- Joined
- Dec 17, 2013
- Location
- Europe
Hi guys,
Something must have gone terribly wrong with this free spins program! It seems that the free spins winnings immediately disappeared after the 5 spins completed. We stopped the campaign and cancelled the free spins as soon as we got word of this. Luckily, it doesnt seems as too many users made it in to play before we stopped it. We will look into this and set up some new spins asap in another slot for everyone while we figure out what went wrong and until we get a list from the provider so we credit back missing winnings to the affected accounts.
For users here, please pm me with your username and the amount you had disappear and I'll dig in and check your accounts manually and credit back the winnings right away.
Sorry for this hassle! We recently started testing PlaynGO free spins on NextCasino and we didnt have any issues but then again, we didnt test free spins in every single game of this provider. Must be something wrong with the integration for the particular game "Jewel Box".
/Eric
Something must have gone terribly wrong with this free spins program! It seems that the free spins winnings immediately disappeared after the 5 spins completed. We stopped the campaign and cancelled the free spins as soon as we got word of this. Luckily, it doesnt seems as too many users made it in to play before we stopped it. We will look into this and set up some new spins asap in another slot for everyone while we figure out what went wrong and until we get a list from the provider so we credit back missing winnings to the affected accounts.
For users here, please pm me with your username and the amount you had disappear and I'll dig in and check your accounts manually and credit back the winnings right away.
Sorry for this hassle! We recently started testing PlaynGO free spins on NextCasino and we didnt have any issues but then again, we didnt test free spins in every single game of this provider. Must be something wrong with the integration for the particular game "Jewel Box".
/Eric
Ditto
Nearly £20 here which is amazing lol!
Emailed too and I'm guessing we probably not alone on this one- Glad I took a ss of the biggest part of the win lol, just in case. Guess DOA will have to wait for me!

- Glad I took a ss of the biggest part of the win lol, just in case. Guess DOA will have to wait for me!
:yahoo:

Eric is a Class "A" gentleman and their CS agents are superb.

yes it works out you get £7.50 worth of useless spins (most of time) wager free but over 3 days, Could possibly save two days worth up as last 48hrs and a messy 40% bonus, Works out less than 100% yes half of that is wager free spins but again its waiting why the spins are being dragged out,

kept saying already logged in or what ever but had no way to log out on instant play lol,

