3mptyseat
Non-Gambler
- Joined
- May 22, 2010
- Location
- California de Norte
Had an issue today that I want a vote on. Just can't believe that this casino can't get their story straight.
I made a w/d on a max cashout chip yest, this morning got an email saying the w/d was processed, then 45 mins later, that it had been rejected by qt.
The bonus was subtracted from the amount when the w/d was processed. So in affect, the w/d was complete, and the funds that were rejected by qt were returned to my account.
I went to live chat, asked if the restrictions on max cashout were now lifted, and the CSR said that no, there were no remaining cashout restrictions, and then they sighted a recent case that ensured them that this info was in line with casino policy. Basically the returned funds are a new deposit. At least that was/is my feeling and the CSR seemed in accordance with that opinion.
I played the money, lost it, and then minutes later, got an email saying I could play the money if I wanted, but the max cashout still applied.
WTF?
I don't harbor ill will over the lost money, but the fact remains, if indeed there were still max cashout restrictions in place, there was no point in me playing the funds.
And I just think it is another in a line of slips from a place that should have their story straight.
I dont want a refund, I need no sympathy, and I don't care about anything save for their double talk. I want to know if you all think that there should have still been cashout restrictions? And if these restrictions were warranted by policy, after I was told what I was told, what should have happened?
I made a w/d on a max cashout chip yest, this morning got an email saying the w/d was processed, then 45 mins later, that it had been rejected by qt.
The bonus was subtracted from the amount when the w/d was processed. So in affect, the w/d was complete, and the funds that were rejected by qt were returned to my account.
I went to live chat, asked if the restrictions on max cashout were now lifted, and the CSR said that no, there were no remaining cashout restrictions, and then they sighted a recent case that ensured them that this info was in line with casino policy. Basically the returned funds are a new deposit. At least that was/is my feeling and the CSR seemed in accordance with that opinion.
I played the money, lost it, and then minutes later, got an email saying I could play the money if I wanted, but the max cashout still applied.
WTF?
I don't harbor ill will over the lost money, but the fact remains, if indeed there were still max cashout restrictions in place, there was no point in me playing the funds.
And I just think it is another in a line of slips from a place that should have their story straight.
I dont want a refund, I need no sympathy, and I don't care about anything save for their double talk. I want to know if you all think that there should have still been cashout restrictions? And if these restrictions were warranted by policy, after I was told what I was told, what should have happened?
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) but if they have a rep here, I'd PM and ask them. Even if you didn't save a copy of the chat, they'll have it on the casino side. If what the CS said was true and the email was a mistake then it's just shoddy - but if the CS was wrong, then I think you should be compensated.
Sorry to derail, just trying to figure out ATM? (I'm slow)
