As expected, the bank statement is not acceptable. I sent a screenshot from my online statement (I don't receive paper statements) but it doesn't show my name. That's the way my bank statement is displayed (First Direct).
Is this the time to contact my bank's fraud department to request a chargeback as I am getting nowhere?
And if they were investigating then I would agree, however they are asking for stuff then rejecting it again and again. It's been over 2 weeks now, the rep isn't answering, they haven't explained what happened when they did the trace on the payment, and if they claim they didn't get the payment then they can hardly complain if a chargeback is initiated. If they are telling the truth then there won't be any charges for them to incur as it was never made. However I'll bet they find it without bank statements and arns as soon as he makes a chargeback.People have adviced you that it can take up to 30 days.
How many days have it been now? You started the thread a week ago? I wouldn't do a chargeback if I were you.
Seriously bad advice.This looks like it is going to drag on and on and on. If I were you I would get the ball rolling and Initiate a charge-back, let the bank and payment provider argue the toss between them but you should at least get your money back quicker than this sorry saga is likely going to take!
You can also find yourself banned from this forum as well. We do not condone charge backs - only if you are being defrauded by a casino would this be appropriate.Charge backs come with consequences. Rightly or wrongly. Can get you banned from other casinos. Last resort imo.
Forum Rules and Regulations - Casinomeister1.10 – Members who commit player fraud (chargebacks, fake accounts, gnoming, multiple accounts, etc.) will be banned from the forum.
Good afternoon all,
Great news! The payment provider has finally got back to us explaining that the funds got stuck from their side and that is why we never received the funds into Thrills account.
We have now sent the funds to AC7X bank account and it will take 1-3 banking days to receive them.
Keep in mind that we are doing our best to find any kind of solution to assist our players, however, sometimes it takes longer than planned.
Thank you for your patience and trust in us,
- Thrills rep