Gaming Club (BelleRock) Summary Ban Unexplained & Uncertain Payout.

[Realitybitez]

Nice to see that everything worked out for you.

My mom on the other hand has never been paid from Gaming Club and it's been almost 2 years. She deposited and won $700 (which is like a million to her considering she's on a pension). After about a week she never heard anything back so asked me to send them an email (mom's 76 yrs old and doesn't even know how to use a keyboard..lol).

After a few days she got an email back saying that she had multiple accts???...she has only been doing the online casino thing for a while and I know for a fact she definately does not have multiple accts. Anyways, we sent in all verification docs but no response back. Long story short, we have sent probably 8 emails to them and not one single response from them. We asked for proof of the multiple accts but we were talking to thin air.

Mom doesn't know how to work live chat so she asked me to go on and talk to them which I did and was told that they never received the docs which is a lie because I used the read receipt and got the verification that is was opened. CS told me to email them again while she was online with me and after a couple seconds she said that she received them and would forward them to Finance. After a couple more minutes she said that all was in order and she would be paid.

She never got the $700 or her deposit back. She just got tired of chasing shadows as she never got any responses and this was in the span of about 3 months. Funny thing though, she was never banned/blocked or her account was never locked and to this day, she can still log in.

Gawd! I hope she doesnt i would never go back to a casino that treated me so shabbily. Your'll keeping her away from it right? I mean, she seriously couldnt want to play at a casino that still owes her $700? Crikeys have we all gone totally off topic here or what?

 

[PegeeSue]

So where is the $700?
Is it still showing as on her casino balance?

KK

The casino kept the 700 and her deposit.



VWM - All her info is correct and I didn't mistakenly include any of my details. We've gone through all of this double checking to see if I input the wrong info etc. Everything is what it should be.

I suggested to my mom to submit a pab here quite a while back but she just doesn't want to bother although I saved all the emails we've sent GC and the one email she received from them. My mom is like that. She is always worring about "the other person" so to speak and would rather forget about it than to make a big issue out of anything.

I mentioned its almost 2 years but it may be closer to a year and 1/2 or so - can't quite remember the exact date would have to pull up the emails.

 

[BustedFlush]

It's possible the "other accounts" linked to her are yours. You may have made mistakes by using some of YOUR details, rather than your mum's, when filling in the form. Using shared deposit accounts will also cause problems. Unless you mentioned your mother's limited computer skills beforehand, suddenly coming up with "excuses" as to why she can't use a keyboard, or deal with the casino directly by herself, is going to make them extra cautious.

You should now help your mother with the PAB form.

As for the OP's issue, this is very odd indeed. The casino didn't request documents before deciding that the account was "suspicious", yet simply sending in the documents they should have asked for in the first place suddenly clears everything up, but they refuse to communicate why, they just open the account and leave it open for further play, despite the "negativity" that initially had them reaching for the lock and confiscate buttons.
It looks like the reached a conclusion, then enacted the sentence, before looking at most of the evidence.

Yes, it does, but it may be just the sequence of events. They were originally happy to take stakes and let me play, and being a UK resident with UK debit card saw nothing to require docs. Not unusual as only about 1 in 10 of casinos I've ever w/d from have ever asked for them, probably because I have never won enough to require them unless reaching a cumulative total. In the meantime 'negativity' was perceived, and then they lock me out until docs are submitted. Obviously the docs for whatever reason nullified any suspicions they had, so I'm reinstated.
Not an ideal scenario, and as intimated may be an exercise for onlookers. I've made numerous deposits at BR skins and never ever bounced a payment nor would I.

What I did find funny, as you said, was that after they acknowledged receipt of my docs, I received no e-mail that the account was reopened and had to test the fact myself. Well, I had a good win (for my level of stakes) of 380 profit on TS2 in my fist session back, now pending cashout.

One thing you mentioned worries me, what is this 10-day pending you mention? - they haven't informed me of anything like that as far as I can see my deposit and w/d schedule is normal. Don't tell me they will start unnecessarily delaying my w/d's? As far as I am concerned they have resolved my issue speedily and politely and even the pending w/d that was delayed due to the original issue reached my card in 6 working days and aside from that one the previous ones were there in 3 or 4.

Although I did notice when trying to enter free tourneys an error code came up.

 

[Nifty29]

I have to say the same as VWM, please do a PAB for her. If you can help her use some of her pension to gamble with you must help her get her winnings.
You have been a member for almost six years here so you must know you have that option.

Indeed.

Makes me wonder why a PAB wasn't submitted, given that the op states it is a lot of money to "her mum".

 

[chuchu59]

Gawd! I hope she doesnt i would never go back to a casino that treated me so shabbily. Your'll keeping her away from it right? I mean, she seriously couldnt want to play at a casino that still owes her $700? Crikeys have we all gone totally off topic here or what?

You havent gone off topic given its about problems about Gaming Club. Nothing done by this group surprises me. Years ago they locked all my accounts accusing me of being part of a fraudelent ring. I guess there might be some frausters playing at the casino with the same surname as mine (my bsurname is very common Chinese and there are tens of millions with the same surname pronounced in English.) After a couple of months and complaining via pm they unlocked all my accounts and I am playing there still.

Dont let this issue go away and continue to battle for your mom. $700 will buy a lot of goodies for Easter. If a pm doesnt work PAB. Its really strange they are keeping the deposit though.


They have erred on the side of caution (on their part) before so give MaxD something to do as he should be freer given that Valentine's Day is over. Good Luck!

 

[PegeeSue]

Thanks for your advice and insight everyone. I will once again have a chat with mom.

 

[chuchu59]

Thanks for your advice and insight everyone. I will once again have a chat with mom.

Make sure you have it all done and dusted by Mother's Day.

 

[Realitybitez]

Thanks for your advice and insight everyone. I will once again have a chat with mom.

My mother was sick. Very sick. Cancer in fact and on a lot of drugs. She loved her casinos( probably why all her kids are similarly addicted). So I used to create her accounts, download them etc etc and push the pc in front of her and it was just a matter of pushing the buttons. Of course, she never played for real money, it was always just for fun. If she wanted to play for real, she'd go to the Casino though as she got sicker, that stopped happening.

Anyway, because my mother was very sick - I guess thats why I never had a problem believing that your mum might be similarly incapable of using the pc. Just saying