Am I being unreasonable or is this slightly vague.
I join Casino Riviera group on Wednesday. I saw the sign up on the fron page and it said $200 for $200.
I joined and deposited 200. I waited overnight and had received a bonus but of 150. I queried it in live chat and was told
Sarah: Hello. How may I assist you?
Carrie: I had live chat yesterday at 10pm GMT with someone because I had only been awarded 150, and not the 200 bonus as offered
Carrie: They told me I had to email, so I did
Carrie: I woke this morning and still no bonus or contact so I emailed again at 8.00 GMT
Carrie: 5 Hours have gone AND STILL no contact and no payment of the extra 50 I am owed
Carrie: Please can we get this sorted now
Carrie:
Sarah: yes we will
Sarah: one momnet
Sarah: moment
Carrie: What sort it or pay me the bonus ?
Sarah: your first purchase was 200 pounds
Carrie: Yes
Sarah: our promotions are as follows : Purchase 50 pounds - receive 100 OR purchase 100 get 150
Sarah: 150 is the max amount for first deposit bonus
Carrie: Where does it say that
Sarah: On the website -
Carrie: Where
Sarah: Bonus money on your first purchase. The following offers are available to you
Sarah: Buy 50, Get 75 FREE
Sarah:
Sarah: OR
Sarah:
Sarah: Buy 100, Get 150 FREE
Sarah: To take advantage of these amazing offers, simply follow the following steps:
Sarah: There
Carrie: No, I want the URL, not what you choose to type
Sarah: www.goldenrivieracasino.com - click on UK flag for UK casino
Sarah: then in promotions - First deposit bonus
Carrie: There is no UK flag, the is a Union Flag but why would I click on that when it says on the front of your screen $200 $200 same as alot of casinos show it in dollars but will honour it to the same in Euros, Dollar and GBP
Sarah: That is correct - up to $200 for $ purchases
Carrie: You go on 99% of the casino sites and they are all in $s. If you play in s they will honour the bonus in s. If there is special requirement for other currencies, they will say so. I did not see the need to click the Union Flag as the website was in the language I understand, English. How am I supposed to know that there is different terms for GBP
Sarah: I realise your point - however on British pound purchases the system automatically recognises currency and awards the relevant bonus ( according to purchase amount ) - unfortunately we will not be able to credit anything extra
Carrie: I understand your system might automatically do this, but that does not escape the fact that your Terms and Conditions on the main page that I entered through does not specify that GBP have their own seperate terms and conditons. Why not put a basic line of text in to say this
Now to be honest, I never saw the Union flag in the corner but to be honest, as I said above, I wouldnt have clicked it as the screen was in my language, English.
Am I being unreasonable here ??
I join Casino Riviera group on Wednesday. I saw the sign up on the fron page and it said $200 for $200.
I joined and deposited 200. I waited overnight and had received a bonus but of 150. I queried it in live chat and was told
Sarah: Hello. How may I assist you?
Carrie: I had live chat yesterday at 10pm GMT with someone because I had only been awarded 150, and not the 200 bonus as offered
Carrie: They told me I had to email, so I did
Carrie: I woke this morning and still no bonus or contact so I emailed again at 8.00 GMT
Carrie: 5 Hours have gone AND STILL no contact and no payment of the extra 50 I am owed
Carrie: Please can we get this sorted now
Carrie:
Sarah: yes we will
Sarah: one momnet
Sarah: moment
Carrie: What sort it or pay me the bonus ?
Sarah: your first purchase was 200 pounds
Carrie: Yes
Sarah: our promotions are as follows : Purchase 50 pounds - receive 100 OR purchase 100 get 150
Sarah: 150 is the max amount for first deposit bonus
Carrie: Where does it say that
Sarah: On the website -
Carrie: Where
Sarah: Bonus money on your first purchase. The following offers are available to you
Sarah: Buy 50, Get 75 FREE
Sarah:
Sarah: OR
Sarah:
Sarah: Buy 100, Get 150 FREE
Sarah: To take advantage of these amazing offers, simply follow the following steps:
Sarah: There
Carrie: No, I want the URL, not what you choose to type
Sarah: www.goldenrivieracasino.com - click on UK flag for UK casino
Sarah: then in promotions - First deposit bonus
Carrie: There is no UK flag, the is a Union Flag but why would I click on that when it says on the front of your screen $200 $200 same as alot of casinos show it in dollars but will honour it to the same in Euros, Dollar and GBP
Sarah: That is correct - up to $200 for $ purchases
Carrie: You go on 99% of the casino sites and they are all in $s. If you play in s they will honour the bonus in s. If there is special requirement for other currencies, they will say so. I did not see the need to click the Union Flag as the website was in the language I understand, English. How am I supposed to know that there is different terms for GBP
Sarah: I realise your point - however on British pound purchases the system automatically recognises currency and awards the relevant bonus ( according to purchase amount ) - unfortunately we will not be able to credit anything extra
Carrie: I understand your system might automatically do this, but that does not escape the fact that your Terms and Conditions on the main page that I entered through does not specify that GBP have their own seperate terms and conditons. Why not put a basic line of text in to say this
Now to be honest, I never saw the Union flag in the corner but to be honest, as I said above, I wouldnt have clicked it as the screen was in my language, English.
Am I being unreasonable here ??