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Golden Palace Group Does Anything to Delay Payment!!

Discussion in 'Online Casino and Poker Complaints - old section' started by wacky1, Jan 15, 2004.

    Jan 15, 2004
  1. wacky1

    wacky1 Dormant account

    Location:
    parts unknown
    I recently signed up at Grand Online Casino, a sister site of Golden Palace. I played their sign up bonus and finished the wagering requirements with a nice profit.

    I cashed out and was asked for ID including a drivers liscence and 2 utility bills. I sent a clear scan of my drivers liscence, a bank statement and a phone bill. I recieved no response after that for about a week after I sent my ID so I decided to contact their support. I was told that the phone bill I sent didnt clearly show my address and to send another one which I did that day. I then was not contacted again for about another week, so I again contacted their support and they told me to resend my ID again, which I did, and then was told my cashin would be processed the next day.

    I never recieved payment the next day so I ciontacted support again and they told me to call their security department, so I did, but it was closed for the day. All this has lasted for over a month and still no payment. The Golden Palace Group simply stalls and delays payments anyway necessary, they have rude support and are all in all a scam operation!!
    This is a warning to all players that this group should be avoided as they are a bunch of scummy a@@holes!!!!
     
  2. Jan 15, 2004
  3. greg4321

    greg4321 Dormant account

    Location:
    Somerdale,NJ
    Fast Payout from Golden Palace

    I have to post a message here in their defense. I had a nice win over at Golden Palace last week. I got my first 4k last night via Wire Transfer. They can only send 4k per week. It took a total of 7 days and that includes the security processing of my ID, utility bill etc.. I have no reason to believe I won't get the rest. I have contacted the CS dept. a number of times as well and each time they couldn't have been nicer.
     
  4. Jan 16, 2004
  5. cipher

    cipher Banned member - being a jerk

    I don't know all the facts here but somehow this just isn't passing the smell test. Over the past 5 to 6 months I've cashed out in excess of $10,000.00 through GOLD NUGGET CASINO as well as ASPINALLS CASINO without any problems or delays. Have a good one.

    Cipher
     
  6. Jan 18, 2004
  7. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    They took 23 days to pay my $337 cashout from their poker room. It was a skin of a group that I affiliated with and it seems all have had nothing but problems. If it is legit just be patient and bitch alot. I think I sent 8 emails and got on live chat twice a week.
     
  8. Oct 26, 2004
  9. casino creature

    casino creature Dormant account

    Location:
    San Pedro Ca.
    DNA samples are next!

    i can vouch for the first message. my buddy is going through the identical same thing with Golden Palace now,, he deposited at aspinalls and he met the wagering req. and cashed out at 2000.00 after the four day pending wait he has had to send drivers lic. scan photo of credit card , and get this he deposit with a netspend card, for those of you that dont know what they are , its a prepaid MasterCard. Inter National Bank sponsers this MasterCard, which you go into a check cashing store and deposit cash onto your card.. GP wants a C.C. statement, of account history. well he has jumped through all there hoops so far .. This has been going on for three weeks now...... He showed me the balance in the Aspinalls account its out of pending and has a waiting stamp on it now i dont understand why these huge casinoes have to even jerk people around as such whats 1800.00 bucks to them... :cool:
     
  10. Oct 26, 2004
  11. two_card

    two_card Dormant account

    Last two cashins at Aspinalls - both 4 days to Neteller

    Last two cashins from GP - 9 days and 2 days to Neteller
     
  12. Oct 26, 2004
  13. Brackis

    Brackis Webmaster

    Location:
    Boston, MA
    agreed... no problems with them here... perhaps if the first time poster gave us more infomrtaion while ressurecting a very old thread he might be listened to.
     
  14. Oct 26, 2004
  15. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Its always the first cashin they take an age with - I think as much to make sure chargebacks etc aren't done as anything else.

    After they've received your ID and paid your first cashin, future ones take about a week to process.
     
    Last edited: Oct 26, 2004
  16. Oct 27, 2004
  17. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    So you are saying there will be a problem only if you use credit card to make the first deposit?

    Did you original poster use a credit card?
     
  18. Oct 27, 2004
  19. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    No I'm not - I was just saying they always take ages for the first withdrawal, but the rest are much faster.

    I just put chargebacks as a possible reason for the delay in making the first payment.
     
  20. Oct 28, 2004
  21. ronmd

    ronmd Guest

    It is due to chargebacks

    I have had this happen to me also with other casinos. I was also asked to sign a waiver that I would not chargback. Its pretty common I think.
     
  22. Oct 29, 2004
  23. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    What can they do if you charge back after signing? What power has this document over charge back?
     

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