wulp2
Newbie member
- Joined
- Feb 17, 2018
- Location
- Netherlands
I had some winnings at LVBet and to prevent me from reversing my withdrawal I had excluded myself for 3 days.
One day later I received an email requesting documents. I do not know why as they already had them, but that was not the main issue, the same email also stated: "Please note that due to pending verification your withdrawal has been canceled and funds returned back to your gaming account."
As you can imagine, I was annoyed by that message so I replied them how dissatisfied I was. The support team took control of the issue, made sure my documents were approved asap and did a manual withdrawal of my winnings. I had the money in my bank account the next day!
I just wanted to share this.
One day later I received an email requesting documents. I do not know why as they already had them, but that was not the main issue, the same email also stated: "Please note that due to pending verification your withdrawal has been canceled and funds returned back to your gaming account."
As you can imagine, I was annoyed by that message so I replied them how dissatisfied I was. The support team took control of the issue, made sure my documents were approved asap and did a manual withdrawal of my winnings. I had the money in my bank account the next day!
I just wanted to share this.