Ok, here's my bitch!
A casino, I won't yet name, that I am a regular (multiple times weekly) player at is driving me batty!
I am having an issue with the current promo, the prizes I win and claim are not being allocated to my account.
I have repeatedly contacted the casino via chat to try to explain what's happening but I can seem to get them to comprehend.
I'm fairly certain that when my user name flashes up on their chat screen, it's flashing red, with a siren screaming 'SCAMMER, DO NOT LISTEN'
Before I start to explain the issue, I'm told all prizes have been allocated, you are not owed anything.
For the last 3 days I have been told I'm on level 16, even though I have since gone up another 5 levels!
I ask them to look at the gameplay history to confirm I'm not lying and am told, 'we're really busy, you look and get the number of the game you think you haven't been paid out for'. I've never stated that I'm missing a pay out, just the prizes awarded in the promo, but I can't seem to get any one to take me seriously or to investigate for me.
On the day it started I played 2 different slots, Giant Panda and Avalon, the one person that actually bothered to look at my history informed me, very rudely that I hadn't played those two games at all, and wrote a long list of games that his 'side' showed me playing. I hadn't played any of the games on his list at all and the games I did play, he couldn't see! I stated that was proof there was an issue, he claimed it is proof I am lying. The next day my game play history showed that I had played Panda and Avalon but by then they were not at all interested in looking back into it.
I've written the op manager an email on here trying to explain to him what's been happening. Let's see how that goes..........
AHHHHHH!
A casino, I won't yet name, that I am a regular (multiple times weekly) player at is driving me batty!
I am having an issue with the current promo, the prizes I win and claim are not being allocated to my account.
I have repeatedly contacted the casino via chat to try to explain what's happening but I can seem to get them to comprehend.
I'm fairly certain that when my user name flashes up on their chat screen, it's flashing red, with a siren screaming 'SCAMMER, DO NOT LISTEN'
Before I start to explain the issue, I'm told all prizes have been allocated, you are not owed anything.
For the last 3 days I have been told I'm on level 16, even though I have since gone up another 5 levels!
I ask them to look at the gameplay history to confirm I'm not lying and am told, 'we're really busy, you look and get the number of the game you think you haven't been paid out for'. I've never stated that I'm missing a pay out, just the prizes awarded in the promo, but I can't seem to get any one to take me seriously or to investigate for me.
On the day it started I played 2 different slots, Giant Panda and Avalon, the one person that actually bothered to look at my history informed me, very rudely that I hadn't played those two games at all, and wrote a long list of games that his 'side' showed me playing. I hadn't played any of the games on his list at all and the games I did play, he couldn't see! I stated that was proof there was an issue, he claimed it is proof I am lying. The next day my game play history showed that I had played Panda and Avalon but by then they were not at all interested in looking back into it.
I've written the op manager an email on here trying to explain to him what's been happening. Let's see how that goes..........
AHHHHHH!