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Finished with Everest Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Josh66, May 29, 2010.

    May 29, 2010
  1. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    FINISHED WITH EVEREST CASINO

    I have been playing at Everest Casino for well over a year. I am a very experienced slot player and I only play at Casinos that don't run policies which I consider unfair or downright stupid. This includes anything that makes it difficult to withdraw.

    I gamble 40 k (Sterling) or more a year and the only way I know I can take a hit like you do playing slots is that when you DO win, you can withdraw quickly. Otherwise, it just gets gambled away - the temptation is too great for most gamblers.

    I have won small amounts at Everest over the past year or so and I have never had a problem withdrawing. Over a week ago, I won a decent amount at Everest. I tried to withdraw nearly $4000. To my dismay, the next day, it was back in my account. I received an email saying that my account had discrepencies and I needed to verify it before I could withdraw any winnings.

    I was really annoyed. I have easily deposited at Everest over a HUNDRED times and never been asked for verification. So why now? I complained and was told there were discrepencies and I needed to send scans at 300dpi. I did this. I was asked for more. I complained and was met with stock answers.

    I played more and got my winnings up to $14,000. I emailed again and told them I really wanted to cash out. I got cut and paste replies of T&Cs and the Casino rep on here, who appears not to have a name, quoted me the same , telling me I could block my account. Who wants to block an account with thousands in it?

    I was asked to scan and email nearly 20 documents and cards! Utterly ridiculous but they have sat back and watched as I gambled the lot. In the early days, this was a pattern for me, which is why, as I learned, I only play at Casino's I view as fair. I only played at Everest because I stupidly thought, if I won, I could withdraw quickly, which is an absolute must for me.

    So, hard lesson for me but I couldn't let it go without letting you guys on here know about it. I really thought Everest were ok.

    I will instead be sticking to the likes of Victor Chandler & ladbrokes. Instant cashout, no matter how big and back in my bank acount in three days. No Rival BS of a month to cash out, excuses and seductively flashing "Reverse" buttons , while you have funds trapped due to stupid withdrawal limits.

    They are quick enough to take money from us and a win is a win. Payout should be prompt. But to send multiple backs and fromts of cards, scans of bills and then still get asked for more is nothing but BS.

    As a hardcore gambler who loves it and is not about to give up, all I want is a Casino that plays fair. I don't care if it is in their terms and conditions, what Everest did to me, I believe was nothing but a delay tactic.

    Be Warned

    J
     
    3 people like this.
  2. May 29, 2010
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Were you using disposible gift cards? I've seen before where casinos have requested front and backs of cards long gone. Just the way the issuing bank has the first 4 digits of a regular credit card, I'm confident that something in the number shows that this is a disposible card, and can be used by anyone.

    If chargebacks were to be an issue, it would appear within 60 days to the casino, so it makes little or no sense other than as a delay tactic for casinos to request all the gift cards ever used.

    I see that you are in UK... have you thought about UKash? Seems like they have competive fees, and won't trigger requests for scans the same way. Just a suggestion.

    Thanks for bring this to our attention.
     
  4. May 29, 2010
  5. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    Hi Jasmine

    Thanks for the reply

    No, I did not use gift cards. It was proper bank cards.

    The thing that bugs me most is that they let me deposit over and over - I mean probably 100 times. They also let me withdraw small winnings.

    It was only when I won the 14K this kicked in. It is obvious from what I sent them that I am who I say I am.

    I am so disgusted about the whole thing. I really thought Everest were ok but I now see them as rogue.

    Regards

    J
     
  6. May 29, 2010
  7. monkeymagic

    monkeymagic Dormant account

    Occupation:
    Sales
    Location:
    UK
    These organisations do NOT HAVE FEELINGS, however much they try and make out they do. I have first hand experience of this with the likes of Ladbrokes and 32 Red.

    You must understand that online casinos are just businesses. Why do you think most of the casinos have reverse withdrawals? It's a sick ploy. (In fact Ladbrokes don't - so I will give them a tiny bit of credit for that).

    How much would I like online gambling at casinos banned? It's a sick hobby. There is no self control for the addicted slot players like yourself.

    However, Everest Casino should be ashamed of themselves - now you notice I say should. They are not. They are laughing in your face and at your account balance. It's disgusting and an outrage they should demand these documents off you after 100's of deposits - the dirty lowlife scum.

    I do feel for you and at the end of the day I'm sure you are old enough to realise what you are doing, but you should take this is a very expensive warning. Get the f**k out, as quickly as you can and don't ever look back.
     
  8. May 29, 2010
  9. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    Thank MM

    I agree with a lot of what you say.

    My experience with casinos has, on the whole been pretty good. I have had big payouts from other casinos in the past with no problem.

    As for addiction, I think addiction is a choice. I choose to gamble and I gamble heavily. I love it!

    It is not a problem for me SO LONG as I can withdraw quickly. I learned this early on and I really thought Everest Casino was safe but they have been more than fly.

    As far as Rival Casinos go, I only play at SlotoCash now because of experiences at Rivals.

    I really hope the likes of Everest go bust. They deserve to and I am a big believer in Karma :)

    Cheers

    J
     
  10. May 29, 2010
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They did offer to block your account, but maybe they didn't express this clearly. I think they meant a TEMPORARY block, to prevent you from gambling away the 14K whilst this was being sorted out.

    You could have accepted the block, and opened a PAB to help the process along.

    20 documents is excessive, particulary since this is ONLY because this was a big win, and generally they were satisfied with your status for over a 100 prior deposits, and some small withdrawals.

    I don't even HAVE 20 documents. I have about half a dozen that are good enough to prove my ID, and casinos generally want 2 or 3 of these.

    What EXACTLY did they request?
     
  12. May 29, 2010
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Know what you mean about these dinosaur documentation requests. Had the same at Party and Mansion in the past where they want faxes, signatures - makes it really awkward. I understand the need for checks, but really they have to understand that printers and especially fax machines are 20th century technology for some people.

    The one that irritates me most is signing for each card deposit. Not just once, but each one! So thanks for the warning...won't be playing there anytime soon LOL.
     
  14. May 29, 2010
  15. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    Hi Simmo

    I thought Mansion were ok. I made a big cashout once there. I had to send documents but it was a reasonable number.

    VinylWM, Yes, they offered to block me, bur I told them I would gamble it away and I wanted my money basically. Even after 5 days I still had about 5K left. They only asked for more docs every time I questioned what the hold up was. NOTHING will convince me that it was not a delay tactic.

    Here is what they asked for

    1 The front of my driving licence
    2 The back of my driving licence
    3 The front and back of 6 credit cards (that makes 12 documentsjust for cards)
    4 A signed document specific to them re my accounts and cards.
    5 A screenshot of my Moneybookers account
    6 A screenshot of my Click 2 Pay account
    7 A statement for each card I had used (6 in total)

    So, it was 23 in total. Utterly ridiculous in anyones book.

    If there was some kind of problem then they should have done this months ago and not accepted any money from me via deposit.

    Regards

    J

    PS The best of it is, they told me I was welcome to make further deposits during this period!!!!!!
     
    1 person likes this.
  16. May 31, 2010
  17. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    Since posting the above I have complained to bot the Khanawake Gaming Commission and the IGC about Everest.

    Does anyone have any experience of this?

    Am I wasting my time?

    Rgds

    J
     
  18. May 31, 2010
  19. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    ...I think you are...JMO:oops:
     
  20. Jun 1, 2010
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    That's worth a PAB to the Meister. They should NEVER have ENTICED you to deposit further whilst there was still a chance there was a problem with your account.

    Although some of these documents are standard, and the high number is partly due to you using 6 cards, and counting this as 12 documents (rather than 1 "requirement"), the items 5, 6, 7 are NOT standard, but evidence that they had some doubts, so wanted to be more thorough. The fact also that they ONLY asked for these additional documents in responce to your constant prodding about the delay shows that your account was probably "under investigation", and this was the cause of the delay.

    The Rome casino rep recently explained that players under this type of investigation are NOT informed, and are often asked for extra documents when they keep pestering about the cause for delay. This IS to "buy time" for the investigation to proceed, whilst at the same time NOT allowing the player to figure out that they are being investigated.

    In this case, you played everything back, so by the time the process was concluded, there was no longer anything left to withdraw.

    It would have been better to have asked for documents as soon as things started to get more complicated, with you using so many different means to deposit, rather than have to look at and verify such a mountain of deposit methods in one go.

    Oddly enough, screenshots are NEVER deemed acceptable proof, yet they wanted SCREENSHOTS of Moneybookers and Click2Pay, and WERE prepared to accept this as proof, even though a screenshot of an ONLINE ONLY bank account, energy contract, etc is NOT considered "good enough", even though, like Moneybookers, it is ONLINE ONLY.

    As a player, I CANNOT always go for the cheapest deal on energy, phone, etc, because these are ONLINE ACCOUNT MANAGEMENT ONLY, and would leave me floundering if a casino sprung a document request on me that I was not expecting. Some casinos DO spring such requests on long standing loyal players, as well as upon first withdrawal.
     
    1 person likes this.
  22. Jun 1, 2010
  23. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    Hi VWM

    Thanks for that.

    I have so many cards as it shows how long I have been with them. I am sure it's longer than I realise. 3 of the cards are from defunkt accounts. I told them that I had no info on them right from the start but even at the end they were still saying they needed info.

    If that's the case, and they were never going to pay out then surely at least I should get all my deposits back? Surely they can't have it all ways? Taking deposits repeatedly and then not paying out either just doesn't make sense.

    Thansk for the PAB suggestion - I have done that.

    Cheers

    J
     
  24. Jun 1, 2010
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Unfortunately the OP's PAB makes it clear they did not read the Pitch-A-Bitch FAQ and there are a number of errors which make it impossible for me to proceed with it at this time. I have asked the OP to read the FAQ -- you agree to do this when you fill out the PAB form -- and resubmit the form if they would like me to look into their issue.
     
  26. Jun 19, 2011
  27. Josh66

    Josh66 Dormant account PABnoaccred

    Occupation:
    Self Employed
    Location:
    Uk
    It's over a year ago since I read this and hadn't seen this reply. OK, so I made amistake with the PAB, I did explain that I have cognitive problems (now diagnosed as autism) and the reply I got was downright offensive. So offensive that I decided not to continue with the PAB and really don't visit this website as much.

    What is more important, helping a member who has obviously been wronged (you just need to look at the info I was asked for) or keeping a Casino on your accredited list when it's obvious they are not deserving of that. A year on and they are still there. I think that reflects badly on Casinomeister.
     

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