Fun Casino - Withdrawal

[nutnut]

Want to start by saying Jan is the best rep, that is the saving grace.

But i've had this account for months if not longer maybe even year or two. I have deposited at fun casino without issues. I make a withdrawal other day, and still not processed. Then I get a e-mail asking for

Proof of address
Photo ID
Screenshot of Paypal
Screenshot of all 3 debit cards registered(two no longer exist so no way I can provide this)

1) Why only request it when withdrawing
2) I am verified at your other brands so why is it not auto verified here, why for each one do I need to send it
3) Why so much info, if they couldn't proof my address or ID at sign up why the hell am I allowed to deposit non stop??

To put it in contrast Casinoeuro requested proof of the card, I sent it and a hour later verified and withdrawal processed and received instantly. Shitty service imo.

 

[colinsunderland]

If you ask support or Jan, they can probably transfer the verification from the other casinos over to Fun, try live chat first possibly as Jan seems busy at the moment, going from his lack of posts the last week or so. Hope you get it sorted.

 

[nutnut]

If you ask support or Jan, they can probably transfer the verification from the other casinos over to Fun, try live chat first possibly as Jan seems busy at the moment, going from his lack of posts the last week or so. Hope you get it sorted.

Cheers will ask, but surely for problem gamblers etc... they should have a system that shares the database of sign ups, or people could abuse it?

 

[L&L-Jan]

yeah drop me a PM and I can look in to it.

PM with username.

We are undergoing iso27001 audit so I might reply early evening

 

[nutnut]

yeah drop me a PM and I can look in to it.

PM with username.

We are undergoing iso27001 audit so I might reply early evening

Good news I did what Colin did and asked live chat to cross verify. And the very nice Louise fixed it quickly for me.

TY anyway Jan.

 

[thr0b]

I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)

 

[Slottery]

I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)

Some does, some don't, it's also much faster and time saving for operators. Many just have bit old platforms where such automated functionality is not system supported. Searching for other accounts if not having all the same details can cause mistakes which can create big mess as well.

 

[L&L-Jan]

We still have quite a backlog on verifications and our payments team didnt expand but the activity in our casinos doubled. It is more a workload / time issue that its not accordingly executed at the moment.

It is not the case that we are NOT doing it or not willing to do it.

 

[thr0b]

BN

We still have quite a backlog on verifications and our payments team didnt expand but the activity in our casinos doubled. It is more a workload / time issue that its not accordingly executed at the moment.

It is not the case that we are NOT doing it or not willing to do it.

No criticism implied or intended Jan; always found you/your team to be entirely tremendous to deal with!

 

[L&L-Jan]

Hi @danofthewibble - no worries, not taken at all.

Just wanted to clarify that part, as I do believe if you run multiple casinos and customers play on multiple of them, just verify accounts with docs you have in place when you can.

However, the "can" part at this time is a bit lacking.

So yes, don't feel shy and ask support like Colin said, or PM me.

Kr. Jan

 

[pinnit2014]

I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)

No brainer for me:
- Lower costs of holding data,
- Less points for data leakage and corresponding fines from ICO etc,
- More efficient use of teams; 5 casinos, 5 teams possibly checking the same thing?Nuts.

 

[geordiecolin]

I can not get into the bonus that I was seeing or get into the site

 

[johnnymcc1966]

They've just been onto me recently asking for a bank statement,which I wont show to anybody. I have suspended my account for the time being and probably wont use them again. All triggered by a £10 deposit.

 

[geordiecolin]

They've just been onto me recently asking for a bank statement,which I wont show to anybody. I have suspended my account for the time being and probably wont use them again. All triggered by a £10 deposit.

I am unable to make a withdrawal due to already having a withdrawal pending! I thought that they where not allowed to block withdrawals?

 

[johnnymcc1966]

I am unable to make a withdrawal due to already having a withdrawal pending! I thought that they where not allowed to block withdrawals?

No.They only allow one withdrawal at a time. You can withdraw once the first is cleared.

 

[pinnit2014]

No.They only allow one withdrawal at a time. You can withdraw once the first is cleared.

Par for the course for L and L unfortunately - they have obviously picked very low (arbitrary) limits for SOW. Asked the same from me, albeit 2k ish across the group, and just shut them all down.