killy33
Dormant account
- Joined
- Jul 23, 2009
- Location
- Argentina Buenos aires
Hello everyone well i went to goldenpalace wich i am user i never had problem withdrawing and nothing but today i do had a problem i log and play the game rome and glory i get 3 scatters and the game give me 10 free spins with a ramdom simbol that would use as scatter the symbol the game give me was a grapes.Well during the freespins stage i get on a line 3 grapes symbol and 2 cesars face ( cesars face paid 5000x the line) that means 5 cesar face
for my surprise it only give me 2 bucks i was paliyng 40 cents per shot 0.2 perline.
well i contacted support via chat i told them and the guy didnt know what i was talking about he ask me screenshots via mail, i told him look by yourself is on my game history..
well talk to the guy like 15 minutes without geting answers so i told him some one calle me at my house,ok i dude call me i explain the rules of tHE game (BECAUSE HE DIDNT KNOW IT)the guy said that he cant know if the mistery simbol were the grapes(if u see the history of my play you will find the answer..)well after talking by phone he said he was gonna sent a mail to playtech technicians, i know i won because the rules said it im not very happy with this situation when you loose they keep the money when you win?? bla bla bla i leave you a few screenshot so you see the game ss
Uploaded with
you may see that i have 3 grapes with 2 cesars face,remember the grapes are scatters(mistery simbolscatter the machine gave me)
and here are the rules of ( the mistery simbol that is use as a scatter)
Link Removed ( Old/Invalid)
they are in spanish but they are very clear to understand. the fact is i know i won but why i didnt get paid?
well im waiting a response from them they said it could take 5 minutes to 1 day
for my surprise it only give me 2 bucks i was paliyng 40 cents per shot 0.2 perline.
well i contacted support via chat i told them and the guy didnt know what i was talking about he ask me screenshots via mail, i told him look by yourself is on my game history..
well talk to the guy like 15 minutes without geting answers so i told him some one calle me at my house,ok i dude call me i explain the rules of tHE game (BECAUSE HE DIDNT KNOW IT)the guy said that he cant know if the mistery simbol were the grapes(if u see the history of my play you will find the answer..)well after talking by phone he said he was gonna sent a mail to playtech technicians, i know i won because the rules said it im not very happy with this situation when you loose they keep the money when you win?? bla bla bla i leave you a few screenshot so you see the game ss
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you may see that i have 3 grapes with 2 cesars face,remember the grapes are scatters(mistery simbolscatter the machine gave me)
and here are the rules of ( the mistery simbol that is use as a scatter)
Link Removed ( Old/Invalid)
they are in spanish but they are very clear to understand. the fact is i know i won but why i didnt get paid?
well im waiting a response from them they said it could take 5 minutes to 1 day