babysister
Dormant account
- Joined
- Jul 13, 2002
- Location
- Hou, Tx. USA
Hi Bryan:
I hope you can help me with this.. On Wednesday, I opened an account with FunTime Bingo. From the first day until tonight, Sunday Morning 12:01am, I have experienced problems with the download version and the Java version of the game. I use a PC, Windows98 version. The problem is that when I purchase cards to play, the games locks up, freezing me out and I don't get to play that round that I purchased the cards/game boards for. Also, I loose the money that I have spent for a game. I have wrote several times to their help desk, requesting a refund on the purchase of game boards that I was unable to play. Help desk sends me information about who won the games and that there were no errors in the game reported but nothing really that pertains to my situation. Also, there is no reply answering can I get my purchase money back since I was locked out of the game because it keeps freezing up right before the game starts. The other reply I receive is that there must be something wrong with my server or connection. What about my lost deposits? It is strange that when I switched to the slot games, the games never did freeze up nor was there a lost connection. I played more on the slots and won more games than at bingo. I tried cashing out my balance to then close the account but my request was denied, I have to try to play the balance out but in other words, FTB is just taking money for games that I am not playing. Do you know what affliates FTB belong to? I can't believe a casino would allow this kind of behavior or is this a rip-off bingo site. I just want my money back for the games that I was not allowed to play and wash my hands of this bingo busting business. I would appreciate if you could provide me with guidance to handle this matter. Thanks, BS.
I hope you can help me with this.. On Wednesday, I opened an account with FunTime Bingo. From the first day until tonight, Sunday Morning 12:01am, I have experienced problems with the download version and the Java version of the game. I use a PC, Windows98 version. The problem is that when I purchase cards to play, the games locks up, freezing me out and I don't get to play that round that I purchased the cards/game boards for. Also, I loose the money that I have spent for a game. I have wrote several times to their help desk, requesting a refund on the purchase of game boards that I was unable to play. Help desk sends me information about who won the games and that there were no errors in the game reported but nothing really that pertains to my situation. Also, there is no reply answering can I get my purchase money back since I was locked out of the game because it keeps freezing up right before the game starts. The other reply I receive is that there must be something wrong with my server or connection. What about my lost deposits? It is strange that when I switched to the slot games, the games never did freeze up nor was there a lost connection. I played more on the slots and won more games than at bingo. I tried cashing out my balance to then close the account but my request was denied, I have to try to play the balance out but in other words, FTB is just taking money for games that I am not playing. Do you know what affliates FTB belong to? I can't believe a casino would allow this kind of behavior or is this a rip-off bingo site. I just want my money back for the games that I was not allowed to play and wash my hands of this bingo busting business. I would appreciate if you could provide me with guidance to handle this matter. Thanks, BS.