FL,
I just read the posts on this subject from beginning to end and I because I went through some major confusion myself recently (a different situation not with FL), I totally felt like I understood exactly how frustrated the OP felt. I want to tell you FL that the whole multiple players using the same account, its just totally confusing to me, I read all of your posts & I still don't get it. I really want to understand what that means. Does it mean that the OP abused the bonus' by signing up under several different names having several different accounts? or does it mean that you believe he allows other people to play at your casino on his account? There have been a few instances where my husband signed up for a casino from his computer and months later I signed up on my computer not knowing he already had & it can really get confusing when there's so many casinos. Since he was the only one with a credit card in his name at the time I always signed up under his name. When I finally got a credit card in my name I started signing up under my name and boy did that mess things up even worse because neither one of us could remember who, where or if we signed up. So we would have to send two emails asking if we had accounts. We have since created a spread sheet on excel! The two casinos that this happened at treated us like deadbeat bonus abusers when this really was an honest mistake. I will admit, we were bonus mongers in the beginning, we didn't know anything about how it all worked, we were just new and excited and jumped at any bonus we could find, even bragging when we beat each other to the punch, but we never would have intentionally broken any rules. I don't understand why anyone would jeopardize a possible huge cashout for an extra bonus. Anyway now I am confused about the account situation, am I not to be playing on an account in my husbands name? does this mean multiple user? I have never had any problems with FL myself (if we have an account there? lol) but I have to say, from these posts, FL I just don't see any proof on your part that you have shown. Maybe you did it privately, but if you did you should explain it better because I certainly (as Tim5ny puts it) am spooked. I say this respectfully, & not to seem rude, but it looks like a casino can just say "we think you have multiple accounts" end of story, we don't have to explain it or prove it, the end, you lose. When you pour so much money into these casinos you certainly expect that you will be treated with excellent customer service but unfortunatly I have not seen a whole lot of that due to abusers I assume. Well, maybe the OP did something like what my husband and I did, and if he did its a bummer for him that he won, and yes, you should keep his money if he made the mistake but it sounds to me like he just wanted to know WHY even if it was his fault & to explain what happened clearly. I hope this makes sense because I cant be the only one who is confused about this, ok maybe I can : )
Thanks
Wanda