Genesis group.

Potatumn

Registered
Joined
Dec 1, 2020
Location
UK
Decided to give genesis brand casino planet a go as I really fancied playing with a bonus but had ran out at other casinos. So against my better judgment after reading bad reviews etc I still gave it a go. Managed to cashout 200GBP on Saturday last week, heard nothing till Monday went on chat got put on hold for 20 minutes while they “contacted the relevant team” came back with no information and said I needed to wait for an email. Waited another 24 hours expecting to get asked for docs or the usual heel dragging casinos try to do to receive no emails. Decided to email there support team to be told withdrawal requests take 72 hours (which in its self is ridiculous)and I should hear today (this was 2 days ago) emailed them again yesterday asking what on earth there doing no reply. Can wait on live chat for half an hour to get cut off or try there phone number to be told to use live chat or email (which there not replying to). I heard people in this position so many times but have never had problems myself, and I have played on online casinos for over 3 years has anyone else had this problem and it got sorted? Absolutely will not play at there casinos ever again I understand it’s my fault for not using my better judgment and swerving the brand all together but if you win you get paid sure it’s in there license. There service is absolutely disgusting and the place needs shutting down! The part that I can atleast get a laugh out of is how the header on there email says you are our top priority.

thanks for any help
Autumn.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
ive played there for a number of years,you are right the payment process is very slow,but you do get your money,from withdrawl request to it landing in your bank you got to put about 5 days on it
 

Potatumn

Registered
Joined
Dec 1, 2020
Location
UK
9 days on they have self excluded my account saying I am on Gamstop even though I came off it in summer time, and have played at other places with no problem. Every time I receive an email they just keep telling me the relevant team is looking into it. Absolutely disgusting practice. Hope the gambling commission takes there license away again.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
once one starts going on gamstop and excluding from casinos it does cause problems in the future,most casinos have sister sites etc so if exclude from one then it will most probably cause problems when trying to sign up for others of the same brand,ive never used gamstop so i dont know i guess its like being blacklisted or bankrupt these things can stay for years on file.With casinos its like different horses for different courses ive never had a problem with genesis global to be honest its probably one of the few places that you are going to get a deposit match these days
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
They've only recently been allowed back into the UK market because of poor practices but I am guessing not much has changed. Using Gamstop and other products of this type seems to me to be better used as a permanent block rather than a temporary one as it involves so much grief for punters.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
well ive been playing there 4 years on n off never had a problem,i would rather play there than CALZONE or CASUMO that have shut peoples accounts for nothing
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
They did the same 9 day piss take with me for a withdrawal. Had to send all sorts of i.d selfies etc. They paid out and they will pay you. They just take ages. So I just never played there again
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
Their ridiculous Source of Wealth requests have caused me to close my accounts with some of them.I am willing to submit whatever ID they like but they aren't seeing my bank details no matter how much they insist.
 
Top