Europlaycasino does not pay and ignores

[Punisherrr]

Europlaycasino. Made the request for withdrawal 1050$ of 15.06.2013
With the approval of the manager in the live support.
Sent all the necessary documents and waited.
After 7 days of waiting turned to online support service with a question - when I get a prize?
The answer was - everything ok, will soon receive. It's been 18 days, no output.
The post office did not respond. In the lobby, there is no casino online chat all the time.
5 days ago I was on the phone to support the site, the operator checked and said everything was ok, the payment will be soon.
What to do?
The site says that they have a license Curacao. How to write?
How to write a Platech?

 

[Punisherrr]

Yesterday was an interesting case.
I went to the casino lobby to see the status of the request for withdrawal.
He still wating. live chat has long been absent, but then there was a message box support and the operator began to offer a deposit bonus!
When I asked when it will be completed my conclusion - he immediately came out of the chat! It's a shock!
After such treatment of customers I have decided to write to the forum. Before that I played repeatedly on their deposits (no output) and lost quite a few. This is my first withdrawal, and such a result. It is not clear, the gain is not large relative to the lost money, and I do not want to pay ...
I guess it's only casino for deposits ...

 

[Nifty29]

Welcome punisherrrrrr

I suggest you read the following complaints process:

https://www.casinomeister.com/player-arbitration-pab/

If you need help with translation etc, please post your language and another member speaking your language may help. However, you must submit the complaint yourself.

 

[Punisherrr]

payment received in full. Thread can be closed

 

[dave1888]

May contain browser hijacking malicious software/trojan horse

Just to let people know I would avoid this casino like the plague as when I downloaded it the casino opened then I went to download a slot to play my internet browser went offline the second I did this and I could not get back on the net When I tried to enable my internet it said I didn't have admin rights to do so even though I am admin as its my damn computer. This did this everytime I tried to open it so I got shot of europalace completely also caused a massive pain in the ass as my internet wouldn't come back on for hours had to scan with malware bytes,spybot Snd Avg antivirus and eusing reg cleaner which isn't fun as each individual scan takes hours to finish!

 

[PegeeSue]

Dave - R you sure its Europlay casino ?..you mentioned EuroPalace which is a MG.

 

[dave1888]

I did mean Europlay nothing wrong with Europalace.

Made a typo there yes it is europlay definitely the company probably not aware that it contains malware hijack software though as I spoke to them on live chat and they were helpful but is it worth the hassle when there are tons of other freebies from casinos that don't contain dodgy download software. As for europalace I'm very fond of this casino and have had no issues with them whatsoever.