Want to start by saying Jan is the best rep, that is the saving grace.
But i've had this account for months if not longer maybe even year or two. I have deposited at fun casino without issues. I make a withdrawal other day, and still not processed. Then I get a e-mail asking for
Proof of address
Photo ID
Screenshot of Paypal
Screenshot of all 3 debit cards registered(two no longer exist so no way I can provide this)
1) Why only request it when withdrawing
2) I am verified at your other brands so why is it not auto verified here, why for each one do I need to send it
3) Why so much info, if they couldn't proof my address or ID at sign up why the hell am I allowed to deposit non stop??
To put it in contrast Casinoeuro requested proof of the card, I sent it and a hour later verified and withdrawal processed and received instantly. Shitty service imo.
But i've had this account for months if not longer maybe even year or two. I have deposited at fun casino without issues. I make a withdrawal other day, and still not processed. Then I get a e-mail asking for
Proof of address
Photo ID
Screenshot of Paypal
Screenshot of all 3 debit cards registered(two no longer exist so no way I can provide this)
1) Why only request it when withdrawing
2) I am verified at your other brands so why is it not auto verified here, why for each one do I need to send it
3) Why so much info, if they couldn't proof my address or ID at sign up why the hell am I allowed to deposit non stop??
To put it in contrast Casinoeuro requested proof of the card, I sent it and a hour later verified and withdrawal processed and received instantly. Shitty service imo.
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