psychogene
Senior Member
- Joined
- Nov 8, 2014
- Location
- Australia
JShort - I had a similar issue (and still have) playing at Casumo. Their automated withdrawal page does not work for me (Australia). The issue they believe has to do with inputting the iban number. In Australia the iban number is not used, instead we use BSB/BranchCode + Account number combined as our iban but this does not work on their withdrawal page (they told me my iban number was too short but I don't think they realized in Australia we don't even use iban).
So what I did when I realized I had this issue I notified their CS who in turn told me to e-mail their finance department with my issue. I did that and whilst this issue of using their automated withdrawal has not been resolved yet I am able to request a manual withdrawal via e-mail of which I have done for the past month. They respond relatively fast and the money comes in my bank 1-3 days after they have approved it via e-mail. I believe they are working on it to fix this issue as it will definitely affect Australian players at their casino.
I think you should try the same approach I did if you haven't already and if they are not able to manually withdraw to your bank account after you give them all your bank details via e-mail then there is a serious issue here.
So what I did when I realized I had this issue I notified their CS who in turn told me to e-mail their finance department with my issue. I did that and whilst this issue of using their automated withdrawal has not been resolved yet I am able to request a manual withdrawal via e-mail of which I have done for the past month. They respond relatively fast and the money comes in my bank 1-3 days after they have approved it via e-mail. I believe they are working on it to fix this issue as it will definitely affect Australian players at their casino.
I think you should try the same approach I did if you haven't already and if they are not able to manually withdraw to your bank account after you give them all your bank details via e-mail then there is a serious issue here.