Goldenpalace.com win and not paid

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
Hello everyone well i went to goldenpalace wich i am user i never had problem withdrawing and nothing but today i do had a problem i log and play the game rome and glory i get 3 scatters and the game give me 10 free spins with a ramdom simbol that would use as scatter the symbol the game give me was a grapes.Well during the freespins stage i get on a line 3 grapes symbol and 2 cesars face ( cesars face paid 5000x the line) that means 5 cesar face
for my surprise it only give me 2 bucks i was paliyng 40 cents per shot 0.2 perline.
well i contacted support via chat i told them and the guy didnt know what i was talking about he ask me screenshots via mail, i told him look by yourself is on my game history..
well talk to the guy like 15 minutes without geting answers so i told him some one calle me at my house,ok i dude call me i explain the rules of tHE game (BECAUSE HE DIDNT KNOW IT)the guy said that he cant know if the mistery simbol were the grapes(if u see the history of my play you will find the answer..)well after talking by phone he said he was gonna sent a mail to playtech technicians, i know i won because the rules said it im not very happy with this situation when you loose they keep the money when you win?? bla bla bla i leave you a few screenshot so you see the game ss

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you may see that i have 3 grapes with 2 cesars face,remember the grapes are scatters(mistery simbolscatter the machine gave me)

and here are the rules of ( the mistery simbol that is use as a scatter)

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they are in spanish but they are very clear to understand. the fact is i know i won but why i didnt get paid?

well im waiting a response from them they said it could take 5 minutes to 1 day
 
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rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Hello you :)

I think it looks like you have gotten the correct "win".

You got grapes as "secret scatter", but I don`t think the "secret scatter" is wild in bonus game. But the "ordinary" scatter is wild in normal play to my knowledge. The thing about secret scatters in this game, is that it will "expand" but it will still only count as "grapes" and not wilds.
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
Hello you :)

I think it looks like you have gotten the correct "win".

You got grapes as "secret scatter", but I don`t think the "secret scatter" is wild in bonus game. But the "ordinary" scatter is wild in normal play to my knowledge. The thing about secret scatters in this game, is that it will "expand" but it will still only count as "grapes" and not wilds.

Yes it works like a wild ,well thats what it said in the info game and i saw how the grapes(in this case) replace others simbols and works as a wilds,in other spins it work like that but in this win it only count 2 bucks,something is wrong, here thanks 4 your reply
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Yes it works like a wild ,well thats what it said in the info game and i saw how the grapes(in this case) replace others simbols and works as a wilds,in other spins it work like that but in this win it only count 2 bucks,something is wrong, here thanks 4 your reply

I read in the paytable/info now, and I still don`t think that the randomly chosen symbol is wild in the bonus game. That would just not make any sense.

The ordinary scatter is wild in both normal play and in bonus game. The randomly chosen symbol is not wild, it will only vertically expand if possible. For example, if you had gotten 5 "scatter" grapes in the bonus game, then they all would have expanded and the whole screen would have been filled with grapes. These would of course not have been wilds.
 
Last edited:

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
I read in the paytable/info now, and I still don`t think that the randomly chosen symbol is wild in the bonus game. That would just not make any sense.

The ordinary scatter is wild in both normal play and in bonus game. The randomly chosen symbol is not wild, it will only vertically expand if possible. For example, if you had gotten 5 grapes in the bonus game, then they all would have expanded and the whole screen would have been filled with grapes. These would of course not have been wilds.


ok i still dont get it, what are the purpose of the symbols???
i thabks yours reply but i think there something wrong here
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
ok i still dont get it, what are the purpose of the symbols???
i thabks yours reply but i think there something wrong here

I am not so familiar with this game, but you can ask Simmo!. I think he can explain. By the way, this link will direct you to his page where he plays this game (bonus round). Maybe it will help.

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chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I love that game - I won almost $70 on a 20 cent bet once!

The building/temple or whatever is the main scatter/wild - if you get three more it will retrigger free spins and those are wild, but the mystery scatters during free spins aren't wild. If you get 3 or more they will expand over the reel and pay you a scatter pay - if you get a scatter on every reel it can really pay out.

Captain's Treasure Pro has sort of the same kind of thing.
 

sparkz

Dormant account
Joined
Dec 27, 2007
Location
Earth
sounds to me like "gladiator"

On free spins if you get that far up the selection path (starts with first row as free spin numbers, then multiplier, then extra scatter, followed by extra wild and then something else, you keep selecting once on each row until you hit an "X" which starts the free spins) you can select an extra scatter if im thinking correctly.


Screenie below to give the idea. The old man symbol was the extra scatter. On that specific win it got me $75 for that where the spin value was 50c. Then a few freespins later it did the same, won $150+ off a 50c bet in total.


Im guessing that all scatters counts as just 4 scatters at a specific payout amount (see the 4x - 75 next to where it says "extra scatter"). Quite possibly it fills the screen with scatters to prevent another winning combination apart from the scatters
 

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killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
I love that game - I won almost $70 on a 20 cent bet once!

The building/temple or whatever is the main scatter/wild - if you get three more it will retrigger free spins and those are wild, but the mystery scatters during free spins aren't wild. If you get 3 or more they will expand over the reel and pay you a scatter pay - if you get a scatter on every reel it can really pay out.

Captain's Treasure Pro has sort of the same kind of thing.



ok as you said pay as scatter thats all i want but it didnt pay as a scatter

thanks 4 your reply mate
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
sounds to me like "gladiator"

On free spins if you get that far up the selection path (starts with first row as free spin numbers, then multiplier, then extra scatter, followed by extra wild and then something else, you keep selecting once on each row until you hit an "X" which starts the free spins) you can select an extra scatter if im thinking correctly.


Screenie below to give the idea. The old man symbol was the extra scatter. On that specific win it got me $75 for that where the spin value was 50c. Then a few freespins later it did the same, won $150+ off a 50c bet in total.


Im guessing that all scatters counts as just 4 scatters at a specific payout amount (see the 4x - 75 next to where it says "extra scatter"). Quite possibly it fills the screen with scatters to prevent another winning combination apart from the scatters


k get it for taht reason is not possible i get paid with 3 scatters and the most high pay symbol on one line. thanks 4 your reply
 

sparkz

Dormant account
Joined
Dec 27, 2007
Location
Earth
usually 2 scatters = bet value back or double bet value... your bet value was 40c so either 40c or 80c was paid for that.

If you have 3 scatters it often pays a bit more, so thats the remainder 1.20/1.60. If you had 1 more scatter then it could of paid $40+ and for 5 scatters at that bet value maybe a few $100.

Scatters are never paid with wilds in the combination. I.e the main rule is "Wilds can be any symbol to make the payline except with scatter symbols"

Potentially you changed the grapes to a scatter symbol meaning for the free spins grapes only pay as scatter. Which means of course they sadly cant be combined with wilds to make the winline.



edit: oops didnt see your reply to my post before I posted this ;)
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
usually 2 scatters = bet value back or double bet value... your bet value was 40c so either 40c or 80c was paid for that.

If you have 3 scatters it often pays a bit more, so thats the remainder 1.20/1.60. If you had 1 more scatter then it could of paid $40+ and for 5 scatters at that bet value maybe a few $100.

Scatters are never paid with wilds in the combination. I.e the main rule is "Wilds can be any symbol to make the payline except with scatter symbols"

Potentially you changed the grapes to a scatter symbol meaning for the free spins grapes only pay as scatter. Which means of course they sadly cant be combined with wilds to make the winline.



edit: oops didnt see your reply to my post before I posted this ;)


So you said im wrong and they have the truth?
 

Nifty29

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Joined
Jun 20, 2001
Location
Turn right, then right. then right again
So you said im wrong and they have the truth?

The 'mystery' symbol is NOT a wild symbol. It does NOT substitute for any other symbol.

During the free games, the 'mystery' symbol acts as a scatter symbol. So, the more of the 'mystery' symbol you get on the screen, the higher the payout.

The rules are very clear in this regard and they mention nothing about this symbol being a wild/substitute.

The casino is 100% correct in this case.
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
The 'mystery' symbol is NOT a wild symbol. It does NOT substitute for any other symbol.

During the free games, the 'mystery' symbol acts as a scatter symbol. So, the more of the 'mystery' symbol you get on the screen, the higher the payout.

The rules are very clear in this regard and they mention nothing about this symbol being a wild/substitute.

The casino is 100% correct in this case.

it doesnt said that on spanish info game,but thanks 4 the reply mate
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
That was nice of them to give you some $ :thumbsup:

Actually I didn't know that Golden Palace was still around - I haven't seen one of their streakers for years. :eek2:
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
That was nice of them to give you some $ :thumbsup:

Actually I didn't know that Golden Palace was still around - I haven't seen one of their streakers for years. :eek2:


Sorry i dont know what means streakers im from argentina and i speak english and write it learning watching movies with subtitles. so you can see my english is very poor
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Sorry i dont know what means streakers im from argentina and i speak english and write it learning watching movies with subtitles. so you can see my english is very poor

Rayar es cuando alguien corre desnudo por un lugar lleno de gente, como un partido de fútbol o un partido de tenis. Golden Palace utilizados para contratar a la gente a pintar el nombre de "GoldenPalaceCasino.com" en su cuerpo y correr por lugares muy visibles. Estoy usando Google Translate para traducir al español para usted, así que espero que esto tenga sentido!

He aquí un enlace:
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killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
Rayar es cuando alguien corre desnudo por un lugar lleno de gente, como un partido de fútbol o un partido de tenis. Golden Palace utilizados para contratar a la gente a pintar el nombre de "GoldenPalaceCasino.com" en su cuerpo y correr por lugares muy visibles. Estoy usando Google Translate para traducir al español para usted, así que espero que esto tenga sentido!

He aquí un enlace:
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Ylo tiene gracias ahora entiendo,i undertsant it perfectly now thanks
 
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