1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bitch and Moan FRUSTRATED is an understatement

Discussion in 'Casino Complaints - Bonus Issues' started by Mummyof3, Jan 19, 2016.

    Jan 19, 2016
  1. Mummyof3

    Mummyof3 Full Member

    Occupation:
    Manager
    Location:
    Australia
    Ok, here's my bitch!

    A casino, I won't yet name, that I am a regular (multiple times weekly) player at is driving me batty!
    I am having an issue with the current promo, the prizes I win and claim are not being allocated to my account.
    I have repeatedly contacted the casino via chat to try to explain what's happening but I can seem to get them to comprehend.
    I'm fairly certain that when my user name flashes up on their chat screen, it's flashing red, with a siren screaming 'SCAMMER, DO NOT LISTEN'
    Before I start to explain the issue, I'm told all prizes have been allocated, you are not owed anything.
    For the last 3 days I have been told I'm on level 16, even though I have since gone up another 5 levels!
    I ask them to look at the gameplay history to confirm I'm not lying and am told, 'we're really busy, you look and get the number of the game you think you haven't been paid out for'. I've never stated that I'm missing a pay out, just the prizes awarded in the promo, but I can't seem to get any one to take me seriously or to investigate for me.
    On the day it started I played 2 different slots, Giant Panda and Avalon, the one person that actually bothered to look at my history informed me, very rudely that I hadn't played those two games at all, and wrote a long list of games that his 'side' showed me playing. I hadn't played any of the games on his list at all and the games I did play, he couldn't see! I stated that was proof there was an issue, he claimed it is proof I am lying. The next day my game play history showed that I had played Panda and Avalon but by then they were not at all interested in looking back into it.
    I've written the op manager an email on here trying to explain to him what's been happening. Let's see how that goes..........

    AHHHHHH!
     
  2. Jan 19, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    video record or screenshot you playing a game they are saying you arent.

    Also this sound like BetAt. Confirm?

    If you are telling the truth, this casino cannot be accredited the way you are saying they deal with this.
     
  4. Jan 19, 2016
  5. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Betat do not have levells. With level it sounds 99% like Videoslots or LeoVegas. Hmmm or could this be Casumo?? nah no chance for that as their support are top notch and never rude.
     
  6. Jan 19, 2016
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Oh true lol. Just some of the tone of support staff he was explaining reminded me of BetAt sometimes
     
    1 person likes this.
  8. Jan 19, 2016
  9. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Since you have made your post and also stated contacted their Rep. Then please do name the Casino. Or else there is really no point in making a new thread. As long as you stick to exactly what happened then it is good for other players and members here to hear what happened.

    Also I understand if you made this post in anger but it might be a good idea if you tried separating it a bit as a bit hard to read everything stuck together :thumbsup:
     
    1 person likes this.
  10. Jan 19, 2016
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Whoops yeah from some old threads yeah ur right. I have lost a lot for these guys since they totally decided to ignore me both in pm's and in thread I posted about wrongly posting "Free cashback" oh well but I better leave it at that. Still a great casino and some good people behind it I know that for sure. And they have a rough time since that DDOS attack so yeah could had been related.

    But nonetheless I hope OP will come forward with name of Casino. Though best would had been not to make a thread before waiting at least for answer from REP or 48-72 hours.
     
    1 person likes this.
  12. Jan 19, 2016
  13. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    Maybe it's because you are playing in a different timezone? It could be the problem... Why wouldn't you name the casino?
     
    1 person likes this.
  14. Jan 19, 2016
  15. Mummyof3

    Mummyof3 Full Member

    Occupation:
    Manager
    Location:
    Australia
    It could be the time zone difference....
    It could be a lot of things....
    It's probably their frustration at my frustration of not being able to clearly state the issue so they can understand and help.
    As noted in a comment above my messages have been typed in frustration, rushed and not easy to read.
    My bitch and moan is equal parts towards the casino staff for not understanding my jibberish and at myself for not being able to express myself.
    I understand that every time I connect to chat, I reach a different person, and have to explain the situation from scratch.
    I contacted the rep today and explained in a loooong email exactly what happened from start to now in the hope that it will make sense to someone who can explain what has happened to me.
    I opened the email by stating that I love the casino, the promo's and bonus's and that I have always found the staff polite, knowledgable and good good at their jobs.
    I know from my own experiences and from what I have read that Casino has an excellent reputation, I have screen shots of the chat sessions and data from my history to back up everything I have said, that's why I am frustrated. I am 100% sure there is a simple solution or explanation, I just can't seem to find it....
    P.s Not one of the casino's mentioned above is the casino I am talking about.
     
  16. Jan 19, 2016
  17. Mummyof3

    Mummyof3 Full Member

    Occupation:
    Manager
    Location:
    Australia
    Just to clarify something I said in my half crazy rant.
    The Casino rep did not actually call me a liar or say that I was lying, he said your telling me one thing but my information says an entirely different thing.
    I was offended at his implication I was lying. Still am actually......
     
  18. Jan 19, 2016
  19. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    it is another way of calling you a liar, i once had that with an accredited casino and i asked him '' are you trying to imply i'm lying'' which did the trick and he apologized and told me he will have the concerned department deal with it immediately

    Anyways, the way the casino responded to you query is pretty bad, they should all take a lesson from trada, casumo and casinoroom support staff, found these 3 to be the best

    Had one minor issue with casumo but that was dealt with and since then always get top service, Guts/32red I ave no idea as havent had a chance to interact a lot with them but from what i read at CM they are top notch too
     
    1 person likes this.
  20. Jan 20, 2016
  21. Mummyof3

    Mummyof3 Full Member

    Occupation:
    Manager
    Location:
    Australia
    The Rep has been in touch but unfortunately raised in more questions. He listed off the promo prizes I have won, but just the info the chat rep gave me that I was originally questioning.
    I've asked if it's possible that I didn't claim the prize correctly and redid the promo. That's the only possibility I can think of.
    He said one deposit bonus wasn't allocated, and but would be made available on my next deposit (a bit cheeky I think, and considering I've made several deposits since then, I think he should have applied 10% of the amount of the deposit it should have been allocated to originally)
    He also said in one of the earlier prize wins, and I claimed and played free spins on Lucky Witch, I only play on my iPhone, and Lucky Witch isn't available on mobile.
    I remember the first prize was 10 free Avalon spins, I'm not suggesting I didn't receive or play them, I just think it's strange that they have Lucky Witch on their record of events.
    I'm also questioning why my game play history session that should show the promo info is blank.
    Does anyone know if that's normal?
    Last thing, I've always had a match deposit available on my account.
    After finding the casino chat rep particularly insulting, i read reviews on some other casinos, (more than prepared to take my deposit money to a casino that doesn't suggest I'm lying in order to receive 10 free 20c spins worth a total of $2.) I registered for another casino, didn't deposit or play, and now my deposit match bonus (3 per day actually) on the frustrating casino are no longer available..
    I've obviously missed something in the t's and c's, and but can't seem to find anything to explain that either.
    Am I nit picking?
    Every time contact is made I'm left with more questions?
    I'm definitely shopping for a new Casino. I won't stay where I'm not welcome and they clearly couldn't care less.
     

Share This Page