Goodbye 32 red

[Tirilej]

I think they definitely definitely do listen to players on this forum - they might not always come to a decision that we like but they do listen.

If you mean how do we get weekend processing and max 4hr till processed cash out times again? I don't know. I wish we could get that back also

I'll still be playing there though, and they will still be on my list of casinos to recommend to others.

I force Pat to listen to me all the time. I just wish he could do as I say also. Guys you know

I still play there too of course. They wouldn't listen to people who just closed their accounts and walked away.
We'll figure something out. I won't give up!

 

[Slotaholic]

i just closed my account at 32red.


The funny thing was this.

Monika: we have never been processing payouts over the weekend. That is impossible due to the fact that banks are closed over the weekend.

Was it just me that used to get payed during the weekends last year before they removed it?


/Slotaholic

 

[Tirilej]

i just closed my account at 32red.


The funny thing was this.

Monika: we have never been processing payouts over the weekend. That is impossible due to the fact that banks are closed over the weekend.

Was it just me that used to get payed during the weekends last year before they removed it?


/Slotaholic

She can be new and don't know what they have done earlier.

Besides, most of their customers are paying using cards so it's correct for them.
It was just us who are using webwallets that was denied weekend payouts.

 

[shanetospin]

She can be new and don't know what they have done earlier.

Besides, most of their customers are paying using cards so it's correct for them.
It was just us who are using webwallets that was denied weekend payouts.

Monika isn't new She's been there quite a while if I remember correctly

It is late at night though so maybe it slipped her mind

 

[PaaskeDenmark]

i just closed my account at 32red.


The funny thing was this.

Monika: we have never been processing payouts over the weekend. That is impossible due to the fact that banks are closed over the weekend.

Was it just me that used to get payed during the weekends last year before they removed it?


/Slotaholic

Seems they have changed they have changed their live chat support as well. As I see names I never seen before and I used to be a lot on livechat with problems when a bonus was not credited etc.

Today I decided okay let's try get into the positive Christmas spirit I kindly asked for a freebie as had very bad run of spell since I changed my account from old GoWild account now playing in £ instead of old one that was in us dollars.

I have made over £300 this month alone and over £500 last months all deposits lost. This month especially was tough as several deposits were cash deposit and not a lot of playtime either.

So though okay maybe a tiny no deposit would be possible. No I kindly advised I would not be able to do more deposit as earlier month I had spent over my budget this month.

But despite that and them checking with pitboss I was kinly told sorry we can not give you anything. You already had £80 Bonus and you have had plenty of GOOD PLAY.......good play????

Yes you have had around 1200 played for your deposits. But you can use our daily bonus now. So please take use of that.

I just said nevermind I will play where I am valued as a player and don't have to beg support for a freebie. Must say I am not impressed but doesn't matter I will not make deposit and show my gratitude this way for the future. Things has changed here that is for sure I promised not to be negative but my experience today let me down

 

[Tirilej]

I just said nevermind I will play where I am valued as a player and don't have to beg support for a freebie. Must say I am not impressed but doesn't matter I will not make deposit and show my gratitude this way for the future. Things has changed here that is for sure I promised not to be negative but my experience today let me down

So if you don't get a small freebie this time then they are no good anymore?

I've been denied too and I remember being angry over it. What you have to remember is that the people in live support do have their rules to follow too.
It would be a lot easier for them to say yes than no. Always make everyone happy.

 

[Slotaholic]

She can be new and don't know what they have done earlier.

Besides, most of their customers are paying using cards so it's correct for them.
It was just us who are using webwallets that was denied weekend payouts.

Well that might be true, but i said to her that i allways got my money to my webwallet(skrill).
But they were processed anyway during the weekend if custmers were using credit cards, they didnt get played during the weekend.


/Slotaholic

 

[Tirilej]

Well that might be true, but i said to her that i allways got my money to my webwallet(skrill).
But they were processed anyway during the weekend if custmers were using credit cards, they didnt get played during the weekend.


/Slotaholic

Yes we were paid on weekends too. I so miss those days

 

[PaaskeDenmark]

So if you don't get a small freebie this time then they are no good anymore?

I've been denied too and I remember being angry over it. What you have to remember is that the people in live support do have their rules to follow too.
It would be a lot easier for them to say yes than no. Always make everyone happy.
I'll do a test to see if they say no, just for fun

When I have had bad runs for months before and the only time I got when I asked was topup when I had around 940 points so I had 1000 Points

But no it is not the reason for they are no good anymore and will be my last deposit for now. If you read my other posts.

It is mainly for the new thins happening with withdrawals.

I have not posted this about being rejected a freebie to be totally negative towards 32Red I was just very disappointed as I know most other Casinos I play at would had given at least a small freebie.

Just hoped they would had given something but is was just the way livechat handled it. She kept messaging about you had GOOD PLAY TIME and also kept saying you can use our daily bonus offers now etc. Just put me way off.

I don't want to disrespect as I know 32Red do so much good for us members here at Casinomeister with their free giveaways like free spins in new games. And also the Freerolls Mark sorts out. So big respect for Mark and the great work he does for them. He is the top man keeping the ship floating in my opinion. This is my reason for not closing account though I really do not see myself as a major depositor here anymore.

To be honest as well I do have profit from my old account at 32Red which was in dollars so overall yeah I can not complain really anyway can I

Also to not forget Pat has been great in the past with the very kind Christmas surprises every year and he is also a top bloke at 32Red though I doubt there will be any this year......

 

[kavaman]

I agree that making a bit longer withdrawal times sucks, but its not something that you should take seriously , because they pay (even big wins) and usually within about 36 hours. I know everyone wants their money out right away, but this is still an acceptable withdrawal time.

 

[PaaskeDenmark]

I agree that making a bit longer withdrawal times sucks, but its not something that you should take seriously , because they pay (even big wins) and usually within about 36 hours. I know everyone wants their money out right away, but this is still an acceptable withdrawal time.

Yes that is right and for people who can accept to wait this long then there is also the option to ask for account to be temp locked until withdrawal has been moved so they wont be tempted to reverse it.

 

[Tirilej]

When I have had bad runs for months before and the only time I got when I asked was topup when I had around 940 points so I had 1000 Points

But no it is not the reason for they are no good anymore and will be my last deposit for now. If you read my other posts.

It is mainly for the new thins happening with withdrawals.

I have not posted this about being rejected a freebie to be totally negative towards 32Red I was just very disappointed as I know most other Casinos I play at would had given at least a small freebie.

Just hoped they would had given something but is was just the way livechat handled it. She kept messaging about you had GOOD PLAY TIME and also kept saying you can use our daily bonus offers now etc. Just put me way off.

I don't want to disrespect as I know 32Red do so much good for us members here at Casinomeister with their free giveaways like free spins in new games. And also the Freerolls Mark sorts out. So big respect for Mark and the great work he does for them. He is the top man keeping the ship floating in my opinion. This is my reason for not closing account as I really do not see myself as a major depositor here anymore anyway.

To be honest as well I do have profit from my old account at 32Red which was in dollars so overall yeah I can not complain really anyway can I

Thanks! That sounded a lot more like you and those reasons was more clear to me and understandable.

I tried to edit my other post. It sounded silly that I would go ask for something I never do normally, because I was so sure to get a no.
Now I have played a lot, but also won some. I'm up for the last two months I think.
I got a no for a freebie but I got 20 games on GOT. Won 70cents, so imagine how I feel now

 

[PaaskeDenmark]

Thanks! That sounded a lot more like you and those reasons was more clear to me and understandable.

I tried to edit my other post. It sounded silly that I would go ask for something I never do normally, because I was so sure to get a no.
Now I have played a lot, but also won some. I'm up for the last two months I think.
I got a no for a freebie but I got 20 games on GOT. Won 70cents, so imagine how I feel now

HEHE yeah I can see that. 70 cents sound very good on 20 spins from that game though I have lost at least £250 of my deposits on that slot at 32Red hehe. So in the new year I will want to get them back......

 

[mimi26]

It also appears that the 24 hr pending/reversible doesn't count at the weekend. I've just checked on my current withdrawal, which has now been pending for 43 hours, and is still reversible

I honestly find this disgraceful!! so disappointed with 32red, just don't know whether I can be bothered with them anymore, how hard is it for live chat to flush withdrawals?, I would really like to know the thinking behind these decisions do they not realise how this is coming across to their customers

 

[vinylweatherman]

I honestly find this disgraceful!! so disappointed with 32red, just don't know whether I can be bothered with them anymore, how hard is it for live chat to flush withdrawals?, I would really like to know the thinking behind these decisions do they not realise how this is coming across to their customers

It needn't be hard at all. The software could have a "flush my payment" button for the PLAYER to find and use. It's nothing new, Casino Action had this way back in 2005 - Download Microgaming Viper client too! Ladbrokes and Go Wild also had something very similar, a zero pending period that meant that the withdrawal was sent for processing within seconds of it being finalised in the lobby. Of course now we have the facility largely confined to the browser based multi provider operators, where players frequently report getting paid "within a couple of hours".

 

[brianmon]

I honestly find this disgraceful!! so disappointed with 32red, just don't know whether I can be bothered with them anymore, how hard is it for live chat to flush withdrawals?, I would really like to know the thinking behind these decisions do they not realise how this is coming across to their customers

52 hours now, still reversible. I may have just got back from a very (drunken) good birthday night out. But I'm still not tempted in the slightest to reverse my withdrawal

 

[brianmon]

It needn't be hard at all. The software could have a "flush my payment" button for the PLAYER to find and use. It's nothing new, Casino Action had this way back in 2005 - Download Microgaming Viper client too! Ladbrokes and Go Wild also had something very similar, a zero pending period that meant that the withdrawal was sent for processing within seconds of it being finalised in the lobby. Of course now we have the facility largely confined to the browser based multi provider operators, where players frequently report getting paid "within a couple of hours".

Try playing at Mr smiths. I made a withdrawal the other week and, literally 2 seconds after I'd clicked on the withdrawal button, I received an email from Neteller to say that the funds were in my account.

 

[pianoman]

Can't contain myself any longer...

So many 32RED complaints!

Y'know what I reckon 32RED should DO ???







!

 

[vinylweatherman]

52 hours now, still reversible. I may have just got back from a very (drunken) good birthday night out. But I'm still not tempted in the slightest to reverse my withdrawal

That isn't right. If it's 24 hours, and has now managed to clock up 52 hours, then it should have been processed on Friday, not held over the weekend. It seems it's actually "24 hours and a little bit", with a preference for holding payment over till the Monday rather than ensuring it makes it out Friday afternoon before the banks close. Could it be that Friday afternoon is now considered "the weekend", and will no longer be a time to make the effort to get withdrawals that passed their 24 hour pending earlier in the day out to players during the afternoon.

If they had made the effort, but been let down by external factors, although you wouldn't have received the money, it would no longer be with the casino either.

 

[Harry_BKK]

32RED going back to the stone age

That isn't right. If it's 24 hours, and has now managed to clock up 52 hours, then it should have been processed on Friday, not held over the weekend. It seems it's actually "24 hours and a little bit", with a preference for holding payment over till the Monday rather than ensuring it makes it out Friday afternoon before the banks close. Could it be that Friday afternoon is now considered "the weekend", and will no longer be a time to make the effort to get withdrawals that passed their 24 hour pending earlier in the day out to players during the afternoon.

If they had made the effort, but been let down by external factors, although you wouldn't have received the money, it would no longer be with the casino either.

Withdrawals made after 3.15pm on Thursday will stay pending until Monday, 3.14pm, after which they will be processed for payment, that is a solid 96hrs or 4 days to process a withdrawal.... it's like going back to the stone age.

It will be worse for the Christmas period; withdrawals made after 3.15pm on Tuesday, 23rd Dec. will be held reversible until 3.14pm on Monday, 29th Dec.

Reason enough for me to stop playing at 32RED from Thursdays afternoon to Sundays afternoon and deposit instead at Guts or similar who are processing withdrawals 24/7/365.

 

[Casino2014man]

It will be worse for the Christmas period; withdrawals made after 3.15pm on Tuesday, 23rd Dec. will be held reversible until 3.14pm on Monday, 29th Dec.[/B]

That is a disgrace

 

[WAYLANDER]

Worse than I thought

Could someone clarify that the weekend counts/not counts towards the 24 hour pending period?

I have a withdrawal from Friday night that is still reversible but has obviously passed the 24 hour mark. I assumed this would be paid out first thing Monday? or does the 24 hours start Monday in which case it would be paid out Tuesday!

 

[dunover]

Could someone clarify that the weekend counts/not counts towards the 24 hour pending period?

I have a withdrawal from Friday night that is still reversible but has obviously passed the 24 hour mark. I assumed this would be paid out first thing Monday? or does the 24 hours start Monday in which case it would be paid out Tuesday!

No, they should process weekend w/d's Monday business hours still.

 

[The Dude]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

 

[mimi26]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

To be fair I dont think its about getting money fast (well not for me) but when you have a 24 hour pending period that has now turned into 50 odd hours because its a weekend well I do find that bad practice, its either 24 hours or its not. Yeah I was disappointed that I can no longer flush my winnings, but then I got over it because I can control myself. What everyone would like to know (I think),is why these decisions are being taken, they keep making changes but no one explains why!

 

[Tirilej]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

I don't know if I can agree with you here. I don't feel like I'm talking bullshit.

Maybe a few people in here have seen me defending 32Red for years now. I still do and I still think they are great.

I do not defend this last action they made though. In my eyes it was not ok, and I will not feel ashamed for having that opinion!

 

[Slotaholic]

To be fair I dont think its about getting money fast (well not for me) but when you have a 24 hour pending period that has now turned into 50 odd hours because its a weekend well I do find that bad practice, its either 24 hours or its not. Yeah I was disappointed that I can no longer flush my winnings, but then I got over it because I can control myself. What everyone would like to know (I think),is why these decisions are being taken, they keep making changes but no one explains why!

i agree.
I cant understand why they would remove the flushing option,it doesnt make sense to me anyway.
never had any issues with 32red, always been good to me, but i dont think that i owe them my loyalty even if they make changes that i dont like.
Its my hard earnd money that i spend, so i can choose were i want to spend it.
And there are some great casinos out there that give me instant cashouts, and thats one of the things i look for when i gamble.

/Slotaholic

 

[dunover]

I think we need to clarify a few things here:

1. This thread seems to be getting hysterical regarding '96 hours ffs!!' and similar remarks. They have NOT changed the 24-hour pending that they introduced months ago.

2. Further to the above, a withdrawal made after business hours Thursday evening will wait until Monday as usual. That's not changed.

3. Yes, effectively the 24-hours encompasses any weekend of 2-days Sat/Sun and 3 days if a public holiday on the Monday after. We already knew this as weekend cash-outs were stopped a while ago even before the 24-hour pending was introduced.

What they HAVE done is stopped flushing. All this means is that like any other download the w/d will show pending until it reaches the next business hours whereby it's passed the 24-hour stage.

This will affect the webwallet customers during the business week who benefit from instant transactions, as Bryan said earlier in the thread. It will affect the people who w/d late on a SUNDAY as their w/d won't reach 24-hours until after close of business Monday so their transaction may be processed Tuesday. This is what has changed, not the 3 points above!

Bryan: You did state you were pretty bemused by this 32red decision early in the thread and I see their score/rating has dropped accordingly. Whatever their accolades it seems there is a chip-chip-chipping away of player benefits at32red concerning cash-outs and it seems pretty obvious by the general consensus on this forum that players above all else seem to place great importance on speedy payment. 32red know this like any other casino so it does ponder the question 'why??'

I think it's unfair to criticize players i.e. customers for coming on here and bitching about this step backwards by 32red (as long as they have their facts right!) as they spend their money and if they decide this move has pushed them over the edge and are closing their accounts then that's up to them. You can't blame them as they can play nearly all the games on offer elsewhere and be paid fast 24/7 - if that's what they want.

 

[mimi26]

I think we need to clarify a few things here:

1. This thread seems to be getting hysterical regarding '96 hours ffs!!' and similar remarks. They have NOT changed the 24-hour pending that they introduced months ago.

2. Further to the above, a withdrawal made after business hours Thursday evening will wait until Monday as usual. That's not changed.

3. Yes, effectively the 24-hours encompasses any weekend of 2-days Sat/Sun and 3 days if a public holiday on the Monday after. We already knew this as weekend cash-outs were stopped a while ago even before the 24-hour pending was introduced.

What they HAVE done is stopped flushing. All this means is that like any other download the w/d will show pending until it reaches the next business hours whereby it's passed the 24-hour stage.

This will affect the webwallet customers during the business week who benefit from instant transactions, as Bryan said earlier in the thread. It will affect the people who w/d late on a SUNDAY as their w/d won't reach 24-hours until after close of business Monday so their transaction may be processed Tuesday. This is what has changed, not the 3 points above!

Bryan: You did state you were pretty bemused by this 32red decision early in the thread and I see their score/rating has dropped accordingly. Whatever their accolades it seems there is a chip-chip-chipping away of player benefits at32red concerning cash-outs and it seems pretty obvious by the general consensus on this forum that players above all else seem to place great importance on speedy payment. 32red know this like any other casino so it does ponder the question 'why??'

I think it's unfair to criticize players i.e. customers for coming on here and bitching about this step backwards by 32red (as long as they have their facts right!) as they spend their money and if they decide this move has pushed them over the edge and are closing their accounts then that's up to them. You can't blame them as they can play nearly all the games on offer elsewhere and be paid fast 24/7 - if that's what they want.

Ah ok!! I get it now,your first 3 points state that even before this change the withdrawals would still show reversible over the weekend? However players who have a little less self control could request a flush, but now they cant making it more tempting for them too reverse,now I know we are all responsible for our own actions but surly this is just the same as setting deposit limits and staying in control, after all once the money is won its the players to do with as they deem fit, so why should it be held by casinos?

 

[dunover]

Ah ok!! I get it now,your first 3 points state that even before this change the withdrawals would still show reversible over the weekend? However players who have a little less self control could request a flush, but now they cant making it more tempting for them too reverse,now I know we are all responsible for our own actions but surly this is just the same as setting deposit limits and staying in control, after all once the money is won its the players to do with as they deem fit, so why should it be held by casinos?

All correct Mimi, yes.

 

[WAYLANDER]

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

Quite frankly I think that this is a disgrace and you trying to use your authority on this forum to influence opinion.

What people need to understand is that 32red are a business, and having great communication, promotions, managers etc is good business sense! why wouldn't a player who has gambled his money want his winnings straight away? I know I do...the quicker the better! By your own scoring system here (taken from this site) 32red fall in to the lowest category

Reverse Time
The reverse time is the amount of time that your funds are available to be reversed from pending withdrawal to playable. In other words it's how long you have until you cannot play your winnings back. The shorter time the better. This is how it works:
0 hrs - highest
1 - 12 hours - high
13 - 24 hours - medium
25 - 48 hours - low
+48 hours - lowest

The fact that the system does not take the funds off pending until next business hours is not the players fault and those fund are available to reverse for 72 hours + in some cases

I only play at 32red and get treated fantastically and yes I do get bonuses and chips out of the blue from them and they are appreciated...but this is not because they want to be my friend and take me out for a pint...it is because they value my business and know that my first deposit could end up being 10x that by the time I have finished.

As customers to this company are we not allowed to state we are unhappy when decisions are made?

32red are a trusted casino and I agree have much more going for them than most but lets not lose sight of the fact that they need to have our custom and earn our trust if they want us to gamble our money with them...we can go elsewhere if we choose.

The fact that they are making these decisions highlights that they are a business and no Bryan I don't think what they have done in the last decade has any relevance to this at all and can't be used as a "get out of jail free card" as with everywhere else I spend money it is what they are doing now that counts.

 

[paul7388]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

To be fair as you have stated 32RED was the best in the business and has treated their customers great. But I don't think this is just all about people wanting paid instantly.

32RED were the best in the business for many reasons. But now they are still great but cannot be classed as the best there is.

People are just a bit bemused at what has been happening. Lately it seems that many that were Club Rouge members and still deposit regularly are being dropped to lower levels. Weekend withdrawals were stopped now they have decided flushing has also stopped. Fair enough you will always get paid but theres a big difference now. If someone is withdrawing to neteller on a Thursday evening surely its a bit ridiculous now that earliest they will get money is a Monday.

Theres no real reason for that in this day and age especially when every other casino is trying to pay faster. Customers have a right to complain about 32RED and wonder why things are changing. Maybe if someone actually explained why changes are happening and if any more are planned then members could at least understand why. But after all if it wasn't for the customers there would be no 32RED anymore.

 

[nikantw]

I have said on another thread that gambling commissions should enforce the disappearance of any pending period for withdrawals.

That said, IMHO 32Red is right now one of the best.

If you forget that, this is what can happen to you. You may deposit at CR, take a match bonus of 30, complete the play through of 30 x 30 = 900 with a balance of 360, and then be told from support that you need to complete an additional 4200 play through before you make a withdrawal!!!

Why? Because there is a trap for withdrawals at CR, and it is called loyalty points. Every bonus is turned into loyalty points. If you are not careful you may redeem those points at another CR casino than that you deposited. And there may be a hidden remaining wagering requirement of 4200 from an old bonus.

If you play at CR, be very very careful where you redeem your points.

 

[bjtaz44]

I usually play after work, and some nights I may spend up to $1000. The reason I didn't mind 32red was I could always withdrawal before bed, and the funds were wired and in my bank account before 10 am next morning!

So of course now I am having a hard time being told I will have to wait an extra day. So my choice now is I am not playing there near as much anymore, at least not every night...or at all. It's not cause I need the money the next day, it's the frustration of playing a lot of money with them and they seem to think they can do what they want and people wont care.

Well 32red, your not getting near the play or respect from me anymore, Club Rouge or not you made this player angry.

 

[homerbert]

Ok, again betat...
betat 9.1
32red 9.1
'AWESOME SUPPORT' - at betat cs agents more than friendly, if you on losing run - most likely you get some freebie automatically, if want fast - just ask CS agent that you unhappy with recent lose. They credit you something. Never got anything from 32red...
'SUPER REPUTATION' - what does this mean in 2014? Reputation is what? Someone here really think that betat can stole money from player? Guts will turn rogue and stole money? NO! And about 10-15 casinos here, which never do anything like this.
'THEIR PROMOS DAILY!!!' - Yep, how much per month you got 100%? 50%? Who care about 10-25 offers? Look at betat, their promos are if not better, but sure are not worse.
'REPS ARE GREAT' - and betat rep great, and guts, and redbet, and igame, and saga, and awesome Andy from mrgreen. No any points for this should be received.
'SPECIAL CM PROMOS'. Well, betat destroy everyone here, really. Since they appear, they do awesome things, awesome promos for us, no one even close.
And yeah, betat have much more better games selection(netent).
So, asking 10000 time, someone care to explain me, why 32 red better? Or same?
And to Bryan...
Even if 32red was best casino over decade...They do bad changes - players here react. If any other awesome casino do same - reaction will be same.You simply should not say like this(i know, i know, you can, and you are much more better in such things, but still...I have my opinion) that awesome casino in past should not be blamed for such changes. It should. It will be blamed. If things will not be like this - nothing good will happen.

 

[vinylweatherman]

Withdrawals made after 3.15pm on Thursday will stay pending until Monday, 3.14pm, after which they will be processed for payment, that is a solid 96hrs or 4 days to process a withdrawal.... it's like going back to the stone age.

It will be worse for the Christmas period; withdrawals made after 3.15pm on Tuesday, 23rd Dec. will be held reversible until 3.14pm on Monday, 29th Dec.

Reason enough for me to stop playing at 32RED from Thursdays afternoon to Sundays afternoon and deposit instead at Guts or similar who are processing withdrawals 24/7/365.

This would be something new as this was not the case when 24 hour pending was introduced. All the weekend withdrawals from the cut off on Friday were processed Monday morning, after all, what else will they have to process given that anything else would have been processed last thing Friday, and any withdrawals being made on Monday would remain pending till Tuesday. It has been explained by 32Red reps that the idea behind these changes is to only process when the banks are open, and as the banks open at 9am on Monday, that's when the weekend withdrawals should be processed, starting with those made after the cut off Friday, followed by those made on the Saturday. Monday afternoon would be for processing Sunday withdrawals as they come out of the 24 hour pending. If this is no longer happening, and Monday has become a non processing day with everything between the Friday cutoff and late Sunday being on hold till Tuesday, then there is another change in the background apart from the removal of unofficial flushing.

It should be pretty easy to check tomorrow, as if people receive their money tomorrow from withdrawals made on Friday and Saturday, then we still have nothing beyond the loss of flushing that has changed this week.

 

[muziq]

This would be something new as this was not the case when 24 hour pending was introduced. All the weekend withdrawals from the cut off on Friday were processed Monday morning, after all, what else will they have to process given that anything else would have been processed last thing Friday, and any withdrawals being made on Monday would remain pending till Tuesday. It has been explained by 32Red reps that the idea behind these changes is to only process when the banks are open, and as the banks open at 9am on Monday, that's when the weekend withdrawals should be processed, starting with those made after the cut off Friday, followed by those made on the Saturday. Monday afternoon would be for processing Sunday withdrawals as they come out of the 24 hour pending. If this is no longer happening, and Monday has become a non processing day with everything between the Friday cutoff and late Sunday being on hold till Tuesday, then there is another change in the background apart from the removal of unofficial flushing.

It should be pretty easy to check tomorrow, as if people receive their money tomorrow from withdrawals made on Friday and Saturday, then we still have nothing beyond the loss of flushing that has changed this week.

i have made a withdrawal Friday Saturday and Sunday

today before withdrwal (see the thread i opened about 32 red) i had a chit chat with rep and she said if i request now i will get it tomorrow itself

i will mention here when i receive those winnings

and vinyl i send you a PM today did you get it i didnt get a reply

 

[vinylweatherman]

i have made a withdrawal Friday Saturday and Sunday

today before withdrwal (see the thread i opened about 32 red) i had a chit chat with rep and she said if i request now i will get it tomorrow itself

i will mention here when i receive those winnings

and vinyl i send you a PM today did you get it i didnt get a reply

Still working on it.

With only one day off before the next 10K, and with Christmas limiting the amount of playing time, I have taken the opportunity to do a full clean reinstall of the whole MGS system now that the bug fix update has come along.

I noticed that just taking the update left me with no sound, so something must have become corrupted straight away, and MGS is very bad at fixing corruptions that sneak in during updates.

I have minor prizes from the first tournament to give me a head start, and I will also be doing a full clean reinstall on my laptop, which will be coming away with me over Christmas. The laptop is also why I was able to try a last minute sprint with both dashvinyl and vinylredman once the tournament bug had been fixed.

 

[hausse222]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

Big dislike of this post !

32red goes steadily downhill with their changes. And the massive reaction is caused by the fact that we expect that from nearly every casino, but not from 32red. Their prior business modell brought them lots of customer and money, now they are losing some of that.
And regarding gratefulness: The customers in average payed much money to play. Only a few are longterm up. Thats the nature of gambling. If somebody should be gratefull, it is the casino and not the customers.

 

[Harry_BKK]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

So your beloved 32RED is getting a bit of a shitstorm after their changes and you jump in and tell us we should feel ashamed for expressing our opinion about those changes. I thought this is a casino forum where issues with casinos can be discussed freely as long as we are using a normal tone and language. I am a newbie here, so you can ban me if you want, it would just confirm to me that 32RED is your beloved baby and free expression of opinions is not wanted here. Wouldn't like to be part of such a forum then anyway.

I have to admit though 32RED was my beloved baby too until recently but on Saturday i opened for the first time in 3 years a new casino account because of their latest changes.

Now back to the facts:

32RED is using a slice-by-slice method, widely used by businesses to improve profit margins. Just compare your present Kellogg's cereal pack to one 10 years ago. Package has increased and contents has been reduced permanently in small steps to avoid large complaints from customers. Fact is that 32RED is doing everything to raise their bottom line and that can only be done by putting the player second.

Back to 32RED and to what they have cut in the past few months alone:

• No more payouts on weekends
• 24-hr pending period
• Downgrades from top loyalty tiers across all 4 casinos without explanation. I for one was downgraded on DASH, GL and NED at the same time, with GL getting the most in deposits from those 3. Really funny that suddenly on all 3 casinos the amounts i deposit and play, which were pretty much the same over all the years, are not good enough for the top tier. Now, i would have accepted it with no problems if they would have explained why and maybe ways on how i could get back to the top tiers, as these are mostly by invitation at the 32RED group. On top of that the promotional bonus amounts dropped to a max of 25 from a max of 200, that is clearly improving profit margins
• Flushing no further available, hence 24hr pending period enforced
• what is next????

So all things they have written on their banner when they founded 32RED and kept for some 10 years while growing to a big outfit are being taken away slice-by-slice. They do always small steps to see with how much they can get away with and will only stop when it hurts their financial results. This is normal rule in capitalism. Happened the same with CS (Captain Cooks), Palace Group (Spin Palace) and Fortune Lounge (Platinum Play); i started my online gaming with them in 1998 and stopped playing there for exact the same reasons as above. So to me this is a deja-vu, just that the casino group has a different name.

As for their great promotions, i repeat myself, every MGS casino is run on average with a 25-30% comp ratio. Nobody, not even 32RED will go beyond that in the long term, period.

Last but not least, they are taking my money instantly from my account, be it Neteller, Ecopayz etc. and i have to wait then up to 4 days to get my winnings back. And then be superhappy that they pay reliably!!! With the present technology that certainly looks ridiculous

To close my statement, 32RED are and will stay in my opinion one of the good casinos to play at and a place where i will still play pretty regularly, but they will not be the best anymore. Players will vote with their deposits, period!!!!

Good luck to everyone
Harry

 

[Tirilej]

So your beloved 32RED is getting a bit of a shitstorm after their changes and you jump in and tell us we should feel ashamed for expressing our opinion about those changes. I thought this is a casino forum where issues with casinos can be discussed freely as long as we are using a normal tone and language. I am a newbie here, so you can ban me if you want, it would just confirm to me that 32RED is your beloved baby and free expression of opinions is not wanted here. Wouldn't like to be part of such a forum then anyway.

Was that needed really? We who are not newbies knows that he values our opinions.

I think what he is reacting against, and so am I, is those who are just speculating or are posting things that sounds like fact even thought they are not.
Also that it's several threads were the same people take every chance to complain, saying the same things. I don't think I understand the same thing better if it's repeated but said in a different way.

 

[Harry_BKK]

Was that needed really? We who are not newbies knows that he values our opinions.

I think what he is reacting against, and so am I, is those who are just speculating or are posting things that sounds like fact even thought they are not.
Also that it's several threads were the same people take every chance to complain, saying the same things. I don't think I understand the same thing better if it's repeated but said in a different way.

You have taken the beginning of my message out of context. The next line states clearly, that 32RED was my beloved baby too..... and my last sentence states clearly that i will stay a regular at 32RED in the future even with the recent changes.

However, nobody can tell me to feel ashamed for expressing my opinion about something i have been a very regular part for the last 3 years, especially when it is changing for the worse.

32RED could easily close this discussion by posting some explanations on this forum. I was told by Pat the benefits for lower tier members will be improved and the recent changes are for the benefit of the player. But not a single word on what exactly that means!!!

 

[bruinsdude]

Well I for one have had to bite my tongue a bit through all of this. My experience at 32 red has been bittersweet. I have expressed valid concerns, and even PM'ed the rep in here with them. To this day they remain un-addressed. That being said, they remain a casino I will continue to deposit at, for a lot of good reasons.
I am not a fan of removing the manual flushing, but if that is what you are looking for in a casino, there are some who do provide it. Roxy Palace comes to mind as an MGS standalone. What you will NOT get there is top rated customer service, and an abundance of promotions as well as an active rep who bends over backwards to keep things fresh for us in the forum, some of which are quick to crucify him lol.
Is 32 red the same casino they were last month or last year? No. Are they still one of the best, Hell Ya!

 

[vinylweatherman]

I have noticed the signs of another possible change. The Dash "deal of the day" has gone! It hasn't appeared for 2 days now, and during my clean reinstall after MGS fixed the tournament bug, there is still no "deal of the day".

I am also seeing my loyalty status listed as "Dash casino for life". Now, didn't this create a HUGE uproar among some Club Rouge members who were seeing "Club Rouge for life" on their loyalty status whilst they were being sent emails telling them they had been downgraded. 32Red said that it was a software problem, and eventually this was fixed. So, what's with this happening again now in my Dash loyalty statement? I also can't access the information about the dash loyalty tiers and benefits, so how can there be a "top tier in Dash" if there aren't any tiers at all. The "Dash casino for life" seems to be a basic tier where loyalty points are still awarded at a basic rate, but where there is no tier progression.

This could be one of 2 things:-

1) The MGS update reintroduced the earlier "Club Rouge for life" bug that caused a stink earlier, and was then fixed.

2) Another change (downgrade) was slipped in last week alongside the ending of flushing, perhaps one that now limits players to the tier benefits on any one of their skins, rather than all of them. Supporting this is the fact that my Club Rouge status at 32Red is unaffected.


For me, the change at Dash is of no real consequence as it's a "spare" account that I tend to use mainly for the MPV tournaments. I miss most of the "deal of the day" promos anyway, and always deposit £100 so that I only ever get a 25% bonus, even on the 50% and 100% days.

There have been others who report that they were top tier on all 4 skins, but were downgraded on all but one, or had been bonus banned on all but one.

I have received no email notifying me of any change at Dash, although I DO get an email to remind me when the Deal of the Day is offering 100%.

 

[Harry_BKK]

This would be something new as this was not the case when 24 hour pending was introduced. All the weekend withdrawals from the cut off on Friday were processed Monday morning, after all, what else will they have to process given that anything else would have been processed last thing Friday, and any withdrawals being made on Monday would remain pending till Tuesday. It has been explained by 32Red reps that the idea behind these changes is to only process when the banks are open, and as the banks open at 9am on Monday, that's when the weekend withdrawals should be processed, starting with those made after the cut off Friday, followed by those made on the Saturday. Monday afternoon would be for processing Sunday withdrawals as they come out of the 24 hour pending. If this is no longer happening, and Monday has become a non processing day with everything between the Friday cutoff and late Sunday being on hold till Tuesday, then there is another change in the background apart from the removal of unofficial flushing.

It should be pretty easy to check tomorrow, as if people receive their money tomorrow from withdrawals made on Friday and Saturday, then we still have nothing beyond the loss of flushing that has changed this week.

You are right, sorry i got the timing wrong. It should read:

Withdrawals made after 3.15pm on Thursday will stay pending until Monday, morning, after which they will be processed for payment, that's nearly 4 days to process a withdrawal.... it's like going back to the stone age.

It will be worse for the Christmas period; withdrawals made after 3.15pm on Tuesday, 23rd Dec. will be held reversible until Monday morning, 29th Dec.


It is still an awfully long time!!!

 

[Harry_BKK]

I have noticed the signs of another possible change. The Dash "deal of the day" has gone! It hasn't appeared for 2 days now, and during my clean reinstall after MGS fixed the tournament bug, there is still no "deal of the day".

I am also seeing my loyalty status listed as "Dash casino for life". Now, didn't this create a HUGE uproar among some Club Rouge members who were seeing "Club Rouge for life" on their loyalty status whilst they were being sent emails telling them they had been downgraded. 32Red said that it was a software problem, and eventually this was fixed. So, what's with this happening again now in my Dash loyalty statement? I also can't access the information about the dash loyalty tiers and benefits, so how can there be a "top tier in Dash" if there aren't any tiers at all. The "Dash casino for life" seems to be a basic tier where loyalty points are still awarded at a basic rate, but where there is no tier progression.

This could be one of 2 things:-

1) The MGS update reintroduced the earlier "Club Rouge for life" bug that caused a stink earlier, and was then fixed.

2) Another change (downgrade) was slipped in last week alongside the ending of flushing, perhaps one that now limits players to the tier benefits on any one of their skins, rather than all of them. Supporting this is the fact that my Club Rouge status at 32Red is unaffected.


For me, the change at Dash is of no real consequence as it's a "spare" account that I tend to use mainly for the MPV tournaments. I miss most of the "deal of the day" promos anyway, and always deposit £100 so that I only ever get a 25% bonus, even on the 50% and 100% days.

There have been others who report that they were top tier on all 4 skins, but were downgraded on all but one, or had been bonus banned on all but one.

I have received no email notifying me of any change at Dash, although I DO get an email to remind me when the Deal of the Day is offering 100%.

I can still see the "Daily Deal" promo, today is 25%.

My status is also saying " Dash Casino for life"....however, when i check the "Daily Deal" the deposit scale ends at 125 where previously it was 200 and the maximum i get now is 25 bonus chips, e.g. deposit, 100, get 25, deposit 50, get 25 or deposit 25, get 25. Whereas previously the max bonus amounts where 50, 50 and 200. So they clearly downgraded me from the top tier.

 

[mclee321]

After all the good 32Red has done over the last +decade, it's a real shame that the majority here have selective amnesia. In fact, some of you ought to be ashamed of yourselves acting as if 32Red is just another crap MGS casino. And at the same time posting conjectures as though they were facts.

What I am hearing from a bunch of you is "I want my money, and I want it f*%#ing now!" bullshit while ignoring the top notch support, communication, special promotions, managerial skills, generosity, player compassion, and special treatment that a lot of players - some of you included - have received. A great casino is more than a bloody bonus and a weekend payout. What utterly disgraceful ungratefulness.

This is the Internet - hyperbole, hysteria, entitlement blow up from customer bases routinely now. Ignoring the 2 extremes (32Red is the best thing ever/32Red should be set on fire), look at the actual issue.

32Red was unquestionably the finest casino for a decade. The rational among us are concerned they are slipping.

1. Reversal periods are a scam, attempting to apply rational reasons to it is laughable. Nobody buys the 'customer might redeposit costing transaction fees'. Nobody gives a shit either, i'm not losing sleep over Casino operating costs. They already make money off me. Put a small charge on for instant withdrawals and stop using it as an excuse.

2. I always imagined 32Red taking a lead in payment processing, not regressing. This is a genuine disappointment to a 10 year customer. And because its 32Red who I hold in such high regard, Its an unpleasant surprise. Whats next is what I'm thinking.

Like it or not Bryan, regardless of all the great things 32Red do, Fast Payouts are probably #1 benefit for the majority of the posters on the forum. Finger on the pulse, zeitgeist, whatever. That's what we want.

 

[vinylweatherman]

I can still see the "Daily Deal" promo, today is 25%.

My status is also saying " Dash Casino for life"....however, when i check the "Daily Deal" the deposit scale ends at 125 where previously it was 200 and the maximum i get now is 25 bonus chips, e.g. deposit, 100, get 25, deposit 50, get 25 or deposit 25, get 25. Whereas previously the max bonus amounts where 50, 50 and 200. So they clearly downgraded me from the top tier.

I never had the top tier at Dash, I didn't play enough there. If you still see it, then it looks like it's a change slipped in with the no flushing one last week. One where a number of players have been removed from the basic promotional tier on accounts they have with other skins in the group, retaining only the one skin that remains eligible for tier benefits and promotions.

The status also means it's impossible for me to progress to the top tier at Dash through play as it doesn't seem to exist.

Other players may also notice this change if they are playing more than one 32Red skin, as some who managed to reach the top tier on more than one have already noticed that they are now being restricted to the top tier on only one skin.

It's odd given that the business announced increased profits BEFORE the implementation of these changes, so it's not as though they NEEDED to make cost cutting measures. It's definitely a case of putting players second from now on, with even the increased profits they already have not being enough if there is a way to squeeze out some more by cutting something else. This is how the rest operate, so 32Red is no longer "something special". From now on, changes will be made to increase profits, rather than to improve the customer experience. There will only be an improvement to the player experience if the bean counters feel it will lead to increased profits. Many companies end up improving the customer experience when they have cut so much that it ends up LOWERING profits by driving their customers away. Tesco has just woken up to this, having neglected it's core customer base for years in the pursuit of squeezing a little more out of them and their suppliers. The killer blow was Aldi and Lidl upping their game and becoming a "mainstream" shopping destination, rather than a discounter with the "cheap and nasty" image. The same thing could happen in the casino industry, with the browser based casinos once considered to be the Aldi of the online world due to all the problems that came with the much higher load they imposed on customers' internet connections, now showing that they have a product that can perform as well as any download client, and with better broadband becoming more widely available, some of the problems they had have become less noticeable.

Browser based casinos can now offer MORE games than a single supplier download client, and now tend to pay much faster than traditional download casinos, and also offer other products like betting, bingo, games, etc from the same website and player purse.

If software supplier tournaments become available on browser platforms, it could mean a player being able to access the tournaments from a range of networks all from the same account. Currently, to access the tournaments from different networks, several download clients need to be installed, and different purses have to be used.

 

[sscrabble]

It's odd given that the business announced increased profits BEFORE the implementation of these changes, so it's not as though they NEEDED to make cost cutting measures.

That might not be right. From a financial standpoint , they have an obligation to their shareholders to maintain or increase profits. The new POCT (point of consumption tax) that has caused all the casinos to leave the UK will have an impact on their accounts, and share forums believe they have to do this by cutting admin costs.

There is a detailed analysis here -

You do not have permission to view link Log in or register now.

 

[The Dude]

So your beloved 32RED is getting a bit of a shitstorm after their changes and you jump in and tell us we should feel ashamed for expressing our opinion about those changes. I thought this is a casino forum where issues with casinos can be discussed freely as long as we are using a normal tone and language. I am a newbie here, so you can ban me if you want, it would just confirm to me that 32RED is your beloved baby and free expression of opinions is not wanted here. Wouldn't like to be part of such a forum then anyway.....

Just a quick warning to tread lightly, bud. Act like a jerk, and you'll get treated like one.

Read what I said: I said some people - not everybody. And if you feel that you don't want to be a part of this forum, I can oblige - not a prob.