Hello darksun64,
I hope this message finds you well.
Please note that I have looked into it and managed to obtain a copy of the email that you have claimed the free spins from (I have sent you the copy via private message, since I am not able to post screenshots on this thread yet). The copy confirms that every free chip or free spins bonus email contains a note informing you that Bonus Rules apply.
The email that you attached above is just a reminder that there is chip that you haven't claimed that will expire soon, just to make sure that you are aware that you can give the games another try. As an extra measure that it is clear that all free bonuses and free spins are subject to Bonus Rules, as mentioned on the Bonus Rules page and also on the Terms and Conditions page, we have also added the note to all future reminder emails.
Please refer to the following rules from the Terms and Conditions and Bonus Rules pages:
1.1.2. Any winnings from the Sign-up free spins have a maximum withdrawable amount set to $100.
1.1.7. Only the first free spins/free bonus applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.
2.5.5. Winnings shall be credited to the User’s Account following confirmation of the final result. For more information about Bonuses please visit
I would like to remind you that the first bonus received on the account is cashable and gives any member the opportunity of trying out the games and also make their first withdrawal. This is a very easy way of getting to know the website a little bit better, as well as obtaining real cash winnings just by enjoying the games with a free chip. In case a member would like to try the games some more before making a deposit and playing for unlimited winnings, the website offers this option as well through the free chips that can be claimed directly from the newsletter. Any of the members of the website have the option not to claim any non-cashable chips, as well as to cancel a bonus at any time or ask for his bonuses to be blocked altogether, so that they can play without being subject to Bonus Rules.
I have double checked and the *Bonus Rules apply* note was in the email that you claimed the free chip from, as well as you have been informed on Live Chat that the free spins set was not cashable due to the fact that it was received after the Sign Up bonus and before making a first deposit. I would like to suggest that anytime you have any question or concern about your account or a bonus, you can come on chat so that your Account Manager can provide you with all the information on the spot.
I hope this clarified the situation and I rest at your full disposal should you need any further information about your account.
Sincerely,
Emily