Official EnergyCasino. Energised thread! Bonuses & more

[AgentEnergy]

Are you ready to take over the weekend? We certainly are!

We'd love to receive your feedback on what type of bonus/promotions you prefer/dislike the most across our portfolio at Energy, and which ones you would like us to showcase instead. Reply to this thread within 5 working days or message me privately with your answer, and I will personally add a good-will bonus.

Note: Later today we will post an exclusive welcome bonus for new Canadian players (Stay cool, more markets will come).

Let's get this going.

EC Rep

 

[The Viking]

Well i can start
What i dislike most is the fact that when i wanna take the 50% weekly bonus, im stuck to just 1 game at your choice ?
used to take them every week but havent touched them since you started that.

 

[AgentEnergy]

Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus?

 

[thr0b]

Are you ready to take over the weekend? We certainly are!

We'd love to receive your feedback on what type of bonus/promotions you prefer/dislike the most across our portfolio at Energy, and which ones you would like us to showcase instead. Reply to this thread within 5 working days or message me privately with your answer, and I will personally add a good-will bonus.

Note: Later today we will post an exclusive welcome bonus for new Canadian players (Stay cool, more markets will come).

Let's get this going.

EC Rep
View attachment 158585

Crikey, it got a bit heated here, didn't it?

I don't like the low-RTP games, so I don't play them.

On bonuses however - some more regular no-deposit free spins offers would be nice. The likes of L&L offer them quite regularly, and while I'm unlikely to cash out from them (they're usually 10/20p spins), the do tend to keep me on the site and I'm more likely to deposit there as a result.

Also, bonuses where you want a minimum deposit to qualify - no ta. Your overall minimum deposit is a tenner, so that should be the default for most bonuses as well.

 

[bamberfishcake]

10% cashback - real cash, no quibbles.

If you don't want to take the full plunge. Do it on specific games.

I personally like deposit bonuses. Anything below 100% is not worthy.

Sometimes the playing time from those bonuses makes it all worthwhile for me, regardless of the outcome.

 

[dec2008mcl]

10% cashback - real cash, no quibbles.

If you don't want to take the full plunge. Do it on specific games.

I personally like deposit bonuses. Anything below 100% is not worthy.

Sometimes the playing time from those bonuses makes it all worthwhile for me, regardless of the outcome.

Do you think the playtime from bonuses is longer compared to that of a raw deposit? I personally think so, not sure how though if its all RNG

 

[bamberfishcake]

Do you think the playtime from bonuses is longer compared to that of a raw deposit? I personally think so, not sure how though if its all RNG

That's an interesting question and I have felt that sometimes, on more than one occasion.

I wonder though if it's somewhat subjective, cash matters more, bonus money doesn't, which might skew the way I play or create a different feel.

 

[The Viking]

Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus

Fair point. Thank you for sharing this - Are there any preferences you'd like us to showcase which we don't offer yet apart from this weekly bonus?

Agree with bamberfishcake there about the cashback i dont mind the energyspins promos on weekends i do take them
as the wagering is only 15x
but all in all bring back the regular deposit bonuses
not sure if im helping out but if you feel like a goodwill bonus my user name is the same as here

 

[LadyJelena]

New Energy promo is posted - Energy Casino - Welcome offer + 30 No deposit bonus for Canadian residents - Casinomeister Forum

Happy weekend!!

 

[spoo42]

Ok. some feedback.. hmm.. I like free spins on deposit - that's something i like. What I don't like is wagering so much on the result from those spins and to a lesser extent the cap on how much you can win/clear from that too.

 

[dec2008mcl]

That's an interesting question and I have felt that sometimes, on more than one occasion.

I wonder though if it's somewhat subjective, cash matters more, bonus money doesn't, which might skew the way I play or create a different feel.

But whats not subjective is the amount of bonus rounds that land when playing with bonus money in regards to raw cash. Even larger base game wins which would enable the longer gameplay time. Don't look for trees when your staring through the forest ?

 

[helenakp]

Bring old Energy back.I can live with your old time under 6 hours.

Your 100% reload bonus is really great but stack with 1 game only, why?

3 business days for withdrawl is unacceptable,so if i make withdrawl on Friday i will have the money on Wednesday?

For me most important thing is fast cashouts thats the reason i play in 2 casinos where their cashouts are instant.

 

[AgentEnergy]

Thank you all for your honest feedback. We are taking every comment into consideration to effectively stick to your expectations.

Wishing you all a great start of the week!

Marco from Energy

 

[brianmon]

I self-excluded from Energy, some years ago. Although that exclusion ended a while ago.
In the spirit of this thread, Energy trying to reconnect with the CM community, I decided to reopen my account last week, to give them another go.

After chatting to one of the CS agents, and finally convincing her that I didn't exclude for gambling problems.
I was told to ring a certain number at 10:20pm, when they would 'open a line' for my call.
What's that all about? Don't they allow their customers to call them (unless they have an 'appointment')?
Can THEY not call the customer?

Anyway, I duly rang at 10:20 to be met with a recorded message saying 'this line is not accepting incoming calls at the moment' (or words to that effect)
I tried several times over the next 10 minutes. But just got the same message.

30 minutes later I received an email telling me to contact them to schedule another call.

Sorry, but I'm not that bothered about reopening my account.

 

[AgentEnergy]

I self-excluded from Energy, some years ago. Although that exclusion ended a while ago.
In the spirit of this thread, Energy trying to reconnect with the CM community, I decided to reopen my account last week, to give them another go.

After chatting to one of the CS agents, and finally convincing her that I didn't exclude for gambling problems.
I was told to ring a certain number at 10:20pm, when they would 'open a line' for my call.
What's that all about? Don't they allow their customers to call them (unless they have an 'appointment')?
Can THEY not call the customer?

Anyway, I duly rang at 10:20 to be met with a recorded message saying 'this line is not accepting incoming calls at the moment' (or words to that effect)
I tried several times over the next 10 minutes. But just got the same message.

30 minutes later I received an email telling me to contact them to schedule another call.

Sorry, but I'm not that bothered about reopening my account.

Thank you for your message @brianmon -Please accept our apologies for the inconvenience we have put you through. We have been overloaded the past weeks. Could you please send me your full name together with your username via private message?

I will monitor this case personally and ensure you are contacted by us asap.

Marco from Energy

 

[AgentEnergy]

Good morning Meisters,

For those who have participated in this interaction, we are giving away 20 FS only for existing customers who have deposited at least once. This code will be given via private message and we will start today. This giveaway runs until Friday 24/09 12.00 PM CEST.

So if you haven't shared your thoughts about the topic at issue, do it before it's too late!

Marco from Energy

 

[johnnymcc1966]

Maximum RTPs are the absolute way to go for any casino. Deposit bonuses are helpful for smaller depositors also.

 

[steveyboy]

joined energy on sunday deposited £200took welcome bonus went to play and only £150. because i took £25 bonus they locked £50.so played and then went onto the game to play bonus and its the only game you can plat till playthrough is done max bet £5, now luckily i noticed when increasing bet it went 1,2,3,4,6 so if i thought i was playing 5 it would have been,but i noticed it and went down to £4.made the playthrough and withdrew £500 which went into my account on wednesday. deposited another £100 (no bonus taken) on tuesday had some good wins and withdrew £750 and they took £4 something as a charge.i left myself £200 to play. now i have had the question wheres your money coming from and withdrawal is still in pending till docs supplied, but let me deposit £200 today.i am thinking of telling them my money comes from you deposited and won.so now i might not be depositing again.

 

[AgentEnergy]

Thank you for your feedback @steveyboy - The reason why we asked for such information is not only to ensure compliance procedures are met, but also to ensure all our players are genuine as well as the origin of their funds deposited at Energy. Rest assured your money is rightfully yours and we wouldn't forfeit it without conspicuous reasons.

In alignment with GDPR, please contact our support team should you need further simplification or an update status on your withdrawal. You can inform them you talked with me and the case at issue will be prioritized.

Regards,

Marco from Energy

 

[steveyboy]

Thank you for your feedback @steveyboy - The reason why we asked for such information is not only to ensure compliance procedures are met, but also to ensure all our players are genuine as well as the origin of their funds deposited at Energy. Rest assured your money is rightfully yours and we wouldn't forfeit it without conspicuous reasons.

In alignment with GDPR, please contact our support team should you need further simplification or an update status on your withdrawal. You can inform them you talked with me and the case at issue will be prioritized.

Regards,

Marco from Energy

full filled my obligation sent all docs answered all questions all ok, and withdrawal hit bank straight away so no problems with that. and did not have to use your name.

 

[AgentEnergy]

Good to hear!

 

[johnnymcc1966]

It has to be said that if casinos are coming on here for feedback then its shows a willingness or a want to change.The key is if those casinos stay around and listen to the good and bad that comes their way. Hope Energy will stick around.

 

[AgentEnergy]

We plan on sticking here for a long while and we ain't going anywhere

 

[hanslafura]

Amazing to se energy interacting again on this community I have to say this new rep has strong convictions and big plans to somehow add value to this forum. I barely have experience with your bonuses and promotion so I can’t object on the matter at issue but I will certainly be playing here more often. Keep it up?

 

[paul7388]

Yeah do not think i have an account at Energy if I do i have never used it.

But it is good to see a Rep involved with the community and actually looking like he is wanting genuine feedback to make his casino better and more competitive.

Hope to see you stick around tho I know at times it can be hard for Reps on here as sometimes they get unnecessary abuse and treated like they are members skivvies.

Oh how I long for the day a Rep would turn around to some members and go will you just F*ck right off lol. Probabky will never happen but be good to see.

Anyway good luck with your casino and I hope listening to genuine feedback brings you the rewards you deserve.

 

[pinnit2014]

Yeah do not think i have an account at Energy if I do i have never used it.

But it is good to see a Rep involved with the community and actually looking like he is wanting genuine feedback to make his casino better and more competitive.

Hope to see you stick around tho I know at times it can be hard for Reps on here as sometimes they get unnecessary abuse and treated like they are members skivvies.

Oh how I long for the day a Rep would turn around to some members and go will you just F*ck right off lol. Probabky will never happen but be good to see.

Anyway good luck with your casino and I hope listening to genuine feedback brings you the rewards you deserve.

If Dream signs up with them, a genie may grant you that wish.

'Fetch Boy!'

'P@ss off'

Extra points for their CM Review if they do that

 

[AgentEnergy]

Thank you both for your honest appreciation. Your feedback is valuable to us.

 

[AgentEnergy]

Quick reminder for those who still wish to be part of this small FS giveaway. All you need to do is provide your genuine feedback on our current bonuses and promotions, before midnight.

Put your skates on!

 

[sapit222]

Got a bonus offer today, so might try it.

I dont like this though:

1. To complete the wagering requirements of the Reload Bonus, the bonus and deposit amount (total of bonus + deposit) must be wagered 30 times. To see your bonus and how much you need to wager go to “My account” and click on “Bonus balance - details".

x60 the deposit is a lot = not good.

1. Wagering requirements can only be completed on Microgaming slot games, with the exception of those mentioned in the “Deposit Bonus” section of the Standard Bonus Terms and Conditions – Casino. Stakes on table games, Live Casino games or Sportsbook will not count for this promotion.

Why only MG games?
They have good games, but thats still not so great.

1. The Reload Bonus wagering requirement should be completed within 3 days after the bonus is activated. Failure of wagering the bonus within the aforementioned period will result in forfeit of the bonus and eventual winnings.

3 days to complete the wagering? = Very very bad!!
Atleast 10 days it should be.

 

[sapit222]

Quick reminder for those who still wish to be part of this small FS giveaway. All you need to do is provide your genuine feedback on our current bonuses and promotions, before midnight.

Put your skates on!

I got a problem. @MarcoEnergy

With the bonus i can only play MG games.
When i try to open any MG game it doesnt work and i get an error msg.??

* Correction. I can ONLY play 2 games with the bonus. 94% RTP version also.
That is $$€$€££€£€£!"#¤¤! = not good!

 

[AgentEnergy]

Thanks all for your thoughts.

I'm sorry to hear that @sapit222 - Have you tried using the game from a different device/browser? Microgaming slots are optimised for all devices and bugs are rare, yet we appreciate you flagging this out.

Should you still experience this bug after applying basic troubleshooting, please contact our live support for instant assistance and to effectively report this.

Last but not least, for those who participated in this discussion on the topic at issue, I will contact you soon via private message with a FS code.

Peace out!

 

[sapit222]

Thanks all for your thoughts.

I'm sorry to hear that @sapit222 - Have you tried using the game from a different device/browser? Microgaming slots are optimised for all devices and bugs are rare, yet we appreciate you flagging this out.

Should you still experience this bug after applying basic troubleshooting, please contact our live support for instant assistance and to effectively report this.

Last but not least, for those who participated in this discussion on the topic at issue, I will contact you soon via private message with a FS code.

Peace out!

It works now, but sadly i could only play 2 games with the bonus.
Managed 168 spins (1Euro/spin) before it crashed and the highest win was x4...

You should change the bonus rules texting atleast so its clearer.

1. Wagering requirements can only be completed on Microgaming slot games, with the exception of those mentioned in the “Deposit Bonus” section of the Standard Bonus Terms and Conditions – Casino. Stakes on table games, Live Casino games or Sportsbook will not count for this promotion.

I read it like i could play on any MG game, but only those 2 games mentioned earlier in the bonustext was playable.

* I will probably not deposit again unless you fix much much better bonuses and fix the RTP to normal/default again.
It was a very bad experience.

 

[AgentEnergy]

Agree with bamberfishcake there about the cashback i dont mind the energyspins promos on weekends i do take them
as the wagering is only 15x
but all in all bring back the regular deposit bonuses
not sure if im helping out but if you feel like a goodwill bonus my user name is the same as here

@The Viking Any particular deposit bonuses which you'd like us to introduce or reintegrate?

Marco from Energy

 

[The Viking]

@The Viking Any particular deposit bonuses which you'd like us to introduce or reintegrate?

Marco from Energy

Just a regular 50 to 100% bonus that you can play on most games
Not like now where you are restricted to just 1 game
Did actually take this weeks bonus but thats only because i like Book Og Gods ?

 

[andym]

@The Viking Any particular deposit bonuses which you'd like us to introduce or reintegrate?

Marco from Energy

Please increase the wagering to 90x.
you also need to live guys…

 

[AgentEnergy]

Just a regular 50 to 100% bonus that you can play on most games
Not like now where you are restricted to just 1 game
Did actually take this weeks bonus but thats only because i like Book Og Gods ?

Honestly, I don't like that neither and will try my best to diversify the range of games for this promotion, or a similar one.

Book of Gods is a decent volatile slot game with increased amount of pay ways. Wise choice right there @The Viking

 

[AgentEnergy]

Please increase the wagering to 90x.
you also need to live guys…

Thanks for your pragmatic suggestion, but we do need to give players a chance to complete wagering requirements and end up with withdrawable cash balance, and this is part of our core values.
Do you have an account with us @andym ? I am feeling generous today and would like to grant you a small gift.

 

[johnnymcc1966]

Do you have an account with us @andym ? I am feeling generous today and would like to grant you a small gift.

You can't play favourites on here!

 

[AgentEnergy]

@johnnymcc1966 Of course I can Just play it cool and you will be surprised.

 

[DreamRJ]

@MarcoEnergy - Can I just give you my feedback which I expect to not make any difference as 99.99% of the time people give casinos feedback nothing ever gets changed or made better for the issues that we give you.

So basically I used to play at Energy Casino a few years ago on and off, I mainly taken loads of those match bonuses sometimes they was 100% and other times they was 50%. I did do a lot of deposits as well and also deposits without bonuses as well. But slot choice back then was not that great either.

But the reasons I stopped playing their are these very reasons.

1:> Live Chat is not 24 hours!
2:> Slot choice was not great!
3:> This is the main issue that was my number 1 reason why I stopped. Withdraw times are a disgrace...... upto 3 days is just not good enough for ewallets. (Live Chat always said the same standard sentences like I have saw you do the same since you started this thread. You come here saying you will be starting a new relationship and wanting to make things better. Well from your responses so far all I see is the same standard reply responses.)

I appreciate that you are here and I am happy to see you are wanting to make a presence on CM but you are competing in a crowded market already and there is already a few other reps in other groups who are already proved to be great and go out of their way to give honest direct replies and are actually talking human and not talking with standard replies and repeated soundbites. That aside I appreciate all the work every rep does for the casinos they work for.

But can I ask you this? Why on earth do you still not have 24 live chat? and also why on earth have you also not implemented an automatic withdraw system that around 50% of online casinos now actually do have in place. What they do is they basically automatically process and pay the withdraw within 10 minutes of it being requested. That means when the departments that deal with payments are not in the office that those withdraws will get processed. Most casinos now have them in place for ALL ewallet withdrawals but VS have them in place for other methods as well.

Then on a last note. I am not sure as I have not checked but have you got paypal now? If not can you let me know if you plan on adding paypal as a deposit and withdraw method.

That will not mean I will run back to Energy Casino. Because the other issues still are the same. So if you improve or implement a automatic withdraw system and get live chat to be 24 hours and then add paypal. Then and only then you may see me again in the future.

I just wanted to give you my feedback!

Cheers

 

[AgentEnergy]

@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though .

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

Of course should there be an expectation based on your scenario or situation, you know what to do. Contact me privately and I will try out my magic.

Marco from Energy

 

[dec2008mcl]

@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though .

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

In that case shouldn't deposits take up to 3 days to process, yet they seem automatic no matter the time day or night?

 

[DreamRJ]

@DreamRJ - Many thanks for sharing your thoughts we utterly value this.

Regarding your first proclamation, EnergyCasino Customer Service is at your disposal from Monday to Friday 9:00-00:00 and on weekends from 13:00-21:00. 24 hours service in terms of operations is just impossible at this point. - And to be honest, not many operators offer 24 hours service. Yet I will mention this to my superiors.

Who knows, in a few years time when AI has advanced further in the industry, we will have 24 hours service for all of you. No promises made though .

About our slots - We feature more than 2.000 slot games so you might want to surf a while through our site. There are outstanding selections and all games are optimized for any device you are on.

Last but not least, the withdrawal time frame usually takes 3 business days and as I have explained earlier in this thread we intend on keeping this realistic time frame.

I do wonder where you extracted this source that 50% of operators apply an automatic withdrawal system. If this is practically applied and withdrawals are not reviewed or assessed without further due diligence, operators would fail to comply with AML and fraud procedures. I do understand there are operators with sophisticated systems but robotization has not surpassed human intelligence, yet.

Of course should there be an expectation based on your scenario or situation, you know what to do. Contact me privately and I will try out my magic.

Marco from Energy

I appreciate your reply.

I will just respond to the last part you said about withdraw times. So how can some casinos have automatic withdraw systems in place already and have done so for over a year in some cases a few years? AI does not really have much to do with automatic systems. AI at the end of the day is still code just like any system would be too.

VideoSlots casino as an example have had an automatic withdraw system in place for at least 2+ years. So it does not matter whan you play or what time of day or night it is the withdraws will be done within 10 minutes automatically. Very rarely sometimes they do not get done automatically and the automatic systems pick randomly some withdraws or if they trigger some other checking system they have in place so they have to then be manually checked!

Sky Vegas have had a system in place too for a long time too. Rizk Casino also have a automatic withdraw system! Many others as well. the 50% was just a total guestimate. I only now play at a handful of casinos (budget dependence of course) So I can not give an accurate % of how many casinos have such systems in place.

So I do not understand why you give this such a response saying you can not implement such a system but yet other casinos have already done so?

Also why would this need to be discussed in private? There is no need to discuss such things privately as it is merely something that is a good thing for casinos to implement. It means faster instant withdraws for players which will result in happier players being loyal and keep coming back to your casino. The longer it is you keep coming up with excuses saying you can not do this or you can not do that will just mean players or X players will never ever come back to your casino until such a time these simple changes actually change. I mean look there is now thousands and thousands of online casinos to choose from. So we are spoilt for choice as it is. And most punters will stick to the casinos that tick X number of boxes for certain reasons why they keep loyal to a certain casino etc etc. My main 3 are: Instant withdraws, 24 hour live chat, Huge slot choice, Then loyalty bonuses come last as a 4th. But I do not seek any bonuses anymore like I used to. I play with straight deposits now at all the casinos I now play at.

Cheers

 

[AgentEnergy]

@DreamRJ - No, I mean in terms of GDPR I ask you to message me privately in light of any particular issues or irregularities with your account at Energy, so I can look at your account and so forth.

You obviously don't want to share your personal details publicly, right?

But rest assured we have a team of innovators who are working tirelessly to integrate and adapt to the latest industry trends. Once again we can only learn from such feedback!

Regards,

 

[DreamRJ]

@DreamRJ - No, I mean in terms of GDPR I ask you to message me privately in light of any particular issues or irregularities with your account at Energy, so I can look at your account and so forth.

You obviously don't want to share your personal details publicly, right?

But rest assured we have a team of innovators who are working tirelessly to integrate and adapt to the latest industry trends. Once again we can only learn from such feedback!

Regards,

Well actually all you need to do is either ask your coders who work for your casino if they can create such a system? Or you could hire some new coders who have experience in creating such systems for other casinos already. Or you could just attend those events (Covid permitting of course) And try and see if you can speak to other casinos and ask them how they have implemented the system? Maybe they will be happy to discuss it or maybe they will not lol. I would say the latter is not even gonna be an option as you are all competition for each other. Why would 1 casino help another 1 out hahaha.

So yeah I will not be coming back to Energy Casino unfortunately until I see you have implemented and made those changes I stated.

Thanks again though for your reply

Take care and have a great weekend ahead too

Cheers

 

[dec2008mcl]

Well actually all you need to do is either ask your coders who work for your casino if they can create such a system? Or you could hire some new coders who have experience in creating such systems for other casinos already. Or you could just attend those events (Covid permitting of course) And try and see if you can speak to other casinos and ask them how they have implemented the system? Maybe they will be happy to discuss it or maybe they will not lol. I would say the latter is not even gonna be an option as you are all competition for each other. Why would 1 casino help another 1 out hahaha.

So yeah I will not be coming back to Energy Casino unfortunately until I see you have implemented and made those changes I stated.

Thanks again though for your reply

Take care and have a great weekend ahead too

Cheers

I find this all bizarre, energy has been around since 2013, nearly 10 years. They would know all of this.

 

[johnnymcc1966]

Unibet does instant withdrawals,Leo Vegas,even the Gamesys brand do instant withdrawals to both ewallets and debit cards as well as the many other sites already mentioned. Any casino,not just Energy,needs to match these sites if they really want to get punters back to using their casino.

 

[DreamRJ]

Unibet does instant withdrawals,Leo Vegas,even the Gamesys brand do instant withdrawals to both ewallets and debit cards as well as the many other sites already mentioned. Any casino,not just Energy,needs to match these sites if they really want to get punters back to using their casino.

Well I stopped playing at LeoVegas about a year and half ago because they just went downhill badly and live chat became basically useless and unhelpful and they also taken on average an hour to find an agent to speak too. They also stopped allowing agents to ask the payments department to push a withdraw too. So they told me in live chat that they no longer allow their players to request their withdraws to be pushed.

So unless they implemented the instant withdraws the last year and half after I left then I would not have known they implemented such a system. That alone though does not really entice me back to playing their. Their site still looks the same and they STILL have NOT added a provider filter so you can find slots by provider only. This also was one of my pet hates with their site as a whole too.

On top of that, I was also not able to get any promo emails either which I did raise in threads at that time on here too.

LeoVegas although they used to be one of my fav casinos they just went totally downhill and they just do not update the website and make it more user friendly and easier to find slots.

 

[AgentEnergy]

Unibet does instant withdrawals,Leo Vegas,even the Gamesys brand do instant withdrawals to both ewallets and debit cards as well as the many other sites already mentioned. Any casino,not just Energy,needs to match these sites if they really want to get punters back to using their casino.

That's an interesting point @johnnymcc1966 - Yet I worked at one these operators and I have to object that is not totally correct based on experience. Yes they do have sophisticated systems in place, and yes they are on top of the game due to longer presence in the industry - But if you believe 100% of transactions are "instantly" approved, with all due respect, you will have to refresh your extracted sources. If you understand todays banking system, you will realize once a withdrawal is approved it passes through a number of financial ledgers/procedures in order to land on the designated e-wallet, acquiring/issuing bank, etc.

Based on that it is safe to say our withdrawals are also approved "instantly". But we tend to keep a realistic time frame which is why we always advise 3 banking days.

Not to mention the KYC factor, or withdrawals on weekends, which can alter the duration of such transactions to land.

Hope this information is useful to you and the rest of the members!

Marco

 

[DreamRJ]

That's an interesting point @johnnymcc1966 - Yet I worked at one these operators and I have to object that is not totally correct based on experience. Yes they do have sophisticated systems in place, and yes they are on top of the game due to longer presence in the industry - But if you believe 100% of transactions are "instantly" approved, with all due respect, you will have to refresh your extracted sources. If you understand todays banking system, you will realize once a withdrawal is approved it passes through a number of financial ledgers/procedures in order to land on the designated e-wallet, acquiring/issuing bank, etc.

Based on that it is safe to say our withdrawals are also approved "instantly". But we tend to keep a realistic time frame which is why we always advise 3 banking days.

Not to mention the KYC factor, or withdrawals on weekends, which can alter the duration of such transactions to land.

Hope this information is useful to you and the rest of the members!

Marco

I am sorry Marco but I find that a bit out of line and a bit harsh response to be honest with ya, if a withdraw has been processed automatically at the casinos end then the status for that withdraw would then state so in your account history if you check in the transaction history section. Obviously each website will have a different design and layout and wording might be different.

But on the whole every casino does at least make this info available for all their players so they can see all transaction history info.

So given that above I said then as the withdraw has been processed automatically already within 1 minute of the request being initiated by the player then that would mean if they withdrew to an ewallet skrill/neteller/paypal/ecopays then that would mean you should also then receive it instantly or within 5 or 10 minutes afterwards. On some rare occasions or when ewallets have issues, this can be delayed but no longer than a few hours on average.

So if it is like you said and you have a system where your players withdraws are instantly approved or processed. Even if that withdraw was requested at 2AM in the morning when you have no payment department in the office. Then we should be able to see that in our account history or we would get an email to let us know the withdraw has been processed and approved. But then we still do not get the money until either 8 hours later or at worst case 3 days maximum timeframe in your case.

So that again contradicts your argument. Because if a withdraw has been processed, that means it has been PROCESSED? no? yes? Correct or not? So that would then mean the funds should have also been sent to the payment method as well and everyone knows ewallets are the fasted once they are processed at the casino end.

I can not even believe I am wasting my time even saying all this. You are obviously just trying to fob us all off somehow?

Anyway I really do think we are not going anywhere now because obviously you think you are right and we are all wrong. That never works for either party so it is just a losing battle on both sides of the argument. When in hindsight everyone can clearly see and actually knows how things work.

I am a dev myself and I know about coding and how coding works and what you can create with code. And when I say a dev I am talking about a website dev. I created and ran and owned many websites with complicated systems over the years. So I know what I am talking about.

And I also know that when a withdraw is processed. IT MEANS PROCESSED!

Unless "YOURS" or the casinos meaning of the word processed means something completely different!