<div class="bbWrapper">In early July I was offered 35% plus $25 free at Royal Vegas, 7 Sultans and Vegas Palms. I also took up a 20% Neteller bonus offer. Having fulfilled the wager requirements as I understood them I requested cashins at all three casinos. A couple of days later I got a message from Royal Vegas saying they had removed the Neteller bonus ($20) from my cashin request because I hadn't fulfilled the wager requirements for that portion of the bonus. They added that I needed to wager a further $324 in order to cash in this portion. I also got a message from Vegas Palms to similar effect. I played through the requirements at Royal Vegas and requested a cashin ($10). At Vegas Palms I lost the $20 bonus. Having heard nothing from Royal Vegas about the $10 I went back to my account a couple of days later and found $11 there. My thoughts at the time were that they had returned the cashin to my account because it was lower than the minimum check amount and also I thought I had asked for $10 to be cashed in. Thinking I must have been mistaken about the amount I cashed in again and also changed my payment preference to Neteller from check as I had forgotten to do this. I then sent an email to Royal Vegas asking whether they would credit my Neteller account with the cashin. I got a standard reply from them which led me to believe it was ok. I day or so later I tried to access my 7 Sultans account only to find it locked. I phoned customer services to be told all three Fortune Lounge accounts had been locked due to 'fraudulent related activities'. He was no more forthcoming than that. I then emailed Wim O the VP of Operations to see if he would elaborate. Later that day I got an email from Shantell at the Player Security Dept. saying:<br />
'Your accounts have been permanently locked at our casino, due to fraudulent related activities, which we will not disclose.<br />
Our records show that you purchased a total of $525 on all your casino accounts, and the total cashins paid to you amounts to $1256. Based on the purchase to cashin ratio, your total purchases of $525 will not be refunded.' Now these figures are wrong. In July I purchased $100 at each of the casinos and requested cash ins of $694. My total purchases at all three (I have played twice at each) are $635 and my total cashins are $1439. Either way their figures are just plain wrong.<br />
A further message from James, Customer Care Consultant informed me that the accounts had been locked due to 'sharing identifiers'. It then occurred to me that I had a different email address for my Neteller account so I phoned customer services and spoke to James who told me they were not concerned about this but he would not discuss it further.<br />
Needless to say I was issued with checks for the cashins and later informed that these had been cancelled 'due to fraudulent activities linked to multiple accounts'.<br />
Let me say that I do not have multiple accounts. I have one account at each of Royal Vegas, Vegas Palms and 7 Sultans. I am mystified at this and I'm appalled at the way I've been treated by Fortune Lounge. Needless to say I've pitched this bitch to Bryan.</div>