Extraspel

Louforbes85

Experienced Member
Joined
Nov 13, 2016
Location
Uk
Hi,

So I signed up to Extraspel and turned my free spins in to just over £100 (max cash out £100), didn't realise I had to deposit to withdraw (I know rookie error), I deposited and received another bonus i didn't know about, I can't cash out my freespins winnings until I've wagered over £7000.
Impossible! I contacted support to say I didn't want the extra bonus and couldn't opt out and was told the only way to opt out was to remove everything including my previous winnings.

Just got spouted ts and cs when I said how unfair it was, a long shot I know but anything I can do?

I won fair and square and just want my £100!

Thanks,
Louise
 
Be careful with Bonuses!
It is  crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!
Thats the trouble with sign up bonus, Any decent site should take away the deposit bonus or better still have a choice to choose the bonus,
 
It's not a rookie error to not deposit before requesting a withdrawal, in fact I'd call it astuteness.

The rookie error comes in playing in a casino that sounds like an extra- curricular punishment lesson in English class and then proceeding to locate CM for answers :(

It may have been won fair and square, but tinpot casinos don't prioritize fairness in their monthly staff meetings.

Probably best to wave your deposit goodbye :mad:
 

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