Expired Promo EXPIRED! 12 days of Halloween calendar @ Cashmio Casino

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Cashmio Casino prepared 12 days long Halloween calendar with daily surprises for all players!
Duration: 20th to 31st October.

Full agenda:

Day 1 Saturday

Unlock the 40 free spin coin on Book of Dead by depositing minimum €/£/$15

Day 2 Sunday

Unlock the 20 free spin coin on Ark of Mystery by depositing minimum €/£/$10

Day 3 Monday

Unlock the 20 Mega Dega spin coin on Vikings go to Hell by depositing minimum €/£/$50

Day 4 Tuesday

Unlock the 30 free spin coin on Beauty and the beast by depositing minimum €/£/$20

Day 5 Wednesday

Unlock the 50 free spin coin on Wild Blood by depositing minimum €/£/$15

Day 6 Thursday

Unlock the 40 free spin coin on Wolf Hunters by depositing minimum €/£/$25

Day 7 Friday

Unlock the 50 free spin coin on Happy Halloween by depositing minimum €/£/$20

Day 8 Saturday

Unlock the 40 free spin coin on Halloween Jack by depositing minimum €/£/$20

Day 9 Sunday

Unlock the 10 free spin coin on Tut's Twister by depositing minimum €/£/$10

Day 10 Monday

Unlock the 15 Mega Dega spins coin on Blood Suckers by depositing minimum €/£/$30

Day 11 Tuesday

Unlock the 30 free spins coin on Witchcraft Academy by depositing minimum €/£/$15

Day 12 Wednesday

Unlock the 100 free spins coin on Pumpkin Smash by depositing minimum €/£/$20


Cashmio Halloween promo.png
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Hello, this is a Joke or with the Helloween Offer today I deposited 20€ for 50 FS Happy Helloween which is 50Lines normally and now i start playing and you put it to only 10Lines for the Freespins ??? Pfff i m soo disapointed about you cashmio pffff that is BULLSHIT what you do with your loyal and depositing customers !!!!

I also deposited the last two days (Wild Blood 15Lines/ and Wolf Hunters 30 i think) and everything was fine the FS games on full lines and now this today pfffff.

Do you think nobody notice about that -.- ????

I hope someone will sort this out, so that i dont have to complaint it !!!!!!!!


also no Info about it.....

cashmio.jpg



Day 5 Wednesday

Unlock the 50 free spin coin on Wild Blood by depositing minimum €/£/$15

Day 6 Thursday

Unlock the 40 free spin coin on Wolf Hunters by depositing minimum €/£/$25

@alexCashmio @LadyJelena
 
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robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Good morning Robby811 I've sent a PM to Alex and LadyJelena to take a look.

Salut!
Morning ,

thx a lot because I m really disapointed and pissed because i deposited the last 20€ from my gamblebudget this week for this offer and then this happend -.-
 

alexCashmio

Dormant account
Joined
Apr 18, 2017
Location
Malta
Hi Guys,

Tried to investigate this as fast as I could!

Now I will try to explain the thoughts behind this, so we are on the same level, then I would love the feedback on how we can do this better.

Here are the promotions you liked:
50 FS on Wild Blood
lines 10 (Max 15)
Value/spin €0.10
Normal Start lines: 15

40 FS on Wolf Hunters
Lines 20 (Static)
Value €0.10

The one you didn’t like:
50 FS on Happy Halloween
Lines 10 (Max 50)
Value €0.10
Normal Start lines: 50

So, from the above, we are not always picking the start lines when making promotions, but rather thinking about the value per spin. Some players like more spins, some likes less with more value.

For the players that like more valued spins, we have the spins we call MDS(Mega dega spins), which has a value of €1 per spin, however with these we would give fewer spins of course. They are included in this Halloween promotion week, but only for certain dates.

From your feedback, I understand you would rather want the start lines of the game, and this is something I will give to our CRM to consider, perhaps we can add this in the promo info. However, as some players want more Free spins instead, we need to have promotions for these players as well.

I would suggest picking the days where we have our MDS in the promotions instead, and if you want more of these, I will be sure to let our CRM know.

Best regards,
Alex
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Not TRUE if it would have this Way i would have notice it the 2 days before when playing my FS like today.....

WILD BLOOD was on 15 LINES i claimed that Promotion !!!!!!!!!!!!!!

Wolf Hunters too and it was 20cent.....

and why is there No info if you cancel 80% of the Paylines ??

and it is No Problem i will not deposit my Money like the last Days in the Future....
 
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LAR

Newbie member
Joined
Aug 15, 2018
Location
Finland
I also used those Wild Blood spins and those were in full (15) lines.
Also used todays offer, not happy with that. If you want to give 5€ value spins, why dont just give 10 spins 50c each?

And have to say, I have never heard that any player wants spins with not full lines. Even if they have more spins.
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
It is for me just a Fake Offer or something with hided Informations about the Payline edit. to only 10 from 50 to catch People and the Money faster.

The offers the 2 days before were fine with no problems and i enjoyed them....

And should not be done with loyal customers i spended my Monea the whole Week and the something like this thx 4 care about us .
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Why advertise 50FS on a slot without even warning players they are not on the full pay lines, it's like the casino knows exactly what they are doing by omitting that information and rather dubious - at least warn people in the promotional material!

I got caught out once, 50 spins on BoD, which turned out to be 1 line at 1p, therefore the value was 50p - not good!
 

alexCashmio

Dormant account
Joined
Apr 18, 2017
Location
Malta
This is good feedback guys, we have usually tried to stay on the same value per spin on our offers, the price should have reflected on the number of free spins and the spin value within an reasonable amount.

But to move forward, I have brought this to the attention of our CRM, and they understand the reasoning of having the amount of lines the game starts with or write it clearly in the promotion.

I hope this helps us to move on.

Best regards,
Alex
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
This is good feedback guys, we have usually tried to stay on the same value per spin on our offers, the price should have reflected on the number of free spins and the spin value within an reasonable amount.

But to move forward, I have brought this to the attention of our CRM, and they understand the reasoning of having the amount of lines the game starts with or write it clearly in the promotion.

I hope this helps us to move on.

Best regards,
Alex
Moving forward, can you give advance notice if any further of the above promotions are on lesser pay lines so there are no surprises? :)
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Why advertise 50FS on a slot without even warning players they are not on the full pay lines, it's like the casino knows exactly what they are doing by omitting that information and rather dubious - at least warn people in the promotional material!

I got caught out once, 50 spins on BoD, which turned out to be 1 line at 1p, therefore the value was 50p - not good!
Money still take over to the Casino with nothing for
You do not have permission to view link Log in or register now.
or something and the best is this email below which said its my fault , because i should have go to Livechat before claiming anything to check if there are Infos not showing up.....

How the Hell should i have the Idea that they do something like this when the offers 2 days before are working fine with everyting....


Email:

If we were to offer spins on the full 50 paylines we would only be able to offer a couple of spins. So the decision was made to decrease the paylines and offer more spins instead. I'm sorry you don't like this solution.

You're always welcome to come to chat and ask what paylines/betsizes there are on the free spins for the current offer.

Let us know if there is anything else you need help with.

Kind regards,
Robin
Cashmio Support
 

alexCashmio

Dormant account
Joined
Apr 18, 2017
Location
Malta
@greylady I can say that if there are no details, the value of the free spins will be the minimum value. We will have one MDS in two days I think, but it will be stated in the promotion description :) Hope this is good?

@robby811 I totally understand your frustration, I gave the feedback to our support as well. I feel we´re learning a lot today.
Please assume that the bonuses will have minimum value if not stated otherwise. and for higher valued FS, you can see them named MDS.
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
What for me it done i deposit and play somewhere else where this not happend and if it does the casino will make a reasonable compensation like freespins or soemthing because it feels bad-
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
No casino should give free spins with less paylines better not to offer those higher lines slots instead. I would call it rogue behaviour to basically fake advertising lure people into depositing in hope for a better value.

This kind of moves only been seen by rogue casinos in past and i know lot more fellow older members here will agree with me.

Very easy and simple maths to make it clear for players would be to just give value of each spin. But I am sure UKGC requires all information etc. So offering a 50 lines slot with only 10 lines is very bad.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@greylady I can say that if there are no details, the value of the free spins will be the minimum value. We will have one MDS in two days I think, but it will be stated in the promotion description :) Hope this is good?

@robby811 I totally understand your frustration, I gave the feedback to our support as well. I feel we´re learning a lot today.
Please assume that the bonuses will have minimum value if not stated otherwise. and for higher valued FS, you can see them named MDS.
Happy Halloween min value is 1p, one line at 1p, so that doesn't really match to what you're saying.
I haven't deposited so not talking through my pocket, but what you are doing is misleading, and don't see how it comes close to UK rules on advertising and promos. If a casino offers me free spins on x deposit, I look at the value of the spins, in this case I would expect 50p as that is min stake, full lines, and work the % of the deposit before deciding to take the offer or not. How can any customer work that out if a deposit offer is worth taking or not if you don't tell them how much it is?
That would be like a casino offering a 500% deposit match, but after deposit telling the customer, yes it is 500% but only on the first 2% of the deposit, then wondering why customers weren't happy.
A few words under the offer would take seconds to write and stop any confusion. 'Spin value is 10p, 10 lines x 1p'
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
uk
Yet another example of 'marketing' thinking they're being clever. When they're actually causing resentment from customers, and damaging their business
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
This is good feedback guys, we have usually tried to stay on the same value per spin on our offers, the price should have reflected on the number of free spins and the spin value within an reasonable amount.

But to move forward, I have brought this to the attention of our CRM, and they understand the reasoning of having the amount of lines the game starts with or write it clearly in the promotion.

I hope this helps us to move on.

Best regards,
Alex
Yeah im sure both you and your marketing department were shocked (and deeply saddened) to hear people dont like getting 1 or 10 lines on 50 lines slots. It comes as a huge surprise to me too, as id expect people to be thrilled about it.

Oh and why mention it anywhere, its not like its a big deal if people are getting 1/5 of expected value in free spins, eh?

it really is a time for ukgc and others to make it mandatory for casinos to show free spins value and lines imo
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Yeah im sure both you and your marketing department were shocked (and deeply saddened) to hear people dont like getting 1 or 10 lines on 50 lines slots. It comes as a huge surprise to me too, as id expect people to be thrilled about it.

Oh and why mention it anywhere, its not like its a big deal if people are getting 1/5 of expected value in free spins, eh?

it really is a time for ukgc and others to make it mandatory for casinos to show free spins value and lines imo
They already do, its a bonus so all significant terms and conditions should be clearly displayed with the promotion, or if there isn't space (an excuse you can rarely use on your own website) no more than 1 click away. I think would be impossible to argue the value of a bonus isn't a significant term.
 

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