davdav5678
Dormant account
- Joined
- Jul 3, 2014
- Location
- ESSEX UK
Just a note to 32 red yes closed accounts as your shit tournaments and rubbish withdraw s goodbye and good luck for 2015
Goodbye 32 red
- Thread starter davdav5678
- Start date
- Status
- Joined
- Apr 18, 2009
- Location
- Sweden
What is a mug? 
davdav5678
Dormant account
- Joined
- Jul 3, 2014
- Location
- ESSEX UK
- Joined
- Feb 12, 2013
- Location
- Wales
Seems like this forum is just all about moaning about 32red now. 
- Joined
- Apr 18, 2009
- Location
- Sweden
I didn't want to be so mean to quote your post in case you would change your mind and not be so rude.
I'm happy you did. There is no reason for that kind of language.
I'm even more happy that you removed the reply to my question. I didn't deserve that either.
I'm happy you did. There is no reason for that kind of language.
I'm even more happy that you removed the reply to my question. I didn't deserve that either.
davdav5678
Dormant account
- Joined
- Jul 3, 2014
- Location
- ESSEX UK
Sorry I have done cheers red pee me off very sorry if I was out of line and thanks hope you have a nice Christmas and happy new year to you thanks hun.
To every one at casinomister thanks for all your support, advice tips good luck everyone and take care and good luck with all your gambing in the further.Take care
- Joined
- Apr 11, 2014
- Location
- United Kingdom
Whilst 32red have, I feel, dropped the ball a bit in terms of withdrawals I would never see that as a reason to close my account with them.
Yes, they need to play catch-up with the likes of Guts etc. Yes, I think they would hugely benefit from going multi-platform and for these two reasons I don't consider them to be the best anymore. But they're still right up there, that's for sure. I would probably never close my account with them tbh. Why would I? We all want to get paid at the end of it all when we win. I feel secure that will happen with 32red. So for MG play, I always choose them. Great CS too.
So, yeah, they're a bit slow. Probably not THE best these days. But still superb in most areas IMHO. I'm willing to wait a day or two if I need to, because I know I'll get paid. But being a bit quicker chaps would be nice!
Yes, they need to play catch-up with the likes of Guts etc. Yes, I think they would hugely benefit from going multi-platform and for these two reasons I don't consider them to be the best anymore. But they're still right up there, that's for sure. I would probably never close my account with them tbh. Why would I? We all want to get paid at the end of it all when we win. I feel secure that will happen with 32red. So for MG play, I always choose them. Great CS too.
So, yeah, they're a bit slow. Probably not THE best these days. But still superb in most areas IMHO. I'm willing to wait a day or two if I need to, because I know I'll get paid. But being a bit quicker chaps would be nice!
- Joined
- Aug 25, 2013
- Location
- roscommon ireland
Basically people do not like change and we have all been on a good thing with 32 Red for a long time.
We will still get paid and its not like we will have to wait 5 or more days like a lot of outfits out there.
I do think there should be a facility where you cannot reverse a withdrawal as i know self discipline is not always easy but personally i have no problem with the stopping the flushing issue.
I dont think the closing of accounts is the way to go as the pluses outway the minuses by miles with the group.
We will still get paid and its not like we will have to wait 5 or more days like a lot of outfits out there.
I do think there should be a facility where you cannot reverse a withdrawal as i know self discipline is not always easy but personally i have no problem with the stopping the flushing issue.
I dont think the closing of accounts is the way to go as the pluses outway the minuses by miles with the group.
davdav5678
Dormant account
- Joined
- Jul 3, 2014
- Location
- ESSEX UK
Good luck gambling
- Joined
- Nov 24, 2008
- Location
- UnKnown
- Joined
- Mar 21, 2012
- Location
- Northants
I agree that alot of sites have gone crazy recently, I get abit hacked sometimes when I lose, (lose) I always do but when I get no play time it does me in,
I must of missed abit as I see Tirilej stated whats a mug? Than I see the link
as I no a mug in UK is either somthing you drink out of OR e muged of, Which I get muged every time I DEPOSIT
I must of missed abit as I see Tirilej stated whats a mug? Than I see the link
as I no a mug in UK is either somthing you drink out of OR e muged of, Which I get muged every time I DEPOSIT What is a mug?
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- Joined
- Mar 21, 2012
- Location
- Northants
- Joined
- May 22, 2012
Obviously still the MG download of choice (32red group) but one must wonder where this is heading over the coming year. Every six months or so there seems to be a piece chipped off of the rock of solidity that 32red is/was. Losing weekend cash-outs, 24-hour reverse and now no flushing. Next on the list logically will be the reverse period increased to 48 hours? Is that the next thing when all this has died down?
- Joined
- Mar 21, 2012
- Location
- Northants
Obviously still the MG download of choice (32red group) but one must wonder where this is heading over the coming year. Every six months or so there seems to be a piece chipped off of the rock of solidity that 32red is/was. Losing weekend cash-outs, 24-hour reverse and now no flushing. Next on the list logically will be the reverse period increased to 48 hours? Is that the next thing when all this has died down?
I agree with that one, There so big now there is no need for the pending or no weekends & also advertised so much on tv I wonder if ? Got one of you hats on here but one has to think logic, I will not mention what I think but now there top dog I guess they will earn intest on that holders?
- Joined
- Feb 13, 2009
- Location
- Vancouver, Canada
32Red
I have closed my account with 32red on a multiple occasions but reopened the next day. I've been with them for 7 years and they are like family. I'm disappointed with the new changes as well but at the end of the day or 4 days later I still get paid. If I have a bad run, I get compensated (although a bit tighter lately). I ventured out and started playing at Betat. Took a 50% match played low bets, money was gone within minutes. Went to chat, asked if they could help out considering 0 wins...got $5.
Bottom line, 32red may change policies but they will always get my vote as number 1. It's the trust. I trust them 100%.
Again, I've had days where I just wanted to close my account and never look back but comparing with other places out there, they are my favourite part of gaming every time.
There are a few things they could do to improve things but which online casino doesn't?
What casino offers a bonus everyday?
Have you ever had your winnings denied for whatever reason?
the fact that they have been in business for a very long time is enough to keep my deposits coming.
I have closed my account with 32red on a multiple occasions but reopened the next day. I've been with them for 7 years and they are like family. I'm disappointed with the new changes as well but at the end of the day or 4 days later I still get paid. If I have a bad run, I get compensated (although a bit tighter lately). I ventured out and started playing at Betat. Took a 50% match played low bets, money was gone within minutes. Went to chat, asked if they could help out considering 0 wins...got $5.
Bottom line, 32red may change policies but they will always get my vote as number 1. It's the trust. I trust them 100%.
Again, I've had days where I just wanted to close my account and never look back but comparing with other places out there, they are my favourite part of gaming every time.
There are a few things they could do to improve things but which online casino doesn't?
What casino offers a bonus everyday?
Have you ever had your winnings denied for whatever reason?
the fact that they have been in business for a very long time is enough to keep my deposits coming.
- Joined
- Mar 21, 2012
- Location
- Northants
You canot go wrong with them, but any sites that hold on your cash for a revesred should be fined,
Please do not let a few minutes session spoil it for betat, I have been on a spiral for two months, I deposit over 1k acoss sites in less than 2 months and t0ok out about 150, last night I deposit at betat 20£ and 10£ bonus and managed the playthrew and took out 90 squids, made my day as short on cash and my birthday, and after speaking to help it went straight in to netller and I withdraw it, It does cost me a £2 to withdraw and £3 charge from netler to withdraw from bank but thats minor compare to U.S plyaers
Please do not let a few minutes session spoil it for betat, I have been on a spiral for two months, I deposit over 1k acoss sites in less than 2 months and t0ok out about 150, last night I deposit at betat 20£ and 10£ bonus and managed the playthrew and took out 90 squids, made my day as short on cash and my birthday, and after speaking to help it went straight in to netller and I withdraw it, It does cost me a £2 to withdraw and £3 charge from netler to withdraw from bank but thats minor compare to U.S plyaers
- Joined
- Feb 13, 2009
- Location
- Vancouver, Canada
Oh no I'm not judging them over a few minutes session. I've deposited there over thousands but have never cashed out. At 32red though I've won over 14k on a few occasions and a jackpot of 17k. Have also lost close to 600k in the past 7 years!
- Joined
- Dec 18, 2014
- Location
- Balcony
Blinded by 32RED good times?
Don't want to offend anyone but as a newbie here and reading through the 32RED threads it looks like most of the people "admire" 32RED for how great they are and would take any crap from them as long as they are getting paid, even when it takes 4 days. To be honest, i like them a lot too, played nearly 100% of my playtime there in the past 3 years ever since i registered there. However, just to sum up the changes over recent months:
The worst is if you decide to withdraw on Thursday, after 3.15pm. You will have to wait until Monday afternoon to receive your withdrawal, if there is any left. That is 4 days they keep your cash.And just as a reminder, our deposits are taken from our accounts instantly and in my view if something works one way, it always can work the reverse way as well if the other party is willing to do so.
These changes only benefit 32RED not the player!!!
Before becoming a regular player at the 32RED group some 3 years ago i was a VIP player at the Fortune Lounge Group. I used to have my personal VIP host whom i could call pretty much 24/7 and he would always drop a few hundred comps into my account without even checking my accounts, knowing very well i would make it up with deposits in the next few days. He would also visit me in my hometown every 6 months, take me out for dinner and would drop 500 chips into my account as a thank you. I also went a few times on their cruises which they do every year. Didn't even have to compete for the tickets, they invited me to go, all expenses paid even the flights to get to the departure port.
Some 3 years ago they also introduced the 24hr pending period for withdrawals and after losing some withdrawals worth 5K and higher within a few weeks i registered with 32RED. Never went back to Fortune Lounge, although up to this day every month i still get a 50 chips loyalty bonus credited to my account. Total deposits in the past 3 years maybe 1.5K. So they lost a very loyal player over that new rule and i know i wasn't the only one as i knew personally a lot of players at Fortune Lounge.
Yesterday i registered my first new casino account in 3 years. Never bothered to even look if there are some new casinos out there as i was happy at 32RED. Now Guts Casino will get a good share of my deposits.
Let me also clear up the thing about daily bonuses. Every MGS casino is working on a 25-30% bonus ratio, no matter how many promotions they offer. And other casinos do have daily promotions as well. E.g. Fortune Lounge - 2 x 30-50% every week, each running for 3 days, 2-3 x 100% every month also running for 3 days giving the player more time to claim it. The bonus amounts are much higher, e.g. deposit 1000, get 500, or deposit 500, get 500. On average it runs at around 30%/week as 1 day/week there is no bonus available, mostly Thursday. Overall, all MGS casinos will give you on average the same amount in comps, no matter if they are promotional or goodwill.
Last sentence, i won't close my accounts at 32RED over these changes, i am just very disappointed about the route they have taken lately and hence, will reduce my play time there to the days where 50 or 100% bonuses are available, so maybe 2 or 3 days/ week instead of daily. And i will certainly not play on Friday or Saturday.
Good luck to everyone
Harry
Don't want to offend anyone but as a newbie here and reading through the 32RED threads it looks like most of the people "admire" 32RED for how great they are and would take any crap from them as long as they are getting paid, even when it takes 4 days. To be honest, i like them a lot too, played nearly 100% of my playtime there in the past 3 years ever since i registered there. However, just to sum up the changes over recent months:
- no more weekend payouts - saves a lot in payouts as players will reverse and lose
- massive amount of players downgraded from Club Rouge or the other programs at sister sites - much reduced bonus amounts, e.g. on 100% days only 25 on lower tiers instead of max. 200 if you are Club Rouge member or similar highest level on sister casinos. If they really put the player first, then they would warn those who will be affected by a downgrade giving the players the chance to deposit more to avoid a downgrade.
- 24hr - pending period - same as first line
The worst is if you decide to withdraw on Thursday, after 3.15pm. You will have to wait until Monday afternoon to receive your withdrawal, if there is any left. That is 4 days they keep your cash.And just as a reminder, our deposits are taken from our accounts instantly and in my view if something works one way, it always can work the reverse way as well if the other party is willing to do so.
These changes only benefit 32RED not the player!!!
Before becoming a regular player at the 32RED group some 3 years ago i was a VIP player at the Fortune Lounge Group. I used to have my personal VIP host whom i could call pretty much 24/7 and he would always drop a few hundred comps into my account without even checking my accounts, knowing very well i would make it up with deposits in the next few days. He would also visit me in my hometown every 6 months, take me out for dinner and would drop 500 chips into my account as a thank you. I also went a few times on their cruises which they do every year. Didn't even have to compete for the tickets, they invited me to go, all expenses paid even the flights to get to the departure port.
Some 3 years ago they also introduced the 24hr pending period for withdrawals and after losing some withdrawals worth 5K and higher within a few weeks i registered with 32RED. Never went back to Fortune Lounge, although up to this day every month i still get a 50 chips loyalty bonus credited to my account. Total deposits in the past 3 years maybe 1.5K. So they lost a very loyal player over that new rule and i know i wasn't the only one as i knew personally a lot of players at Fortune Lounge.
Yesterday i registered my first new casino account in 3 years. Never bothered to even look if there are some new casinos out there as i was happy at 32RED. Now Guts Casino will get a good share of my deposits.
Let me also clear up the thing about daily bonuses. Every MGS casino is working on a 25-30% bonus ratio, no matter how many promotions they offer. And other casinos do have daily promotions as well. E.g. Fortune Lounge - 2 x 30-50% every week, each running for 3 days, 2-3 x 100% every month also running for 3 days giving the player more time to claim it. The bonus amounts are much higher, e.g. deposit 1000, get 500, or deposit 500, get 500. On average it runs at around 30%/week as 1 day/week there is no bonus available, mostly Thursday. Overall, all MGS casinos will give you on average the same amount in comps, no matter if they are promotional or goodwill.
Last sentence, i won't close my accounts at 32RED over these changes, i am just very disappointed about the route they have taken lately and hence, will reduce my play time there to the days where 50 or 100% bonuses are available, so maybe 2 or 3 days/ week instead of daily. And i will certainly not play on Friday or Saturday.
Good luck to everyone
Harry
- Joined
- Mar 21, 2012
- Location
- Northants
I am not going to lie I did read your post but I can only read a few bits and get lost, (any threads) But agree with the changres is abit bad and Surery as mentioned that the poll will reflect this
Don't want to offend anyone but as a newbie here and reading through the 32RED threads it looks like most of the people "admire" 32RED for how great they are and would take any crap from them as long as they are getting paid, even when it takes 4 days. To be honest, i like them a lot too, played nearly 100% of my playtime there in the past 3 years ever since i registered there. However, just to sum up the changes over recent months:
- no more weekend payouts - saves a lot in payouts as players will reverse and lose
- massive amount of players downgraded from Club Rouge or the other programs at sister sites - much reduced bonus amounts, e.g. on 100% days only 25 on lower tiers instead of max. 200 if you are Club Rouge member or similar highest level on sister casinos. If they really put the player first, then they would warn those who will be affected by a downgrade giving the players the chance to deposit more to avoid a downgrade.
- 24hr - pending period - same as first line
the worst is if you decide to withdraw on Thursday, after 3.15pm. You will have to wait until Monday afternoon to receive your withdrawal, if there is any left. That is 4 days they keep your cash.And just as a reminder, our deposits are taken from our accounts instantly and in my view if something works one way, it always can work the reverse way as well if the other party is willing to do so.
I have written to Pat about this and got some pathetic answers:
Can you read between the lines? These changes only benefit 32RED and their bottom line, nobody else. And players just accept them because they are happy that they get paid eventually!!!!
Before becoming a regular player at the 32RED group some 3 years ago i was a VIP player at the Fortune Lounge Group. I used to have my personal VIP host whom i could call pretty much 24/7 and he would always drop a few hundred comps into my account without even checking my accounts, knowing very well i would make it up with deposits in the next few days. He would also visit me in my hometown every 6 months, take me out for dinner and would drop 500 chips into my account as a thank you. I also went a few times on their cruises which they do every year. Didn't even have to compete for the tickets, they invited me to go, all expenses paid even the flights to get to the departure port.
Some 3 years ago they also introduced the 24hr pending period for withdrawals and after losing some withdrawals worth 5K and higher within a few weeks i registered with 32RED. Never went back to Fortune Lounge, although up to this day every month i still get a 50 chips loyalty bonus credited to my account. Total deposits in the past 3 years maybe 1.5K. So they lost a very loyal player over that new rule and i know i wasn't the only one as i knew personally a lot of players at Fortune Lounge.
Yesterday i registered my first new casino account in 3 years. Never bothered to even look if there are some new casinos out there as i was happy at 32RED. Now Guts Casino will get a good share of my deposits.
Let me also clear up the thing about daily bonuses. Every MGS casino is working on a 25-30% bonus ratio, no matter how many promotions they offer. And other casinos do have daily promotions as well. E.g. Fortune Lounge - 2 x 30-50% every week, each running for 3 days, 2-3 x 100% every month also running for 3 days giving the player more time to claim it. The bonus amounts are much higher, e.g. deposit 1000, get 500, or deposit 500, get 500. On average it runs at around 30%/week as 1 day/week there is no bonus available, mostly Thursday. Overall, all MGS casinos will give you on average the same amount in comps, no matter if they are promotional or goodwill.
Last sentence, i won't close my accounts at 32RED over these changes, i am just very disappointed about the route they have taken lately and hence, will reduce my play time there to the days where 50 or 100% bonuses are available, so maybe 2 or 3 days/ week instead of daily. And i will certainly not play on Friday or Saturday.
Good luck to everyone
Harry
- Joined
- Mar 22, 2010
- Location
- Mostly the Netherlands
No offense, but i don't see anything "pathetic": It's Pat H. Ethic's
sorry that pun was imminent, but i actually think that's a crude remark, and unfitting: forum etiquette normally desires that you don't just post private messages, especially from accredited Casino-reps or managers, without consent, so i am not sure if you asked Pat if you could post that, but disregarding of that, he certainly wouldn't appreciate the "pathetic" remark..But it's actually a very clear and very acceptable answer if you ask me...It's also quite true, and i would like to stress that there are indeed more responsible gambling features that have been implemented.. They said it was a business decision, and for them to be able to justify giving daily bonuses and comps to all their players, i think it's a good section to be cutting in, as most players won't really notice a difference, if you make a substantial cash out, you will be paid swiftly, and even if you request it on friday late night, it would still be in your wallet or bank in an acceptable timeframe..
Sure, there are Casinos that pay faster, but none of them i know are as generous as 32red with their bonuses, especially if you include the comps and extras throughout the year..but that's my experience
Anyway, you said you wouldn't be closing your account, and i appreciate the fact that you are unhappy with their business decisions, and had to say something about it, just don't quote people's explanations, to label them as pathetic, and then go and throw in a few points, that you present as facts, but are just opinions.
I bolded the ones i particularly find uncool.
- Joined
- Nov 24, 2008
- Location
- UnKnown
Thanks mate I was just joking around with Trilej in a nice way for everyone's information
I did find it extra funny as it actually found an IKEA Mug which is Swedish 
- Joined
- Dec 18, 2014
- Location
- Balcony
No offense, but i don't see anything "pathetic": It's Pat H. Ethic's
But it's actually a very clear and very acceptable answer if you ask me...It's also quite true, and i would like to stress that there are indeed more responsible gambling features that have been implemented.. They said it was a business decision, and for them to be able to justify giving daily bonuses and comps to all their players, i think it's a good section to be cutting in, as most players won't really notice a difference, if you make a substantial cash out, you will be paid swiftly, and even if you request it on friday late night, it would still be in your wallet or bank in an acceptable timeframe..
Sure, there are Casinos that pay faster, but none of them i know are as generous as 32red with their bonuses, especially if you include the comps and extras throughout the year..but that's my experience
Anyway, you said you wouldn't be closing your account, and i appreciate the fact that you are unhappy with their business decisions, and had to say something about it, just don't quote people's explanations, to label them as pathetic, and then go and throw in a few points, that you present as facts, but are just opinions.
I bolded the ones i particularly find uncool.
You are right indeed and i removed those parts from my post.
I was just expressing my unhappiness with the recent changes. Players will vote with their deposits, period.
Cheers
Harry
- Joined
- Mar 22, 2010
- Location
- Mostly the Netherlands
You are right indeed and i removed those parts from my post.
I was just expressing my unhappiness with the recent changes. Players will vote with their deposits, period.
Cheers
Harry
Fair enough
- Joined
- Apr 18, 2009
- Location
- Sweden
Thanks mate I was just joking around with Trilej in a nice way for everyone's information
It was spelled wrong though. It should have been Mugg
Funny this started as a really rude message to the people behind 32Red.
Suddenly everyone are taking their chances again to talk down on them again. Isn't one post enough from each one? Do you really have to write the same all over again in every thread?
I don't approve what they have done but I have told them that and posted in one thread. Please don't make this in to one more bashfest of them.
Posting private messages is really rude and is against the rules
- Joined
- Nov 24, 2008
- Location
- UnKnown
It was spelled wrong though. It should have been Mugg
Funny this started as a really rude message to the people behind 32Red.
Suddenly everyone are taking their chances again to talk down on them again. Isn't one post enough from each one? Do you really have to write the same all over again in every thread?
I don't approve what they have done but I have told them that and posted in one thread. Please don't make this in to one more bashfest of them.
Posting private messages is really rude and is against the rules
You are aboslute right there Trilej. I agree 100% in what you are saying. I do understand all peoples view. But yes no need for all that bashing of them not fair at all end of the day.
I am actually impressed with myself as I have not taken part in this. I have decided to do it my own way and let my money speak in stead. Guts, Betsafe, Inetbet and SkyVegas will get my deposits from now on. But might pop in at 32Red when I have bit of spare but wont be my first place to go as it used to but to be fair I do like these guys and only downloadable Casino I Trust 100% and that is what we all have to give them 100% Trust. They provide superb service and you know you will be paid and Mark our Rep here at Casinomeister is in my opinion what keeps them up there still. (not to forget Pat who is a top guy).
I just wanna beg everyone here to just stop the bashin and let your deposits speak themselves. We will get nowhere by keep giving them all the BS here. They have taken a decision nothing Mark or anyone else can do anything about no matter how much they wouuld love to. This decision has been taking at the right top where unfortunately money speaks. End of day it is a business and they must have felt they needed to do these cutbacks or else why did they do it? Just to upset all of us ?? no way.....
So yes if we all just instead let our deposit tell then they hopefully will realize it was a wrong decision and in future we might get our old 32Red back again. Merry Christmas to everyone
- Joined
- Mar 21, 2012
- Location
- Northants
May be my last post, Just my 2p worth, I no I try no to knock caiono as what you write is stays there, I
But you have have to remember that noticed that the big boys here do not like to change subtitles unless its necessary as every person has there own words about sites, so be careful what what is said, Easy to knock a few sites to be the bes casino going because you won a few squids, But take note that casino take the down fall for people who lose, I lose all the bloody time, My loss but
AS said before people are quick to knock casino when losing but when WIN nothing but praise
But you have have to remember that noticed that the big boys here do not like to change subtitles unless its necessary as every person has there own words about sites, so be careful what what is said, Easy to knock a few sites to be the bes casino going because you won a few squids, But take note that casino take the down fall for people who lose, I lose all the bloody time, My loss but
AS said before people are quick to knock casino when losing but when WIN nothing but praise
PNEFOREVER2
Dormant account
- Joined
- Jun 3, 2011
- Location
- Preston,lancs
Somewhat unnecessary by the OP, everyone who plays there (or used to in some cases) are or were in the same boat, we don't all go starting threads like this one.
Also unnecessary to close the account, whilst I might play at other casinos Fridays - Sunday in future, I'll be certainly keeping be keeping my 32Red account open for when I decide to deposit Mondays - Thursdays, plus they'll still offer decent bonuses.
If I manage to make a withdrawal on those days, just takes a little self control not to reverse for 24 hours.
Also unnecessary to close the account, whilst I might play at other casinos Fridays - Sunday in future, I'll be certainly keeping be keeping my 32Red account open for when I decide to deposit Mondays - Thursdays, plus they'll still offer decent bonuses.
If I manage to make a withdrawal on those days, just takes a little self control not to reverse for 24 hours.
my thoughts
I love 32 red there always happy to kick a free chip here and there if you luck has been absent
quite frequently recently. anyway im a tad upset about the changes and i hope they change back
is this the whole 32 red group? eg golden/dash ?
I love 32 red there always happy to kick a free chip here and there if you luck has been absent
quite frequently recently. anyway im a tad upset about the changes and i hope they change back
is this the whole 32 red group? eg golden/dash ?
- Joined
- May 22, 2013
- Location
- Cumbria
If 32Red want to be responsible, then the reversals from a pending amount should be tied to a customers deposit limits
I.e if a customer has a limit of say £100
they deposit £50
win and withdraw £200, which then becomes pending and reversible for at least 24 hours
then the reversal amount should be limited to the £50 left of their limit.
anything else is not responsible gaming, when a customer could be able to reverse many many times their set limit
I.e if a customer has a limit of say £100
they deposit £50
win and withdraw £200, which then becomes pending and reversible for at least 24 hours
then the reversal amount should be limited to the £50 left of their limit.
anything else is not responsible gaming, when a customer could be able to reverse many many times their set limit
- Joined
- May 22, 2013
- Location
- Cumbria
I find Betat to be much more generous. If I've had a bad session there, I get an email a few days later saying they've put something in my account.
I don't have to go grovelling to customer services. In fact the only time I ever asked 32Red for a comp, they merely added a few loyalty points, to bring them up to the next redeemable level
- Joined
- Sep 21, 2014
- Location
- Norway/Thailand
Why do everyone like 32Red so much? I dont see the point? There are allot of good casinos that have every slot game avalible and fast payouts. Betsafe,Nordicbet,Unitbet come to mind. Why bother with clunky old 32Red
- Joined
- Mar 4, 2008
- Location
- uk
because this casino really did show the way forward for most online casinos ( the great ones ) they were very good & focused mainly on the player , over the last year though this has shifted a lot & hence to why people aren't happy , still a good casinos but as youve pointed out there are now many better than them.
- Joined
- Feb 22, 2013
- Location
- United Kingdom
if i know i want to play purely mg games then it is my first port of call, web based casinos are much improved but the games still run better, smoother and faster in the download casinos.
Unfortunately like most players today i want a mix of providers namely wms, netent, mg and nextgen would be perfect mix for me.
I do think 32red will get left behind soon if they don't adapt and by that i mean more slot provider choice and a much improved web based casino as the games arcade and non download casino leave a lot to be desired especially when you compare them to the competition.
Unfortunately like most players today i want a mix of providers namely wms, netent, mg and nextgen would be perfect mix for me.
I do think 32red will get left behind soon if they don't adapt and by that i mean more slot provider choice and a much improved web based casino as the games arcade and non download casino leave a lot to be desired especially when you compare them to the competition.
- Joined
- Jul 9, 2011
- Location
- England
To be honest IMHO, as tempting as it is, if a player cannot resist reversing a withdrawal to the extent that they reverse every withdrawal made- should they really be gambling in the first place?
Don't get me wrong, we all have done it, we all reverse at some point after a withdrawal. However if someone has such lack of control that reversing withdrawals becomes a problem, I would argue that maybe...just maybe- that they have a gambling problem.
- Joined
- May 22, 2013
- Location
- Cumbria
But isn't that also like saying there shouldn't be deposit limits, because if someone can't control their own deposits, then they really shouldn't be gambling in the first place.
I've reversed now and again, but only usually a portion of the total amount. So I wasn't speaking from my point of view.
I was talking about the people who can't resist. The UKGC stipulate that a casino has to have deposit limits to protect those types of gamblers. But I bet they haven't taken into account the 'reversers'. If someone needs to limit their deposits, shouldn't the limit also work with reversals? where there could be a lot more money at stake
- Joined
- Apr 18, 2009
- Location
- Sweden
I don't know but a few things come to mind then. The casino are helpful with letting the player set deposit limits, but they are not your parents. They shouldn't be allowed to tell what you should use your winning for.
Why cash out in the first place if you later will reverse it?
If someone have that urge to play but know that they won't be able to not reverse, then they can either ask the casino to close their account until they have their money, or they could ask someone to change their password.
I think it has to be some resonable responsibilty set by the player himself too. Why is he playing? To kill time, he loves to play or to win money?
- Joined
- Oct 14, 2004
- Location
- United Kingdom
We now have Pat comparing apples with oranges. The regulatory enhancements are all about players being able to control their deposits, but the manual flushing and pending periods are about WITHDRAWALS. Players want to be paid as fast as the technology will allow, which 32Red have been demonstrating for the last decade is within hours. Being able to control deposit limits from within the software makes no difference to the speed of withdrawals, they are separate, apples and oranges. Once a player has decided to withdraw, that money should be "dead in the water", so the quicker the player can receive it the quicker they can SPEND it, or even withdraw it to their bank and treat themselves to something other than gambling.
It seems we are getting more "corporate speak", and a shifting of the "blame" onto the UKGC for causing longer withdrawal times by IMPROVING the facilities players have to control their deposits
Manual flushing only started because the old 6 hour pending was changed to 24. With the old 6 hour pending there was no need for players to request a flush in order to get paid the next day.
If the UKGC make further enhancements to the regulatory requirements, does this mean we will have 48 hour pending imposed?
It seems we are getting more "corporate speak", and a shifting of the "blame" onto the UKGC for causing longer withdrawal times by IMPROVING the facilities players have to control their deposits
Manual flushing only started because the old 6 hour pending was changed to 24. With the old 6 hour pending there was no need for players to request a flush in order to get paid the next day.
If the UKGC make further enhancements to the regulatory requirements, does this mean we will have 48 hour pending imposed?
- Joined
- Jul 9, 2011
- Location
- England
Hardly! Deposit limits are a totally different aspect to reversing a withdrawal. Deposit limits make sure people don't play more than they can realistically afford too, it is easy to make three deposits in a day, lose it and then continue to deposit and loose track of what you have spent/lost! Deposit limits serve to prevent this in some respect.
I'm not disagreeing with your point because I think it is a perfectly valid point you have made, and I actually agree with the point that maybe their should be a restriction on reversing too! My point was that if someone cannot resist reversing "all" of their withdrawal, and it is a common theme, then maybe that person has a problem.
The way some people have gone on about it on here, you would think that nobody at all has any self control to just wait for that withdrawal. Sure, on occasions reverse a certain amount if you want to play some more, but surely there should also be some responsibility from the player as well and not just be all down to the casino to put the restrictions on in place. After all, even on deposit limits- it needs a player to initiate putting that in place in the first place. If such a thing was applied to reversals, then they player w/could just change the settings to allow them to reverse more in the future- either way it needs a player to exercise a level of control over their money, deposits AND withdrawals.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Hardly! Deposit limits are a totally different aspect to reversing a withdrawal. Deposit limits make sure people don't play more than they can realistically afford too, it is easy to make three deposits in a day, lose it and then continue to deposit and loose track of what you have spent/lost! Deposit limits serve to prevent this in some respect.
I'm not disagreeing with your point because I think it is a perfectly valid point you have made, and I actually agree with the point that maybe their should be a restriction on reversing too! My point was that if someone cannot resist reversing "all" of their withdrawal, and it is a common theme, then maybe that person has a problem.
The way some people have gone on about it on here, you would think that nobody at all has any self control to just wait for that withdrawal. Sure, on occasions reverse a certain amount if you want to play some more, but surely there should also be some responsibility from the player as well and not just be all down to the casino to put the restrictions on in place. After all, even on deposit limits- it needs a player to initiate putting that in place in the first place. If such a thing was applied to reversals, then they player w/could just change the settings to allow them to reverse more in the future- either way it needs a player to exercise a level of control over their money, deposits AND withdrawals.
However, there is a 7 day notice period for an increase, so the player would at least be protected from an impulse to reverse the lot from the big win that caused the temptation. As for the future, the player set limits are not the only regulatory protection. Casinos also have to monitor for signs that players might have lost control of their play, and act to ensure that the player is still in control of their desires. Failure to do so could mean regulatory action should such a player subsequently get into serious problems.
- Joined
- May 22, 2013
- Location
- Cumbria
I wonder if someone constantly reversing their wins would be seen by the UKGC as a loss of control?
Since someone with a problem is more likely to reverse the whole amount, than make a fresh deposit of the same amount
- Joined
- Jul 9, 2011
- Location
- England
I did think there was a notice period, wasn't sure if all casinos had that on changing limits though, and even so if someone reaches that deposit limit or on the flip side has a win and realizes that they can't deposit/reverse because of the limit, surely they will just remove it for future deposits/withdrawals.
I think that is a good idea that casino's should monitor whether people are in control, but enforcing that surely would be difficult from a regulatory point of view?? If a casino is making a lot of money then why would they point that out to a player? how would a regulator prove that the casino knew that the person had lost control and not acted on it?
It would be somewhat reliant on the casino being very ethical in their business practice, and somehow I doubt that all casino's act in an ethical way and in the best interest in the player.
- Joined
- May 22, 2013
- Location
- Cumbria
It also appears that the 24 hr pending/reversible doesn't count at the weekend. I've just checked on my current withdrawal, which has now been pending for 43 hours, and is still reversible
- Joined
- Jul 29, 2014
- Location
- .
Lets be fair here, 32reds xmas promotion is very generous and you are still COMPLETELY safe if you win big there, I would not sweat any payout from them ever - you are getting it 100%. The vast majority of casinos are being scrooges at Christmas and do not treat customers with the same respect as 32red do.
Yes they are not number 1 anymore but they are still a top notch outfit. I give them a huge thumbs up.
Yes they are not number 1 anymore but they are still a top notch outfit. I give them a huge thumbs up.
- Joined
- Jan 24, 2013
- Location
- Scotland
You are right to highlight this aspect.
Knowing you will actually get your money at all is rather more important than knowing when it's going to arrive!
For that reason (plus my Viper software preference) I will still play most of my Microgaming at 32 Red.
Having said that...
I don't like the way that these customer unfriendly changes have taken place progressively. I do agree with Dunover on this. It's almost comical how accurately the forum predicted this change back when weekend withdrawals were removed.
The real issue for me is that although all businesses are focussed on making money, the best ones (like 32 Red have been for years) recognise that putting customers first is the best long term route to making money.
This sequence of changes demonstrates a business model that has quite simply lost sight of that understanding.
- Joined
- Jul 29, 2014
- Location
- .
Thanks 243lines, this is definitely the most important thing BY FAR and I am glad you agree, 32red are still a top outfit
However on this I do have to disagree and we should not lose sight of why.
Customer friendly policys like processing withdrawals <2hrs, no reverse periods and frequent bonuses cost the casinos money. Processing fees are high and the less withdrawals that are carried out (due to reversals being lost) the better it is for the casinos bottom line. Given x amount of deposits with x amount of bonuses being granted and then x value of withdrawals initiated a casino with GUTS processing time and policys will make less profit than one with 32reds policys.
Correct me if I am wrong dude as I do not want to suggest things that are not true but I take your statement of
to mean that you think ok although it costs GUTS more money to be customer friendly the amount of deposits and repeat business they get due to friendlier policys will eventually take their profit to be higher long term. I would disagree with that - I think these costs are so significant that being very very customer friendly might get you a good rep on the forums/with players but you are not making as much money, long term, as you could. I don't think 32red would change their stance if it was not so significant to the bottom line, long term.
Nice guys/companys are just that - nice, but it comes at a cost to them personally. We should all appreciate that instant processing and no reverse possible is not there for the companys benefit but ours and infact it does cost them money.
- Joined
- Apr 18, 2009
- Location
- Sweden
I believe you have missed the fact that Guts are having a fee for each withdrawl you make, just to cover up for that loss.
I would gladly pay the same at 32Red.
Guts don't give away as much bonuses either, so I think they are making the same kind of money as 32Red. I don't think they have the same amount of customer base yet though.
- Joined
- Jul 29, 2014
- Location
- .
I didn't forget that fact. You could substitute any casino with <2hr payouts and no reversals into my post (Videoslots for one - they don't have a fee). I have an account at GUTS and the withdrawal fees are very low. I don't believe they cover anywhere near the full cost of the transactions but that's a total guess by me. I would also gladly pay the same at 32red for quick processing!
- Joined
- Apr 18, 2009
- Location
- Sweden
We don't know what each casinos have for costs, and neither do they know what other casinos have since it's different deals, so whatever we say we are just speculating.
We can agree to disagree though since we don't know
The big big question is. How in the world can we make 32Red change back to the casino we want them to be?
How do we make them listen?
- Joined
- Jul 29, 2014
- Location
- .
I think they definitely definitely do listen to players on this forum - they might not always come to a decision that we like but they do listen.
If you mean how do we get weekend processing and max 4hr till processed cash out times again? I don't know. I wish we could get that back also
I'll still be playing there though, and they will still be on my list of casinos to recommend to others.
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