- Joined
- Feb 7, 2018
- Location
- United Kingdom
Can anyone help.
After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.
I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.
Any help or direction on what I have to do is much appreciated.
Thanks
After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.
I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.
Any help or direction on what I have to do is much appreciated.
Thanks