Gamstop - Problems

[Webzcas]

Can someone please enlighten me as to when all UKGC licensed casinos have to adhere using GamStop and their self exclusion lists.

The reason I ask, is that I signed up to GamStop in the summer last year. Yet I am still receiving promo emails from several online casinos which are licensed by the UKGC.

I just want to get all facts straight, before I complete and publish an article concerning GamStop on my site.

I know that it was not compulsory for operators to sign up to GamStop until the end of 2018, however, it was and is my understanding they all should now fall in line.

Thanks!

 

[L&L-Jan]

As far as I know the UKGC will send out a notification, upon that moment operators have 30 days left to have the service up and running. Until date I havent seen that notification.
It could be that I've missed it given the fact that we went live. Havent read it in their bulletin yet. This you would need to double check.

If you are registered at one of our casinos, and havent touched your accounts since summer last year, you might receive promotional emails from us. (If we have your consent)
We don't know that you have self-excluded at gamstop, so we will continue to view your account is normal.
When you login however a check is done, and if the service response is a "Y" on the gamstop service we block everything:
gameplay, deposit, marketing and sms.

Until you login when gamstop SE is expired and your previous settings will be set.

Hope that helps?

Kr. Jan

 

[Mr Wild]

Can someone please enlighten me as to when all UKGC licensed casinos have to adhere using GamStop and their self exclusion lists.

The reason I ask, is that I signed up to GamStop in the summer last year. Yet I am still receiving promo emails from several online casinos which are licensed by the UKGC.

I just want to get all facts straight, before I complete and publish an article concerning GamStop on my site.

I know that it was not compulsory for operators to sign up to GamStop until the end of 2018, however, it was and is my understanding they all should now fall in line.

Thanks!

Gamstop dont offer a function for gaming companies to check Bulk players (they don't have a marketing exclusion API as Sweden do.). So if you dont try to login to a site, the site wouldnt know that you are excluded and you would continue to receive marketing.

 

[MaltesePlayer]

As far as I know the UKGC will send out a notification, upon that moment operators have 30 days left to have the service up and running. Until date I havent seen that notification.
It could be that I've missed it given the fact that we went live. Havent read it in their bulletin yet. This you would need to double check.

If you are registered at one of our casinos, and havent touched your accounts since summer last year, you might receive promotional emails from us. (If we have your consent)
We don't know that you have self-excluded at gamstop, so we will continue to view your account is normal.
When you login however a check is done, and if the service response is a "Y" on the gamstop service we block everything:
gameplay, deposit, marketing and sms.

Until you login when gamstop SE is expired and your previous settings will be set.

Hope that helps?

Kr. Jan

I can confirm it’s the same all throughout GamStop registered (ie UKGC licensed) casinos.

There’s no way for us to compare your details until the first time a log in is attempted.

 

[L&L-Jan]

Today I've actually received a request from gamstop: they want to improve the service and if we could participate in data analysis.

Although timescales, and the assurance that data will be handled in a confident way. It is a bit unclear what they require. So we will say: 'No".

Personally I'm really happy with spelpaus, great system, very accurate plus the operator needs to block a player based on marketing exclusion or game exclusion. So they cover both areas.
The point the OP points out: Im registered at Gamstop but still receive marketing email: because we dont know that you are registered.

At Spelpaus you can run a call for both: marketing excluded or game excluded. And apply the appropriate measures on your system accordingly and... problem sorted!


Kr. Jan

 

[colinsunderland]

I can confirm it’s the same all throughout GamStop registered (ie UKGC licensed) casinos.

There’s no way for us to compare your details until the first time a log in is attempted.

And if you attempt to login then you are in breach of Gamstop's terms (unless they have been changed).

 

[colinsunderland]

Your self-exclusion using GAMSTOP will be most effective if you do not try to work around the exclusion measures GAMSTOP has put in place. You agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent GAMSTOP's mechanisms for the duration of your self-exclusion. You are entirely responsible for any actions you take designed to circumvent any self-exclusion registered with GAMSTOP.

 

[Slottery]

Yup, that's how it is. Maybe they are looking improvements like some other services mentioned earlier (as they are looking casinos to test something as mentioned so this should be brought to table if haven't done yet), just single API call would solve loads of issues when casinos could be up to date to see if there are matches to their database for new self-exclusions and act accordingly.

That how it's now built is something casinos can't really be blamed as long as they block your login attempt. Somebody built this tool to help problem gamblers have just missed this scenario that it's not really nice to get offers when you should be self-excluded.

Stop them, your options are, make login attempt or email each casino group (send same email, add them all to bcc field if don't want all to see to who all you sent that request to self-exclude yourself as you are getting marketing mail.

 

[MaltesePlayer]

Stop them, your options are, make login attempt or email each casino group (send same email, add them all to bcc field if don't want all to see to who all you sent that request to self-exclude yourself as you are getting marketing mail.

Please do so. It becomes a GDPR nightmare when you don’t. We’ve had emails from other casino supports replying To All in the email and it becomes a confusing thread.

 

[Webzcas]

Your self-exclusion using GAMSTOP will be most effective if you do not try to work around the exclusion measures GAMSTOP has put in place. You agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent GAMSTOP's mechanisms for the duration of your self-exclusion. You are entirely responsible for any actions you take designed to circumvent any self-exclusion registered with GAMSTOP.

Absolutely agree with this Colin. I'm just perplexed as to why I was still receiving email promos from several UKGC licensed casinos. But looks like that has been answered in this thread also.

 

[Mark_32Red (retired acct)]

Hi Guys,

To confirm what L&L says, if you utilise Gamstop an operator has no way of knowing until you try and log in. If you attempt to log in while Gamstop excluded we will recognise that and block communications accordingly.

The only alternative to this is by asking Gamstop to provide a lookup service (API) to ask if a particular player is self excluded with them. In my own personal opinion such an API could be misused.

I understand the marketing communications you get are not ideal but the system should (and does from what we know) block you from playing. Perhaps the unsubscribe link would help in this scenario? Obviously assuming said casino adhere to those rules too?

Mark

 

[Slottery]

Hi Guys,

The only alternative to this is by asking Gamstop to provide a lookup service (API) to ask if a particular player is self excluded with them. In my own personal opinion such an API could be misused.

Hi Mark

I'm not sure what you mean that API could be misused if it be used to check if player is in Gamstop database or not? Casino only would be checking their own player database to make sure self exclusions would be up to date. Many things could be misused but would like to here what exactly you mean with this? Casinos checking some players manually who are not yet their players or what? Not saying that you are wrong, i just can't figure out what you are referring.

 

[trancemonkey]

It also states on the GAMSTOP website that signing up to the service will NOT automatically remove you from any mailing lists. It is up to the individual casino to take care of this.
And if you DO receive marketing messages, but still can't gamble anyway, it's hardly that much of a problem is it?

 

[colinsunderland]

It also states on the GAMSTOP website that signing up to the service will NOT automatically remove you from any mailing lists. It is up to the individual casino to take care of this.
And if you DO receive marketing messages, but still can't gamble anyway, it's hardly that much of a problem is it?

Well it is in the eyes of the UKGC. However, you aren't actually SE'd from a casino until you attempt to login so don't think theres any rule breaking, until of course you try to login and you are breaking gamstops rules. There defo seems to be a few niggles with the system that needs sorting.

 

[Mr Wild]

Well it is in the eyes of the UKGC. However, you aren't actually SE'd from a casino until you attempt to login so don't think theres any rule breaking, until of course you try to login and you are breaking gamstops rules. There defo seems to be a few niggles with the system that needs sorting.

Im sure UKGC will find a way to blame the operators for this.