Goodbye 32 red

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It was spelled wrong though. It should have been Mugg :)

Funny this started as a really rude message to the people behind 32Red.
Suddenly everyone are taking their chances again to talk down on them again. Isn't one post enough from each one? Do you really have to write the same all over again in every thread?
I don't approve what they have done but I have told them that and posted in one thread. Please don't make this in to one more bashfest of them.
Posting private messages is really rude and is against the rules :(

You are aboslute right there Trilej. I agree 100% in what you are saying. I do understand all peoples view. But yes no need for all that bashing of them not fair at all end of the day.

I am actually impressed with myself as I have not taken part in this. I have decided to do it my own way and let my money speak in stead. Guts, Betsafe, Inetbet and SkyVegas will get my deposits from now on. But might pop in at 32Red when I have bit of spare but wont be my first place to go as it used to but to be fair I do like these guys and only downloadable Casino I Trust 100% and that is what we all have to give them 100% Trust. They provide superb service and you know you will be paid and Mark our Rep here at Casinomeister is in my opinion what keeps them up there still. (not to forget Pat who is a top guy).

I just wanna beg everyone here to just stop the bashin and let your deposits speak themselves. We will get nowhere by keep giving them all the BS here. They have taken a decision nothing Mark or anyone else can do anything about no matter how much they wouuld love to. This decision has been taking at the right top where unfortunately money speaks. End of day it is a business and they must have felt they needed to do these cutbacks or else why did they do it? Just to upset all of us ?? no way.....

So yes if we all just instead let our deposit tell then they hopefully will realize it was a wrong decision and in future we might get our old 32Red back again. Merry Christmas to everyone :thumbsup:
 
May be my last post, Just my 2p worth, I no I try no to knock caiono as what you write is stays there, I

But you have have to remember that noticed that the big boys here do not like to change subtitles unless its necessary as every person has there own words about sites, so be careful what what is said, Easy to knock a few sites to be the bes casino going because you won a few squids, But take note that casino take the down fall for people who lose, I lose all the bloody time, My loss but

AS said before people are quick to knock casino when losing but when WIN nothing but praise
 
Somewhat unnecessary by the OP, everyone who plays there (or used to in some cases) are or were in the same boat, we don't all go starting threads like this one.

Also unnecessary to close the account, whilst I might play at other casinos Fridays - Sunday in future, I'll be certainly keeping be keeping my 32Red account open for when I decide to deposit Mondays - Thursdays, plus they'll still offer decent bonuses.

If I manage to make a withdrawal on those days, just takes a little self control not to reverse for 24 hours.
 
my thoughts

I love 32 red there always happy to kick a free chip here and there if you luck has been absent
quite frequently recently. anyway im a tad upset about the changes and i hope they change back
is this the whole 32 red group? eg golden/dash ?
 
If 32Red want to be responsible, then the reversals from a pending amount should be tied to a customers deposit limits

I.e if a customer has a limit of say £100
they deposit £50
win and withdraw £200, which then becomes pending and reversible for at least 24 hours
then the reversal amount should be limited to the £50 left of their limit.

anything else is not responsible gaming, when a customer could be able to reverse many many times their set limit
 
I love 32 red there always happy to kick a free chip here and there if you luck has been absent
quite frequently recently. anyway im a tad upset about the changes and i hope they change back
is this the whole 32 red group? eg golden/dash ?

I find Betat to be much more generous. If I've had a bad session there, I get an email a few days later saying they've put something in my account.
I don't have to go grovelling to customer services. In fact the only time I ever asked 32Red for a comp, they merely added a few loyalty points, to bring them up to the next redeemable level
 
Why do everyone like 32Red so much? I dont see the point? There are allot of good casinos that have every slot game avalible and fast payouts. Betsafe,Nordicbet,Unitbet come to mind. Why bother with clunky old 32Red
 
Why do everyone like 32Red so much? I dont see the point? There are allot of good casinos that have every slot game avalible and fast payouts. Betsafe,Nordicbet,Unitbet come to mind. Why bother with clunky old 32Red

because this casino really did show the way forward for most online casinos ( the great ones ) they were very good & focused mainly on the player , over the last year though this has shifted a lot & hence to why people aren't happy , still a good casinos but as youve pointed out there are now many better than them.
 
if i know i want to play purely mg games then it is my first port of call, web based casinos are much improved but the games still run better, smoother and faster in the download casinos.

Unfortunately like most players today i want a mix of providers namely wms, netent, mg and nextgen would be perfect mix for me.

I do think 32red will get left behind soon if they don't adapt and by that i mean more slot provider choice and a much improved web based casino as the games arcade and non download casino leave a lot to be desired especially when you compare them to the competition.
 
If 32Red want to be responsible, then the reversals from a pending amount should be tied to a customers deposit limits

I.e if a customer has a limit of say £100
they deposit £50
win and withdraw £200, which then becomes pending and reversible for at least 24 hours
then the reversal amount should be limited to the £50 left of their limit.

anything else is not responsible gaming, when a customer could be able to reverse many many times their set limit

To be honest IMHO, as tempting as it is, if a player cannot resist reversing a withdrawal to the extent that they reverse every withdrawal made- should they really be gambling in the first place?

Don't get me wrong, we all have done it, we all reverse at some point after a withdrawal. However if someone has such lack of control that reversing withdrawals becomes a problem, I would argue that maybe...just maybe- that they have a gambling problem.
 
To be honest IMHO, as tempting as it is, if a player cannot resist reversing a withdrawal to the extent that they reverse every withdrawal made- should they really be gambling in the first place?

Don't get me wrong, we all have done it, we all reverse at some point after a withdrawal. However if someone has such lack of control that reversing withdrawals becomes a problem, I would argue that maybe...just maybe- that they have a gambling problem.

But isn't that also like saying there shouldn't be deposit limits, because if someone can't control their own deposits, then they really shouldn't be gambling in the first place.

I've reversed now and again, but only usually a portion of the total amount. So I wasn't speaking from my point of view.

I was talking about the people who can't resist. The UKGC stipulate that a casino has to have deposit limits to protect those types of gamblers. But I bet they haven't taken into account the 'reversers'. If someone needs to limit their deposits, shouldn't the limit also work with reversals? where there could be a lot more money at stake
 
But isn't that also like saying there shouldn't be deposit limits, because if someone can't control their own deposits, then they really shouldn't be gambling in the first place.

I've reversed now and again, but only usually a portion of the total amount. So I wasn't speaking from my point of view.

I was talking about the people who can't resist. The UKGC stipulate that a casino has to have deposit limits to protect those types of gamblers. But I bet they haven't taken into account the 'reversers'. If someone needs to limit their deposits, shouldn't the limit also work with reversals? where there could be a lot more money at stake

I don't know but a few things come to mind then. The casino are helpful with letting the player set deposit limits, but they are not your parents. They shouldn't be allowed to tell what you should use your winning for.
Why cash out in the first place if you later will reverse it?
If someone have that urge to play but know that they won't be able to not reverse, then they can either ask the casino to close their account until they have their money, or they could ask someone to change their password.

I think it has to be some resonable responsibilty set by the player himself too. Why is he playing? To kill time, he loves to play or to win money?
 
We now have Pat comparing apples with oranges. The regulatory enhancements are all about players being able to control their deposits, but the manual flushing and pending periods are about WITHDRAWALS. Players want to be paid as fast as the technology will allow, which 32Red have been demonstrating for the last decade is within hours. Being able to control deposit limits from within the software makes no difference to the speed of withdrawals, they are separate, apples and oranges. Once a player has decided to withdraw, that money should be "dead in the water", so the quicker the player can receive it the quicker they can SPEND it, or even withdraw it to their bank and treat themselves to something other than gambling.

It seems we are getting more "corporate speak", and a shifting of the "blame" onto the UKGC for causing longer withdrawal times by IMPROVING the facilities players have to control their deposits:confused:

Manual flushing only started because the old 6 hour pending was changed to 24. With the old 6 hour pending there was no need for players to request a flush in order to get paid the next day.

If the UKGC make further enhancements to the regulatory requirements, does this mean we will have 48 hour pending imposed?
 
But isn't that also like saying there shouldn't be deposit limits, because if someone can't control their own deposits, then they really shouldn't be gambling in the first place.

I've reversed now and again, but only usually a portion of the total amount. So I wasn't speaking from my point of view.

I was talking about the people who can't resist. The UKGC stipulate that a casino has to have deposit limits to protect those types of gamblers. But I bet they haven't taken into account the 'reversers'. If someone needs to limit their deposits, shouldn't the limit also work with reversals? where there could be a lot more money at stake

Hardly! Deposit limits are a totally different aspect to reversing a withdrawal. Deposit limits make sure people don't play more than they can realistically afford too, it is easy to make three deposits in a day, lose it and then continue to deposit and loose track of what you have spent/lost! Deposit limits serve to prevent this in some respect.

I'm not disagreeing with your point because I think it is a perfectly valid point you have made, and I actually agree with the point that maybe their should be a restriction on reversing too! My point was that if someone cannot resist reversing "all" of their withdrawal, and it is a common theme, then maybe that person has a problem.

The way some people have gone on about it on here, you would think that nobody at all has any self control to just wait for that withdrawal. Sure, on occasions reverse a certain amount if you want to play some more, but surely there should also be some responsibility from the player as well and not just be all down to the casino to put the restrictions on in place. After all, even on deposit limits- it needs a player to initiate putting that in place in the first place. If such a thing was applied to reversals, then they player w/could just change the settings to allow them to reverse more in the future- either way it needs a player to exercise a level of control over their money, deposits AND withdrawals. :)
 
Hardly! Deposit limits are a totally different aspect to reversing a withdrawal. Deposit limits make sure people don't play more than they can realistically afford too, it is easy to make three deposits in a day, lose it and then continue to deposit and loose track of what you have spent/lost! Deposit limits serve to prevent this in some respect.

I'm not disagreeing with your point because I think it is a perfectly valid point you have made, and I actually agree with the point that maybe their should be a restriction on reversing too! My point was that if someone cannot resist reversing "all" of their withdrawal, and it is a common theme, then maybe that person has a problem.

The way some people have gone on about it on here, you would think that nobody at all has any self control to just wait for that withdrawal. Sure, on occasions reverse a certain amount if you want to play some more, but surely there should also be some responsibility from the player as well and not just be all down to the casino to put the restrictions on in place. After all, even on deposit limits- it needs a player to initiate putting that in place in the first place. If such a thing was applied to reversals, then they player w/could just change the settings to allow them to reverse more in the future- either way it needs a player to exercise a level of control over their money, deposits AND withdrawals. :)

However, there is a 7 day notice period for an increase, so the player would at least be protected from an impulse to reverse the lot from the big win that caused the temptation. As for the future, the player set limits are not the only regulatory protection. Casinos also have to monitor for signs that players might have lost control of their play, and act to ensure that the player is still in control of their desires. Failure to do so could mean regulatory action should such a player subsequently get into serious problems.
 
However, there is a 7 day notice period for an increase, so the player would at least be protected from an impulse to reverse the lot from the big win that caused the temptation. As for the future, the player set limits are not the only regulatory protection. Casinos also have to monitor for signs that players might have lost control of their play, and act to ensure that the player is still in control of their desires. Failure to do so could mean regulatory action should such a player subsequently get into serious problems.

I wonder if someone constantly reversing their wins would be seen by the UKGC as a loss of control?
Since someone with a problem is more likely to reverse the whole amount, than make a fresh deposit of the same amount
 
However, there is a 7 day notice period for an increase, so the player would at least be protected from an impulse to reverse the lot from the big win that caused the temptation. As for the future, the player set limits are not the only regulatory protection. Casinos also have to monitor for signs that players might have lost control of their play, and act to ensure that the player is still in control of their desires. Failure to do so could mean regulatory action should such a player subsequently get into serious problems.

I did think there was a notice period, wasn't sure if all casinos had that on changing limits though, and even so if someone reaches that deposit limit or on the flip side has a win and realizes that they can't deposit/reverse because of the limit, surely they will just remove it for future deposits/withdrawals.

I think that is a good idea that casino's should monitor whether people are in control, but enforcing that surely would be difficult from a regulatory point of view?? If a casino is making a lot of money then why would they point that out to a player? how would a regulator prove that the casino knew that the person had lost control and not acted on it?

It would be somewhat reliant on the casino being very ethical in their business practice, and somehow I doubt that all casino's act in an ethical way and in the best interest in the player.
 
It also appears that the 24 hr pending/reversible doesn't count at the weekend. I've just checked on my current withdrawal, which has now been pending for 43 hours, and is still reversible
 
Lets be fair here, 32reds xmas promotion is very generous and you are still COMPLETELY safe if you win big there, I would not sweat any payout from them ever - you are getting it 100%. The vast majority of casinos are being scrooges at Christmas and do not treat customers with the same respect as 32red do.

Yes they are not number 1 anymore but they are still a top notch outfit. I give them a huge thumbs up.
 
you are still COMPLETELY safe if you win big there, I would not sweat any payout from them ever - you are getting it 100%.

You are right to highlight this aspect.
Knowing you will actually get your money at all is rather more important than knowing when it's going to arrive!
For that reason (plus my Viper software preference) I will still play most of my Microgaming at 32 Red.

Having said that...
I don't like the way that these customer unfriendly changes have taken place progressively. I do agree with Dunover on this. It's almost comical how accurately the forum predicted this change back when weekend withdrawals were removed.

The real issue for me is that although all businesses are focussed on making money, the best ones (like 32 Red have been for years) recognise that putting customers first is the best long term route to making money.
This sequence of changes demonstrates a business model that has quite simply lost sight of that understanding.
 
You are right to highlight this aspect.
Knowing you will actually get your money at all is rather more important than knowing when it's going to arrive!

Thanks 243lines, this is definitely the most important thing BY FAR and I am glad you agree, 32red are still a top outfit

The real issue for me is that although all businesses are focussed on making money, the best ones (like 32 Red have been for years) recognise that putting customers first is the best long term route to making money.
This sequence of changes demonstrates a business model that has quite simply lost sight of that understanding.

However on this I do have to disagree and we should not lose sight of why.

Customer friendly policys like processing withdrawals <2hrs, no reverse periods and frequent bonuses cost the casinos money. Processing fees are high and the less withdrawals that are carried out (due to reversals being lost) the better it is for the casinos bottom line. Given x amount of deposits with x amount of bonuses being granted and then x value of withdrawals initiated a casino with GUTS processing time and policys will make less profit than one with 32reds policys.

Correct me if I am wrong dude as I do not want to suggest things that are not true but I take your statement of
the best long term route to making money
to mean that you think ok although it costs GUTS more money to be customer friendly the amount of deposits and repeat business they get due to friendlier policys will eventually take their profit to be higher long term. I would disagree with that - I think these costs are so significant that being very very customer friendly might get you a good rep on the forums/with players but you are not making as much money, long term, as you could. I don't think 32red would change their stance if it was not so significant to the bottom line, long term.

Nice guys/companys are just that - nice, but it comes at a cost to them personally. We should all appreciate that instant processing and no reverse possible is not there for the companys benefit but ours and infact it does cost them money.
 
Correct me if I am wrong dude as I do not want to suggest things that are not true but I take your statement of to mean that you think ok although it costs GUTS more money to be customer friendly the amount of deposits and repeat business they get due to friendlier policys will eventually take their profit to be higher long term. I would disagree with that - I think these costs are so significant that being very very customer friendly might get you a good rep on the forums/with players but you are not making as much money, long term, as you could. I don't think 32red would change their stance if it was not so significant to the bottom line, long term.

Nice guys/companys are just that - nice, but it comes at a cost to them personally. We should all appreciate that instant processing and no reverse possible is not there for the companys benefit but ours and infact it does cost them money.

I believe you have missed the fact that Guts are having a fee for each withdrawl you make, just to cover up for that loss.
I would gladly pay the same at 32Red.

Guts don't give away as much bonuses either, so I think they are making the same kind of money as 32Red. I don't think they have the same amount of customer base yet though.
 
I believe you have missed the fact that Guts are having a fee for each withdrawl you make, just to cover up for that loss.
I would gladly pay the same at 32Red.

I didn't forget that fact. You could substitute any casino with <2hr payouts and no reversals into my post (Videoslots for one - they don't have a fee). I have an account at GUTS and the withdrawal fees are very low. I don't believe they cover anywhere near the full cost of the transactions but that's a total guess by me. I would also gladly pay the same at 32red for quick processing!
 
I didn't forget that fact. You could substitute any casino with <2hr payouts and no reversals into my post (Videoslots for one - they don't have a fee). I have an account at GUTS and the withdrawal fees are very low. I don't believe they cover anywhere near the full cost of the transactions but that's a total guess by me. I would also gladly pay the same at 32red for quick processing!

We don't know what each casinos have for costs, and neither do they know what other casinos have since it's different deals, so whatever we say we are just speculating.
We can agree to disagree though since we don't know :)

The big big question is. How in the world can we make 32Red change back to the casino we want them to be?
How do we make them listen?
 
The big big question is. How in the world can we make 32Red change back to the casino we want them to be?
How do we make them listen?

I think they definitely definitely do listen to players on this forum - they might not always come to a decision that we like but they do listen.

If you mean how do we get weekend processing and max 4hr till processed cash out times again? I don't know. I wish we could get that back also :(

I'll still be playing there though, and they will still be on my list of casinos to recommend to others.
 
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