Energycasino suprised with the fasted payout ever

[psychogene]

JShort - I had a similar issue (and still have) playing at Casumo. Their automated withdrawal page does not work for me (Australia). The issue they believe has to do with inputting the iban number. In Australia the iban number is not used, instead we use BSB/BranchCode + Account number combined as our iban but this does not work on their withdrawal page (they told me my iban number was too short but I don't think they realized in Australia we don't even use iban).

So what I did when I realized I had this issue I notified their CS who in turn told me to e-mail their finance department with my issue. I did that and whilst this issue of using their automated withdrawal has not been resolved yet I am able to request a manual withdrawal via e-mail of which I have done for the past month. They respond relatively fast and the money comes in my bank 1-3 days after they have approved it via e-mail. I believe they are working on it to fix this issue as it will definitely affect Australian players at their casino.

I think you should try the same approach I did if you haven't already and if they are not able to manually withdraw to your bank account after you give them all your bank details via e-mail then there is a serious issue here.

 

[jshort]

JShort - I had a similar issue (and still have) playing at Casumo. Their automated withdrawal page does not work for me (Australia). The issue they believe has to do with inputting the iban number. In Australia the iban number is not used, instead we use BSB/BranchCode + Account number combined as our iban but this does not work on their withdrawal page (they told me my iban number was too short but I don't think they realized in Australia we don't even use iban).

So what I did when I realized I had this issue I notified their CS who in turn told me to e-mail their finance department with my issue. I did that and whilst this issue of using their automated withdrawal has not been resolved yet I am able to request a manual withdrawal via e-mail of which I have done for the past month. They respond relatively fast and the money comes in my bank 1-3 days after they have approved it via e-mail. I believe they are working on it to fix this issue as it will definitely affect Australian players at their casino.

I think you should try the same approach I did if you haven't already and if they are not able to manually withdraw to your bank account after you give them all your bank details via e-mail then there is a serious issue here.

Energycasino managed to fix the withdrawal page (supposedly) and I emailed their support with the banking info. Now they are having an issue with their payment provider and are waiting to hear back from them I'm told.....Perhaps this is true because another casino I withdrew from (7Red) appears to be having the same problem.

Anyway, I agree with other posters that their CS support reply very fast indeed. But Canadian players definitely should avoid this casino in the meantime. Actually they should probably block players with IP addresses from Canada until this problem is resolved! What if someone deposit a huge sum?!

 

[NorbertEnergy]

Okay I guess I will be the critical one here who who comes up and complains.

They offer to players from Canada but currently their payments processor is unable to send out withdrawals here via Bank Transfer (and this is the only option available since Skrill and Neteller are off-limits in Canada)........I've been waiting for over two weeks for Energycasino and one other UK casino to send funds but am stuck.

I think it has something to do with IBAN codes being unrecognizable in Canada while UK processors cannot interpret Transit/institute numbers. My own banks says this is BS because you only need a bank address and SWIFT code, however Energycasino isn't the only place that seems to be unable to transfer my winnings via bank transfer so............

On the plus note, their support is fast responding and perceivably polite.

Hi jshort.

I am so sorry about this issue. As I know there were some problems with the account number but I don't know all the details about the case. What's sure, is that we contacted our payment processor to solve this case. Our payment team will inform you as soon as we will get new informations. Sadly, these type of issues are completely out of my control but I will follow this case to find out what happened exactly. Don't worry you are in safe hands and our team will contact you directly when we will get a response from the payment provider. Blocking the Canadian IP's would be not the best solution as long as it seems to be a unique issue (seems to be not our fault...) but I can assure you in case it is a general problem with the Canadian payments our team will fix it in no time.

I wish you the best!

 

[NorbertEnergy]

Dont know if its been covered here but on checking the terms of the 100% Sign up bonus seems that

"This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash"

Why do some casinos have an aversion to E-Wallets and bonuses ? Surely one of the most secure ways to deposit.
I remember ladbrokes used to put massive play through for Neteller deposits.

Hi Deeplay,

Comments on this topic were already discussed in another thread. Please keep your eye on us, we are working on something exclusive for CM members!

Thanks

 

[NorbertEnergy]

Last week again a very decent payout from energy casino. About 10x deposit
Amazing how fast it goes. It almost like someone is sitting there with the casino's skrill account opened, just waiting to process wd requests.

Norbert, how about that vip status... ;-)
Can i find something on how to obtain and maintain a vip status and something about benefits ?

Hey michielm1

Congrats on your winnings I hope that was just a start of a lucky journey! Our VIP Club is not managed by me, if you will be selected by our VIP Manager he will tell you all the details. I will ask him to review your game history but I can't influence his decision. I keep my fingers crossed for you and we will see how it will end.

I really appreciate that you always have a positive thoughts about our brand, I hope that you will be our next EnergyMillionare!

 

[JGslots]

I received 2 t-shirts from energy casino. I didn't have enough comp points for the cruise

 

[Harry_BKK]

Hi Deeplay,

Comments on this topic were already discussed in another thread. Please keep your eye on us, we are working on something exclusive for CM members!

Thanks

Haven't registered with your casino yet, mainly due to that i deposit with Neteller and Skrill and you never have promos available when using them. Looking forward to see that CM exclusive, but please make it valid for all deposit methods.

 

[jshort]

Hi jshort.

I am so sorry about this issue. As I know there were some problems with the account number but I don't know all the details about the case. What's sure, is that we contacted our payment processor to solve this case. Our payment team will inform you as soon as we will get new informations. Sadly, these type of issues are completely out of my control but I will follow this case to find out what happened exactly. Don't worry you are in safe hands and our team will contact you directly when we will get a response from the payment provider. Blocking the Canadian IP's would be not the best solution as long as it seems to be a unique issue (seems to be not our fault...) but I can assure you in case it is a general problem with the Canadian payments our team will fix it in no time.

I wish you the best!

Ah ok good to know, thanks NorbertEnergy.

 

[NorbertEnergy]

Haven't registered with your casino yet, mainly due to that i deposit with Neteller and Skrill and you never have promos available when using them. Looking forward to see that CM exclusive, but please make it valid for all deposit methods.

Hi,

I hope that this week all will be fixed. I will post in this thread when we start it

Thanks

 

[muziq]

Hi,

I hope that this week all will be fixed. I will post in this thread when we start it

Thanks

you mean you will offer bonus for neteller deposits too now tats a happy news

hope an exception can given to at least CM members

 

[Journeyman]

you mean you will offer bonus for neteller deposits too now tats a happy news

hope an exception can given to at least CM members

I am quite sure this will happen.

 

[me_and_ed]

so far I am not so lucky, request wire transfer w/d, was denied because I dep'd with a credit card, a prepaid credit card that is a total hassle trying to get money out of other than spending online, my winnings were put back in my casino account, I did what they requested and now get an unable to process transaction, contact c/s.........

 

[NorbertEnergy]

so far I am not so lucky, request wire transfer w/d, was denied because I dep'd with a credit card, a prepaid credit card that is a total hassle trying to get money out of other than spending online, my winnings were put back in my casino account, I did what they requested and now get an unable to process transaction, contact c/s.........

Hi,

Thanks for your message. I checked your case and it looks like that right after that you wrote this post, you managed to submit your withdrawal request (back to your card). I am sure that our financial team will accept your request today.

Thanks

 

[me_and_ed]

Hi,

Thanks for your message. I checked your case and it looks like that right after that you wrote this post, you managed to submit your withdrawal request (back to your card). I am sure that our financial team will accept your request today.

Thanks

Thanks Norbert,
Yes, all good now, excellent support both at the casino and here.

 

[raevson]

In my oppinion, since you already verify your age with Skrill/Neteller, then a KYC would not be required. But if using a credit card, then I believe it should be mandatory ..

 

[NorbertEnergy]

In my oppinion, since you already verify your age with Skrill/Neteller, then a KYC would not be required. But if using a credit card, then I believe it should be mandatory ..

Hi,

All the legally licensed casinos must do the KYC process, no matter what kind of deposit method the player used.

Cheers,

 

[raevson]

Hi,

All the legally licensed casinos must do the KYC process, no matter what kind of deposit method the player used.

Cheers,

Hi,

Thanks for the reply.

Fair enough, but then the casino in question by sending wds without KYC performed, would mean that are breaching their own terms and conditions ?

Regards,

 

[NorbertEnergy]

Hi,

Thanks for the reply.

Fair enough, but then the casino in question by sending wds without KYC performed, would mean that are breaching their own terms and conditions ?

Regards,

Hi,

Please check page 2 and 3 of this thread we already had a discussion about this topic. The KYC can be done at any time in most of the cases when a user use 1 deposit method and the same withdrawal method then the KYC process will be done right after you reach a total transaction limit (usually 2300 €).

Thanks

 

[raevson]

Hi,

Please check page 2 and 3 of this thread we already had a discussion about this topic. The KYC can be done at any time in most of the cases when a user use 1 deposit method and the same withdrawal method then the KYC process will be done right after you reach a total transaction limit (usually 2300 €).

Thanks

Thanks for the info. My bad haven't read thoroughly the thread.


regards,

 

[Casinomeister]

Just a heads up that Energy Casino will be entering the BBF section shortly. In the meantime, here is an exclusive offer:
https://www.casinomeister.com/static/goto.php?c=energycasinobonus

 

[NorbertEnergy]

Just a heads up that Energy Casino will be entering the BBF section shortly. In the meantime, here is an exclusive offer:
https://www.casinomeister.com/static/goto.php?c=energycasinobonus

Hi,

Thank you so much! We are so excited about our official entrance on the CasinoMeister stage!



See you in BBF section guys, thank you for the so many positive feedbacks in this thread!

 

[Harry_BKK]

Just a heads up that Energy Casino will be entering the BBF section shortly. In the meantime, here is an exclusive offer:
https://www.casinomeister.com/static/goto.php?c=energycasinobonus

Hi Brian, maybe better directed at Norbert .....when i click on the link i get a blank page saying: EnergyCasino is unavailable in your country.

However, when i enter energycasino.com into my browser the page is loading with no problems.

Question is now, does Energy Casino accept players from Thailand? or is just that link with the special CM bonus offer not available for me?

Oh, and are players depositing with Neteller now getting the welcome bonus or the CM special bonus? I cannot use Thai visa or mastercards for deposits, transactions to casino sites are declined..... my only options are Neteller, Ecopayz and Entropay. Skrill won't work either in Thailand for casino deposits.

Cheers
Harry

 

[IM_SPORTS]

Well done I am going to sign up to energy soon.

 

[Borgie]

Well done I am going to sign up to energy soon.

This thread is over 3 years old !!

 

[Casino12345]

This thread is over 3 years old !!

And still there is a withdrawal fee of 5 euro! after your first withdrawal...