Louforbes85
Experienced Member
- Joined
- Nov 13, 2016
- Location
- Uk
Hi,
So I signed up to Extraspel and turned my free spins in to just over £100 (max cash out £100), didn't realise I had to deposit to withdraw (I know rookie error), I deposited and received another bonus i didn't know about, I can't cash out my freespins winnings until I've wagered over £7000.
Impossible! I contacted support to say I didn't want the extra bonus and couldn't opt out and was told the only way to opt out was to remove everything including my previous winnings.
Just got spouted ts and cs when I said how unfair it was, a long shot I know but anything I can do?
I won fair and square and just want my £100!
Thanks,
Louise
So I signed up to Extraspel and turned my free spins in to just over £100 (max cash out £100), didn't realise I had to deposit to withdraw (I know rookie error), I deposited and received another bonus i didn't know about, I can't cash out my freespins winnings until I've wagered over £7000.
Impossible! I contacted support to say I didn't want the extra bonus and couldn't opt out and was told the only way to opt out was to remove everything including my previous winnings.
Just got spouted ts and cs when I said how unfair it was, a long shot I know but anything I can do?
I won fair and square and just want my £100!
Thanks,
Louise