On Friday 25th i created an account at Energy Casino a Casino that i have never played at before. I registered using my email address and all the Exclusive Casino Bonus Codes 2018 - Casinomeister details for my address, birthdate etc.
I initially deposited £400 and lost and then deposited another £300. I peaked in winnings at £6800 and ended up cashing out £4980 after 7-8hours of playing.
I then started the process of my withdrawal and recieved the email “please verify your account” which is pretty standard especially for this amount of money. I followed the account verification process and shortly after recieved an email stating my account had been verified and i can use my account freely.
I withdrew the money again and this is where the issue starts. My account was then blocked with no explanation so i contacted live chat who were not helpful at all!! They claimed i was self excluded from the casino and that i would need to wait until Monday to speak to the responsible gambling team. An email was sent to me today (27th May 2018) claiming payment of £700 has been made (how much i deposited) and will show up on my statement, again with no explanation.
I am still yet to hear from the casino and have searched through my emails to look for any notifications where i may have transacted with them previously (incase i had and forgotten and i hadnt). I have now sent an email to the casino explaining all this and asking for proof where they have notified me i am self excluded and how my account has been verified in the first place. I have issued 14 days notice to them to pay all money owed otherwise court proceedings will take place on the grounds of unfair, incomplete and prejudicial terms.
I have email where they verified my account but it wont let me upload to the thread.
Any support/advice would be greatly appreciated
I initially deposited £400 and lost and then deposited another £300. I peaked in winnings at £6800 and ended up cashing out £4980 after 7-8hours of playing.
I then started the process of my withdrawal and recieved the email “please verify your account” which is pretty standard especially for this amount of money. I followed the account verification process and shortly after recieved an email stating my account had been verified and i can use my account freely.
I withdrew the money again and this is where the issue starts. My account was then blocked with no explanation so i contacted live chat who were not helpful at all!! They claimed i was self excluded from the casino and that i would need to wait until Monday to speak to the responsible gambling team. An email was sent to me today (27th May 2018) claiming payment of £700 has been made (how much i deposited) and will show up on my statement, again with no explanation.
I am still yet to hear from the casino and have searched through my emails to look for any notifications where i may have transacted with them previously (incase i had and forgotten and i hadnt). I have now sent an email to the casino explaining all this and asking for proof where they have notified me i am self excluded and how my account has been verified in the first place. I have issued 14 days notice to them to pay all money owed otherwise court proceedings will take place on the grounds of unfair, incomplete and prejudicial terms.
I have email where they verified my account but it wont let me upload to the thread.
Any support/advice would be greatly appreciated
