I push a button, the ticket is print out, I can redeposit, anywhere I like .

 

[Harry_BKK]

Last Rant

This will be my last "rant" in this thread.

I always thought that if we players unite we could have a voice strong enough to be heard in the boardrooms. Yet, i am missing that spirit here. Apart from a few, we just accepted the changes/cuts that happened in the past year which have all disadvantaged players:

• no more weekend payouts
• no more automatic flushing
• no more manual flushing
• 24hr pending period
• downgrades from loyalty tiers
• reduction of goodwill bonus chips given to players

So they went from a casino which paid twice daily 24/7/365 to, in the worst case (if a bank holiday is in between), 4-5 days to have a withdrawal paid and that in a matter of less than 12 months. Yet we still congratulate them how good and brilliant they are. In my view, sadly, they went down from a top to an average casino which pays reliably and has good CS.

Trying to explain part of the changes with the stress put on the CS team by players requesting multiple bonus crediting/manual flushing where the MG software clearly has automatic features for those kind of things just made matters worse for me.

Good Luck to everyone
Harry

 

[brianmon]

P.S. Yes, i still like them and probably will still play most of my time there

Why would they need to change anything back then?

 

[Harry_BKK]

Why would they need to change anything back then?

LOOL ... agree, when i re-read that part. it is mostly due to the lack of better alternatives when you prefer MG download casinos. Edited that part out

 

[mina888]

Well I gave in and reopened my account to see if maybe things have improved? Worst decision.
I deposited $150 took my daily match, lost. Asked for a discretionary bonus, was denied. Next day deposited $120 played with minimum bets, lost it within minutes. As I haven't yet claimed my daily match I sent off an email asking for my bonus. Later received an email from the pitboss confirming that there are no additional chips they can offer me. Shocked as the pitboss failed to even check if I had any outstanding bonuses, let alone discretionary bonus. i sent a letter to the management 24 hours ago and still waiting to hear back.

[SUP][/SUP]

 

[spintee]

Well I gave in and reopened my account to see if maybe things have improved? Worst decision.
I deposited $150 took my daily match, lost. Asked for a discretionary bonus, was denied. Next day deposited $120 played with minimum bets, lost it within minutes. As I haven't yet claimed my daily match I sent off an email asking for my bonus. Later received an email from the pitboss confirming that there are no additional chips they can offer me. Shocked as the pitboss failed to even check if I had any outstanding bonuses, let alone discretionary bonus. i sent a letter to the management 24 hours ago and still waiting to hear back.

[SUP][/SUP]

Not good, Also I think thats what there cutting out on, If you did not take the bonus at time of deposit than you can waive good bye to it, Only another deposit will trigger the bonus, No more perks Im afraid by the looks of the thread.

 

[Harry_BKK]

Well I gave in and reopened my account to see if maybe things have improved? Worst decision.
I deposited $150 took my daily match, lost. Asked for a discretionary bonus, was denied. Next day deposited $120 played with minimum bets, lost it within minutes. As I haven't yet claimed my daily match I sent off an email asking for my bonus. Later received an email from the pitboss confirming that there are no additional chips they can offer me. Shocked as the pitboss failed to even check if I had any outstanding bonuses, let alone discretionary bonus. i sent a letter to the management 24 hours ago and still waiting to hear back.

[SUP][/SUP]

well i said i wouldn't post in this thread any further...but oh, i said no further rants so this just for informational purposes :

You have to claim your bonus before you place your first bet. The soon you did that, no more chance to get a bonus credited, be it the Daily Dish or a goodwill match bonus. That is what i was told when i asked about it on LiveChat.

 

[mina888]

I just called support and Laura said that they have stopped doing this even for VIP players since December. she said all players have been informed back in December? I realized there was a change during Christmas as they had 2 daily dishes, but wasn't aware that the change was for good. Disappointing to say the least.

well i said i wouldn't post in this thread any further...but oh, i said no further rants so this just for informational purposes :

You have to claim your bonus before you place your first bet. The soon you did that, no more chance to get a bonus credited, be it the Daily Dish or a goodwill match bonus. That is what i was told when i asked about it on LiveChat.

 

[spintee]

To be fair, I heard nothing of 32red, Only info was from here so I was not told anythink about pending withdraws ect

 

[paul7388]

Well I gave in and reopened my account to see if maybe things have improved? Worst decision.
I deposited $150 took my daily match, lost. Asked for a discretionary bonus, was denied. Next day deposited $120 played with minimum bets, lost it within minutes. As I haven't yet claimed my daily match I sent off an email asking for my bonus. Later received an email from the pitboss confirming that there are no additional chips they can offer me. Shocked as the pitboss failed to even check if I had any outstanding bonuses, let alone discretionary bonus. i sent a letter to the management 24 hours ago and still waiting to hear back.

[SUP][/SUP]

Sorry but I just don't get what everyone wants from 32red.

I don't agree with the no weekend cashouts and the pending period but that's just the way it is.

But some of the other stuff getting posted nows just becoming a joke.

You just reopened your account and had a match bonus. So you lost but expected them to just give you another free chip after your first deposit since reopening account. Then you deposit next day without taking match bonus then after losing see if you can get your match added or a free chip. when told no you send email of complaint to management.

I honestly cant believe the amount of people that are making a deposit or two then slating casinos because they wont give you more free chips. Its almost constant on here now. Why on earth should casinos have to keep giving free chips.

Could just imagine betting £20 on a horse in bookies then after 5 bets losing complaining ive lost so I should be entitled to a free bet now. Like theres any chance in hell they would give me one.

 

[Harry_BKK]

To be fair, I heard nothing of 32red, Only info was from here so I was not told anythink about pending withdraws ect

I was told on LiveChat a few days ago that no email was sent out but players would be informed when contacting CS. So if you didn't ask you wouldn't know

 

[mina888]

The answer is very simple and I don't understand how you don't get it? Let me explain it to you how I would explain to a 10 year old.
I like to play video games. Xbox tells me if I play there daily, I can get free stuff. I play Xbox for 7 years and all of a sudden they stop giving me free games.
32Red has been my #1 choice for 7 years. I deposited daily because I had a few perks. They are taking away the perks and I'm not happy. Simple.

Sorry but I just don't get what everyone wants from 32red.

I don't agree with the no weekend cashouts and the pending period but that's just the way it is.

But some of the other stuff getting posted nows just becoming a joke.

You just reopened your account and had a match bonus. So you lost but expected them to just give you another free chip after your first deposit since reopening account. Then you deposit next day without taking match bonus then after losing see if you can get your match added or a free chip. when told no you send email of complaint to management.

I honestly cant believe the amount of people that are making a deposit or two then slating casinos because they wont give you more free chips. Its almost constant on here now. Why on earth should casinos have to keep giving free chips.

Could just imagine betting £20 on a horse in bookies then after 5 bets losing complaining ive lost so I should be entitled to a free bet now. Like theres any chance in hell they would give me one.

 

[Tirilej]

Sorry but I just don't get what everyone wants from 32red.

I don't agree with the no weekend cashouts and the pending period but that's just the way it is.

But some of the other stuff getting posted nows just becoming a joke.

You just reopened your account and had a match bonus. So you lost but expected them to just give you another free chip after your first deposit since reopening account. Then you deposit next day without taking match bonus then after losing see if you can get your match added or a free chip. when told no you send email of complaint to management.

I honestly cant believe the amount of people that are making a deposit or two then slating casinos because they wont give you more free chips. Its almost constant on here now. Why on earth should casinos have to keep giving free chips.

Could just imagine betting £20 on a horse in bookies then after 5 bets losing complaining ive lost so I should be entitled to a free bet now. Like theres any chance in hell they would give me one.

Thanks Paul. I agree totally

Maybe I'm not that kind of high roller that these fine people seems to be, but I do play there every day almost. Any doubt take a look at the Slotsmeister a few years back and I'm in there every months.
I have asked for a bonus from support 1 time. You heard me. One time, and that was a couple of weeks ago just as a test. I got a few free spins and felt embarrassed
I do have been given some extra, but I don't ask for it!

I don't think I've asked support more than maybe twice to get a little more bonus on the next deposit, but that's because i didn't know I could before all talk in here.
You sound incredible. They have been so damn nice to you that you take it for granded.
Spend some time talking to them instread of playing. It's actually nice people.