Fun Casino - Withdrawal

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Want to start by saying Jan is the best rep, that is the saving grace.

But i've had this account for months if not longer maybe even year or two. I have deposited at fun casino without issues. I make a withdrawal other day, and still not processed. Then I get a e-mail asking for

Proof of address
Photo ID
Screenshot of Paypal
Screenshot of all 3 debit cards registered(two no longer exist so no way I can provide this)

1) Why only request it when withdrawing
2) I am verified at your other brands so why is it not auto verified here, why for each one do I need to send it
3) Why so much info, if they couldn't proof my address or ID at sign up why the hell am I allowed to deposit non stop??

To put it in contrast Casinoeuro requested proof of the card, I sent it and a hour later verified and withdrawal processed and received instantly. Shitty service imo.
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If you ask support or Jan, they can probably transfer the verification from the other casinos over to Fun, try live chat first possibly as Jan seems busy at the moment, going from his lack of posts the last week or so. Hope you get it sorted.
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
If you ask support or Jan, they can probably transfer the verification from the other casinos over to Fun, try live chat first possibly as Jan seems busy at the moment, going from his lack of posts the last week or so. Hope you get it sorted.
Cheers will ask, but surely for problem gamblers etc... they should have a system that shares the database of sign ups, or people could abuse it?
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
yeah drop me a PM and I can look in to it.

PM with username.

We are undergoing iso27001 audit so I might reply early evening
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)
Some does, some don't, it's also much faster and time saving for operators. Many just have bit old platforms where such automated functionality is not system supported. Searching for other accounts if not having all the same details can cause mistakes which can create big mess as well.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
We still have quite a backlog on verifications and our payments team didnt expand but the activity in our casinos doubled. It is more a workload / time issue that its not accordingly executed at the moment.

It is not the case that we are NOT doing it or not willing to do it.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
BN
We still have quite a backlog on verifications and our payments team didnt expand but the activity in our casinos doubled. It is more a workload / time issue that its not accordingly executed at the moment.

It is not the case that we are NOT doing it or not willing to do it.
No criticism implied or intended Jan; always found you/your team to be entirely tremendous to deal with!
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Hi @danofthewibble - no worries, not taken at all.

Just wanted to clarify that part, as I do believe if you run multiple casinos and customers play on multiple of them, just verify accounts with docs you have in place when you can.

However, the "can" part at this time is a bit lacking.

So yes, don't feel shy and ask support like Colin said, or PM me.

Kr. Jan
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I always find it a shame groups do not share verification information automatically. There's certainly very good reasons why few would, but, y'know - convenience for me!

(I keep all of my KYC docs in a folder on my devices, so I can verify with a few clicks, and just update them every so often in case any expire etc. Saves hassle.)
No brainer for me:
- Lower costs of holding data,
- Less points for data leakage and corresponding fines from ICO etc,
- More efficient use of teams; 5 casinos, 5 teams possibly checking the same thing?Nuts.
 

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